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Cardiff Council

Housing Options Centre

​​​​​​​​In response to the current Coronavirus situation, we have had to make the difficult decision of temporarily closing the Housing Options Centre.

Many of our staff will continue to be working from home to provide any advice, guidance and support via our main telephone number 029 2057 0750 or by emailing us at​​​​​​​​​​​​External link opens in a new window

Staff will only be available during our opening hours. If there is an emergency outside of these hours our out of hour’s team can be contacted on 029 2087 3141. We will provide any further updates via our website and social media on when the Housing Options Centre will re-open, but please be assured in the meantime that we will ensure that we maintain our high levels of service to all customers at this ever changing and difficult time. ​​


If you are homeless or under threat of becoming homeless please contact us as soon as possible on 029 2057 0750​. 

Outside of our opening hours, please contact us on 029 2087 3141 in an emergency.

We have a range of services for people who are:

  • Street homeless
  • Sofa surfing
  • Losing their family or rented home
  • At risk of having their home repossessed.


Housing Options Centre
Hansen Street
CF10 5BH​

Opening times

​​​Days​​​Opening Hours
​Monday 8.45am - 4.30pm
​Tuesday ​8.45am - 4.30pm
​Wednesday ​8.45am - 4.30pm
​Thursday ​10.45am - 4.30pm
​Friday 8.45am - 4pm

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