General enquiries

How would you like to contact us?

What can we help you with?

What can we help you with?

Choose an area to see the online services available.

ChatBot (BOBi)

Our ChatBot is available 24 hours a day to help answer common queries.


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Connect to Cardiff (C2C)


029 2087 2087


Monday to Friday - 8:30am to 5pm.

Web chat

Talk to us online


Talk to us online using our webchat facility.

Out of hours

We are closed during UK public holidays.

If you call when our contact centre is closed you will hear a message giving useful information and emergency telephone numbers.

Text message

079 6722 2087


We are unable to accept MMS or picture messaging.

Visit a Hub

Cardiff has Hubs throughout the city where you can access council services and speak to staff in person.

 View all Hubs

Write to us

Cardiff Council.
 County Hall,
 Atlantic Wharf,
 CF10 4UW.​