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Cardiff Council


​​​​​​​​​​​​​​​​​​​​​​​​This accessibility statement applies to Cardiff Council’s website We also have an accessibility statement for our app​

This website is run by Cardiff Council. We want as many people as possible to be able to use this website.

For example, that means you should be able to: 

  • change colours, 
  • contrast levels and fonts, 
  • zoom in up to 300% without the text spilling off the screen, 
  • navigate most of the website using just a keyboard, 
  • navigate most of the website using speech recognition software, 
  • listen to most of the website using a screen reader.​ 

We’ve also made the website text as simple as possible to understand.

The UK charity AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is 

We have made every effort to bring our website in-line with Web Content Accessibility Guidelines version 2.1 AA and in most areas we are fully compliant.

We know some parts of this website are not fully accessible: 

  • most older PDF documents are not fully accessible to screen reader software, 
  • some of our online forms are difficult to navigate using just a keyboard, 
  • our online mapping system (iShare) is not fully accessible, 
  • our ChatBot is not fully accessible, and 
  • our third party systems are not all fully accessible.

We link to and use content provided by other websites and these are not always as accessible. This includes:

  • ​Apply for benefits
  • Council Tax po​rtal 
  • E-payments 
  • FOI and Data Sets 
  • Housing online 
  • i-share online maps 
  • Cardiff Council jobs site 
  • Netloan - pc booking 
  • Online library 
  • Parking appeals 
  • Planning portal 
  • Permit system 
  • School admissions 
  • Startraq (licensing) 
  • Startraq (enforcement) 
  • Webcasting 
  • Web chat 

We have started discussions with our suppliers to address accessibility issues on systems we have bought from them.
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact:​

Your email will reach the Council’s web team who will look into the issues you describe and respond if necessary.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
We provide a Video Relay Service via Sign Video for people who are D/deaf, hearing impaired or have a speech impediment.

Find out all the different ways you can contact Cardiff Council​.
Cardiff Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance sta​tus

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

The remaining areas of non-compliance are listed below:

​​​​Accessibility issue
​WCAG standard​
​Current compliance (August 2023​)
​A small number of adjacent links with the same destination need to be combined.
​WCAG A 1.1.1
​Some of our images do not have alternative text.
​WCAG A 1.1.1
​Many of the ID attributes on our pages are not unique.
​WCAG A 4.1.1
​Some of our table headings are missing a scope.
​WCAG A 1.3.1
​Some of our links cannot be used by screen readers.
​WCAG A 4.1.2
​Some of our lists are not written semantically as a list.
​WCAG A 1.3.1
​Some of our pages use the same link text for different destinations​.​WCAG A 2.4.4

​We need to add a description to all fields on our forms. 
WCAG 2.0 A 1.3.1​​94.2%
Some of our controls do not change appearance when they are selected.
​WCAG 2.0 AA 2.4.7
​We have some headings on the site without text.
​WCAG 2.0 A 1.3.1
​Wrap items with the same name inside a fieldset.
WCAG 2.0 A 1.3.1
​Some of our tables need fixing so they the summary and caption are not identical.
​WCAG 2.0 A 1.3.1
​We need to make sure our form controls contrast sufficiently with their surroundings.
​WCAG 2.1 AA 1.4.11
​Some of our form controls do not have labels.
​​WCAG 2.0 A 1.3.1
​We need to make sure that all our links explain their purpose.
​WCAG 2.0 A 2.4.4
​Some of the lists on our site are not marked up correctly.
​​WCAG 2.0 A 4.1.1
​We have some missing ARIA label IDs across the site.​​
WCAG 2.0 A 1.3.1​

​​PDF Accessibility issues
​WCAG standard
​Current compliance (August 2023)
​We do not specify headings on every PDF on the site.
​WCAG 2.0 A 1.3.1
​Some of our PDF headings do not follow a logical order.
​WCAG 2.0 A 1.3.1
​We need to make sure long PDFs use bookmarks to aid navigation.
​​WCAG 2.0 AA 2.4.5
​Not all our PDFs use H1 as the first heading.
​​WCAG 2.0 A 1.1.1
​We need to make sure all our PDFs are machine readable.
​​WCAG 2.0 A 3.1.1
​All of our PDFs must specify a default language.
​​WCAG 2.0 A 1.3.1
​Some of our PDFs are missing tags.
​WCAG 2.0 A 1.3.1
​We need to make sure all our PDFs have a title.
​​WCAG 2.0 A 2.4.2
​Some PDFs have weak titles that we need to improve​WCAG 2.0 A 2.4.2

Our aim is to work through the outstanding issues listed above to achieve full compliance wherever possible.

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

We plan to either fix these or replace them with accessible HTML pages. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

For example, we do not plan to fix:

  • Cabinet reports 
  • Planning registers 
  • Licensing registers 

Any new PDFs or Word documents we publish will meet accessibility standards.

We're identifying where information held on a PDF should be on a page on the website. 

This statement was prepared on 23 September 2020.

It was last reviewed on 2 August 2023.

This website was last tested on 31 July 2023. The test was carried out by Silktide​.
We use Silkt​ide Accessibility checker to​ test all our web pages on the domain​.

You can view Cardiff Council’s accessibility rating on the Silktide website​.
We aim to identify and fix issues identified on this statement.

We will continue to talk to third party providers to see what improvements can be made to their applications.

This statement was last updated on 10 August 2023.

© 2022 Cardiff Council