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Bulky items

You can book a bulky item collection for large or awkward household items such as beds, furniture and large electrical items.

This service is free for items that can be fully recycled.

Items made of mixed materials for example sofas, or items that cannot be fully recycled are collected at a charge. ​These items will be disposed of at our Energy from Waste facility​​External link opens in a new window ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​. If your item can be used again, we recommend donating it.

    Items we collect for free

  • Wood
  • Metal
  • Electrical appliances (large and small)
  • Rubble and sand – max of 6 bags
  • Textiles and shoes – minimum 2 bags
  • Carpet
  • UPVC windows and frames
  • Spring mattresses (there is a charge for memory foam)
  • Media (books and CDs or DVDs) – minimum 2 bags

    Items you must pay for

    Items made from a mixture of different materials will carry a charge for collection.

    Typical chargeable items include:

  • Arm chairs and sofas
  • Divan bed bases
  • Memory foam mattresses (spring mattresses are free)
  • Furniture made from a mixture of materials (wood, metal and glass)

    Items we do not collect.

    Unfortunately we are unable to collect some items, these include:

  • Asbestos
  • Bath (fibreglass)
  • Boxes of tiles
  • Building materials
  • Building waste
  • Car parts and engine parts
  • Cast iron baths
  • Chemicals (for example paint stripper)
  • Commercial vehicle tyres or truck tyres 
  • Felt roofing
  • Fluorescent tubes 
  • Gas bottles or canisters
  • Hospital beds
  • Insulation materials
  • Items greater than 6ft
  • Oil (engine or cooking)
  • Plasterboard
  • Tins of paint
  • Tyres
  • Pianos
  • Garden waste

  • This list is not exhaustive. If you are not sure whether your item can be collected, please see the A-Z of Recycling​ or contact us to check and to find out how to dispose of your item if it cannot be collected. 

    Please describe your item accurately when making your booking​​.

Book a bulky item collection

Charges for household items that can’t be recycled are listed below:

​Number of items​ ​Cost
1 to 2 items​ ​£12.50
​3 to 4 items  ​£25
​5 to 6 items ​£37.50​​

For a collection you have to pay for, the minimum cost is £12.50.

You can book a maximum of 6 items. There are no discounts.


Bulky Item Collections Terms and Conditions

  • Once the booking has been finalised, no additional items can be added to your booking.
  • If your item is not as you have described it when you booked a free collection, the item will not be collected and the chargeable collection service will apply.
  • Large and/or bespoke items may need to be assessed by a member of the collections team before we can accept the booking to ensure the items can be safely moved on to the collection vehicle.
  • If you choose to use an alternative collection company, make sure they are a registered waste carrier and have legal ways of disposing of your waste. Find out about householder duty of care.

If you want to cancel or amend your booking, you will need to contact C2C on 029 2087 2087 or visit one of our Hubs.

Bookings may be cancelled up to 3 full working days before the collection takes place.

If you do not cancel within 3 working days of the first collection date, you will not be granted a refund. You will be given the opportunity to select a later collection day or swap like for like items, i.e. recyclable item for recyclable item.

Your items may not be collected if they are not:

  • as described at the time of booking.
  • put out in the way you agreed at the time of booking (e.g. dismantled).

If your item is not collected for one of these reasons you will be responsible for removing the waste from the highway. Failure to do so may result in enforcement action being taken.

We may be able to offer a ‘knock and assist’ service for residents unable to place items on the highway for collection. 

You will need to contact us​ to request this. An officer from waste management will contact you to arrange an assessment, to ensure the collection will be possible for the teams. We will then arrange the booking for you.

Operatives will only provide assistance if deemed safe to do so, and will not be held responsible for any damage caused to the property during the manual handling process. ​

Operatives are not able to help with the dismantling of furniture.