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Cardiff Council

Are you Rough Sleeping?

Please get in touch with us as soon as possible if you are rough sleeping or have nowhere to stay tonight.

​029 2057 0715 (from 9am - 5pm) 

029 2087 3900 (out of office hours).​​​

Cold can kill

S​leeping rough is dangerous at any time for people that are alone. If there is no alternative, please remember:

  • ​Sleep where there are other people
  • Sleep on blankets or a sleeping bag, never directly on the ground. A bench or cardboard would be better.
  • Eat or drink something hot before you go to sleep, this will help you retain heat.
  • Keep your hands, feet and head well covered.
  • Do not drink alcohol before going to sleep. Alcohol causes dehydration, lowers body temperature and can cause hypothermia which can be fatal.

Where to go for support

We work in partnership with agencies providing frontline services covering issues such as emergency accommodation, health and substance misuse.

The Outreach Service operates 7 days a week:
  • ​Monday and Friday (6:30am - 9pm)
  • Tuesday, Wednesday and Thursday (6.30am - 12pm)

Weekends are flexing depending on need.

We are based at the Housing Options Service or stop us when we are out on the street.

We will support you to:
  • complete a homeless application,
  • find suitable accommodation,
  • access healthcare and advice on benefits and housing, and
  • assist you to access other support as required.

We will provide support through:
  • peer mentoring (one to one contact with someone with experience of rough sleeping),
  • advocacy (help with legal issues), and
  • engagement with activities

We can also help if you have issues such as substance misuse or mental health difficulties.

If you are not from Cardiff we can help you reconnect with your local community.
We can help you to access a wide range of temporary accommodation, from hostels to supported accommodation that is specific to your needs.

We can also help you find permanent accommodation in social or private housing.

We have a large number of spaces through our Gateway accommodation:
  • 61 emergency accommodation units
  • 260 hostel units
  • 330 supported accommodation unites
The Bus Project provides:
  • ​access to emergency care and support,
  • food and hot drinks, and
  • access to emergency accommodation.

Monday - Thursday (6.30pm - 9pm)
Sunday (5.30pm - 8pm)

The Salvation Army Bus Project parks outside Cardiff National Museum.
This daily service runs from 7am checking known locations for people rough sleeping in and around Cardiff.

The team provides support and advice as well as:
  • breakfast, hot drinks, sleeping bags, warm clothing, toiletries and help in locating further local provision throughout the day and evening.
  • access to specialist services, including housing advice, supported accommodation, benefit advice, healthcare and referrals to substance misuse centres.
The centre is open every day of the year providing support, advice and development expertise. The centre provides:
  • free and low cost meals,
  • free clothing,
  • laundry facilities, and 
  • personal hygiene facilities

Huggard Buildings,
Hansen Street,
CF10 5DW
A range of healthcare services for homeless people, including those staying in temporary accommodation, are based at the Housing Options Service. Services include:
  • ​Nurse clinic,
  • Consultations for diagnosis, treatment and medical certificates,
  • Health checks including blood pressure, asthma, diabetes, weight and urine,
  • Contraceptive services, maternity medical services and minor surgery services,
  • Sexual health promotion, vaccinations, health promotion and preventative healthcare.

There is no need to make an appointment.

The services is available Monday - Friday (9,30am - 11.30am)
The Multi-disciplinary Team provides a variety of services, consisting of:
  • ​Substance misuse support,
  • Mental health workers,
  • Nurse,
  • Counselling,
  • Homeles advocates who can help with legal issues, and
  • Peer mentors (people who have been through a similar experience and can provide help and support).

The team is based at the Housing Options Service​ and can provide immediate access to assessment, advice and support.
Street pastors are trained volunteers from local churches that care for, listen to and help people who are out on the streets.

The service is provided every Friday and Saturday night from 10pm - 4am in the City Centre.

© 2022 Cardiff Council