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Cardiff Council

Apply for a blue badge

​​​​​​​​​​​We are aware of the delays in DWP processing Personal Independence Payment (PIP) awards.​

​If your blue badge is due to be renewed and you have not received your new PIP award letter, we can accept a letter from DWP with a time extension for your PIP award as your proof of entitlement.
Alternatively, if you do not have a time extension letter then you can submit a medical application. Please read our medical application guidance​. ​


Before you apply for a blue badge, please check if you are eligible​.  

You must prove that you are eligible if it is your first application or if you are renewing your badge. 

You can apply for yourself, or on someone else’s behalf. 

Blue badges are free in Wales and are valid for up to 3 years.

You will need a digital photo to apply for a blue badge online. A new photo must be provided every time you apply. 

The photo must be a recent, passport style photo. 

Your application might be delayed if your photo is not suitable. 

Your photo must: 

  • be clear and in focus, 
  • be of your head and shoulders only, 
  • be in colour,
  • be on a plain or light-coloured background, and
  • not be a ‘selfie’.

In your photo you must: 

  • be facing forward and looking straight at the camera, and 
  • not have anything covering your face.

If you are submitting a printed photo, please make sure you include the applicant’s name and date of birth on the back of the photo. ​

If you cannot provide photo ID with your application, the printed photo you provide should be verified by a professional person.

This is someone that you know in a professional manner who is not a friend or family member. For example:

  • a doctor,
  • a solicitor,
  • a council worker,
  • a pharmacist,
  • a police officer, or
  • a bank or building society worker.

They must include the words “this is a true likeness of…" along with a signature and occupation.

You must prove you are eligible every time an application is made, even if you had a blue badge in the past. The medical proof you provide must be from within the last 12 months. 

We require as much information and evidence as possible to assess a medical condition. If we do not receive the evidence we need, it may take longer to process your application. 

If you say in your application that you are prescribed medication, you will need to provide proof of repeat prescriptions. 

If you say in your application that you receive or have received services or treatments such as Meals on Wheels, care services, physiotherapy, pain clinics etc, you will need to provide proof of this. 

If you say in your application that you use a walking aid, you will need to provide proof of purchase or a letter from a healthcare professional who prescribed the mobility aid. 


Some examples of evidence that can be provided include: 

  • letter or report from a consultant
  • letter or report from an occupational therapist
  • letter or report from a Physiotherapist
  • letter from a pain clinic
  • letter from a district nurse 
  • letter from a support worker
  • a copy of the care plan
  • Social Services Report or Adult Social Care team

You can provide a GP summary of notes which states the diagnosis if you do not have any other evidence available.

Appointment letters, cards or prescriptions cannot be accepted as evidence as they do not contain medical information. However, they can be added as supporting evidence. 

Independent Advisory Service

An independent advisory service has been set up by The Welsh Government for local authorities if a decision on a medical application cannot be made.

If we cannot reach a decision, we will send you an application form which you have to complete and return to us. 

Once we have received your completed application, we will refer it to the independent advisory service. They will contact you with their decision or ask you for more information. 

We will write to you if your application is declined.
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Apply for your blue badge online

You can apply for a blue badge online. You will need to include: 

  • your personal details,
  • your National Insurance Number (if you have one),
  • the details of your current Blue Badge (if you are renewing), and
  • a recent digital photo. Please see the digital photo guidance section. 

You will also need a photo or scan of your:

  • photo ID, such as a passport, driving licence or bus pass,
  • proof of address from within the last 12 months, such as a council tax bill or government letter,
  • proof of a benefits (if you get them), and
  • proof of a medical condition and how it affects your mobility. Please see the medical application guidance section. 

If you need any help, please contact us. Please include the applicant’s name, address and date of birth in the enquiry. 

​Apply for your blue badge at a Hub

If you are unable to apply online, you can visit your local Hub, where a member of staff can assist you in submitting your application. Staff can also take copies of your documentation and take a photo for you, to include in your application. They can then submit your application digitally.​

Search for Hubs that offer blue badge services​.


Contact us

Before contacting us, please make sure you check the email address that you used on your application. Any application progress updates will have been sent to this address.

It can take up to 12 weeks to process an application. Please do not contact us if you have applied within this time as this may prolong your application.

If you applied over 12 weeks ago and have not received any updates, please contact us.

Tel: 029 2087 3209 (9:30am to 12pm, Monday to Friday)

Or, you will need to provide the applicant's full name, address, and date of birth:

Contact form

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