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new cardiff > ENG > Resident > Recycling and Waste > Report a problem > My rubbish recycling wasn't collected this week

My recycling or waste wasn't collected this week

Your collection day will be the same each week, but the time of the collection may vary. On some streets one side may be collected at a different time of the day to the other.

Please note: Missed collections must be reported within 48 working hours.​


Before you report a missed collection or a problem with your recycling and waste services, please use the following checklist:

  • Were your bins, bags or sacks out by 6am on your collection day?

  • Is it later than 10pm on your collection day?
    Collections take place up until 10pm and one side of a street may be collected at a different time to another.

  • Did you put your garden waste or general waste out on the correct week?
    Remember garden and general waste are collected on alternate weeks.
    Garden waste is collected once a month in the winter.


  • Did you present your recycling and waste correctly for collection?

See how to present your recycling and waste for collection​​


  • ​Is it a Bank Holiday?

See changes to collection days if it is a Bank Holiday.






029 2087 2087