Talk to us online

 
You can talk to an agent at our contact centreExternal link opens in a new window via webchat.

*Web Chat is available in Welsh and English.
 
Please note that due to the nature of this service we cannot guarantee that responses will be grammatically correct. All webchat sessions are recorded.
 
Your webchat will be terminated without warning if the session becomes abusive.
 
This service is available during our contact centre opening hours only – Monday to Friday from 8.30am to 6pm.The contact centre is closed during UK public holidays.
 

How to use the webchat service

 
  • Once you accept the conditions of use and click to talk to an agent, a new browser window will open for the session.
  • The window is split into 2 sections. The top section shows the conversation between you and the agent. The bottom section is for browsing to helpful web pages.
  • To start the conversation, please place your cursor in the section titled ‘Chat’ at the top of the page.
  • Once you have typed your comments click ‘Send’ or press enter. Your comments will then be displayed in the ‘Chat’ section.
  • After a few moments our agent will post a response to you in the ‘Chat’ section.
  • If you would like to view the whole conversation please scroll within the section.
 
The lower window is used to browse to web pages. The agent may invite you to a 'co-browse' session, so that he or she can show you a useful website or page to help with your query.​