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new cardiff > ENG > Home > Contact us > General enquiries

General enquiries

Thank you for contacting us, your form has been sent successfully.

How would you like to contact us?

Connect to Cardiff (C2C)

Telephone

029 2087 2087

 

Monday to Friday - 8:30am to 6pm.

Text message

079 6722 2087

 

We are unable to accept MMS or picture messaging.

Web chat

Talk to us online

 

Talk to us online using our webchat facility.

Are you deaf or hard of hearing?

SignVideo Logo

Contact a BSL interpreterLink opens in a new window

 

Contact a BSL interpreter through your videophone, laptop or smartphone for free.

Minicom

029 2087 2085

 

You must have access to a Minicom or Textphone to use this number.

Out of hours


We are closed during UK public holidays.


If you call when our contact centre is closed you will hear a message giving useful information and emergency telephone numbers.

SignVideo

SignVideo Logo

Contact a BSL interpreterLink opens in a new window

 

Contact a BSL interpreter through your videophone, laptop or smartphone for free.

What is SignVideo?

Visit a Hub

Cardiff has Hubs throughout the city where you can access council services and speak to staff in person.

  View all Hubs

Write to us

Cardiff Council.
County Hall,
Atlantic Wharf,
Cardiff,
CF10 4UW.​

If you would like to send us your comments on any aspect of council services or to make a complaint please use our Comments, complaints and compliments page.

General enquiries


Our contact centre, Connect 2 Cardiff (C2C), offers help and advice on council services. If you need more specific advice we can put you in touch with the appropriate council department.


You may find the information you are looking for appears on our customer top tasks​ lis​t.


Contact us online


Your enquiry will be passed to a member of our contact centre team and we will try to reply to you within 48 hours. 


Opening hours


Monday to Friday from 8.30am to 6pm.
 
The contact centre is closed during UK public holidays.

If you call when our contact centre is closed you will hear a message giving useful information and emergency telephone numbers. 

Call us


Remember it is cheaper to contact us online.

029 2087 2087

029 2087 2088 (Cymraeg)


Send us a text message on 07967 222087.

Please note we are unable to accept MMS or picture messaging on this number.

 

If you are deaf or hard of hearing and have access to a Minicom / Textphone, you can contact us on 029 2087 2085. ​


Talk to us online using our webchat facility.

For more help and advice contact Wales Council for Deaf People​​​​​​​​​​​​​​​​External link opens in a new window


Write to us


Cardiff Council.

  1. County Hall,
  2. Atlantic Wharf,
  3. Cardiff,
  4. CF10 4UW.​

 

Visit us


Visit a Hub or housing office near you (Opening hours vary).

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Cymraeg