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Cardiff Council

Talk to us online

We are experiencing intermittent technical issues with our webchat service.

If replies stop and it seems the person helping you is no longer there, please disconnect the chat and try again. Alternatively, please give us a call on 029 2087 2087.

We apologise for any inconvenience caused and we are working hard to fix this issue.
Please note that due to the nature of this service we cannot guarantee that responses will be grammatically correct. All webchat sessions are recorded.
Your webchat will be terminated without warning if the session becomes abusive.
This service is available Monday to Friday from 8.30am to 6pm.The contact centre is closed during UK public holidays.

How to use the webchat service

  • Once you accept the conditions of use and click to talk to an agent, a new browser window will open for the session.
  • The window is split into 2 sections. The top section shows the conversation between you and the agent. The bottom section is for browsing to helpful web pages.
  • To start the conversation, please place your cursor in the section titled ‘Chat’ at the top of the page.
  • Once you have typed your comments click ‘Send’ or press enter. Your comments will then be displayed in the ‘Chat’ section.
  • After a few moments our agent will post a response to you in the ‘Chat’ section.
  • If you would like to view the whole conversation please scroll within the section.
The lower window is used to browse to web pages. The agent may invite you to a 'co-browse' session, so that he or she can show you a useful website or page to help with your query.​
© 2022 Cardiff Council