General enquiries

Our contact centre, Connect 2 Cardiff (C2C), offers help and advice on council services. If you need more specific advice we can put you in touch with the appropriate council department.

You may find the information you are looking for appears on our customer top tasks​ lis​t.

Contact us online

Your enquiry will be passed to a member of our contact centre team and we will try to reply to you within 48 hours. 

Opening hours

Monday to Friday from 8.30am to 6pm.
The contact centre is closed during UK public holidays.

If you call when our contact centre is closed you will hear a message giving useful information and emergency telephone numbers. 

Call us

Remember it is cheaper to contact us online.

029 2087 2087

029 2087 2088 (Cymraeg)

Send us a text message on 07967 222087.

Please note we are unable to accept MMS or picture messaging on this number.


If you are deaf or hard of hearing and have access to a Minicom / Textphone, you can contact us on 029 2087 2085. ​

Talk to us online using our webchat facility.

For more help and advice contact Wales Council for Deaf People​​​​​​​​​​​​​​​​External link opens in a new window

Write to us

Cardiff Council.

  1. County Hall,
  2. Atlantic Wharf,
  3. Cardiff,
  4. CF10 4UW.​


Visit us

Visit a Hub or housing office near you (Opening hours vary).