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Cardiff Council

App accessibility

​​​​​​​​​​​​​​​​​​​​​​​​​​​The CardiffGov app launched in 2018 and provides customers with the functionality to send reports, check waste collections and manage council tax.

This accessibility statement applies to CardiffGov mobile application developed by Cardiff Council. We also have an accessibility statement for our website​.

This mobile application is run by Cardiff Council. We want as many people as possible to be able to use this mobile application. 

For example, that means you should be able to: 

  • change colours, contrast levels and fonts 
  • navigate most of the mobile application using keyboard only 
  • navigate most of the mobile application using speech recognition software 
  • listen to most of the mobile application using a screen reader 

We’ve also made the mobile application text as simple as possible to understand. AbilityNet​​​​​​​​​​​External link opens in a new window​ has advice on making your device easier to use if you have a disability. ​

How accessible this mobile application is

We know some parts of this mobile application are not fully accessible. These include:

  • Council Tax section
  • E-payments
  • Online map​
​ ​​

Feedback and contact information

If you need information on this mobile application in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact:​

Reporting accessibility problems with this mobile application

We’re always looking to improve the accessibility of this mobile application. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us through the app itself or on our website:

Or you can email:​ ​

Enforcement procedure


The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’)​​​​​​​​​​​​External link opens in a new window.

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)​​​​​​​​​​​​External link opens in a new window​​.

Contacting us by phone or visiting us in person

We provide a Video Relay Service via Sign Video for people who are D/deaf, hearing impaired or have a speech impediment.

Find out all the different ways you can contact Cardiff Council​.

Technical information about this mobile application’s accessibility

Cardiff Council is committed to making its mobile application accessible, in accordance with the Pu​blic Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018​.

Compliance status

This mobile application is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard​​​​​​​​​​​External link opens in a new window​​, due to the non-compliances listed in the table.

The table also shows the fixes we have made since our first App Accessibility Statement was published on 17 June 2021.

​​Accessibility issue
​WCAG standard
​​How we will address the issue​
​On Focus – When some of our user interface component receive focus they initiate a change of context. (Affects iOS only)
​WCAG A 3.2.1
13 October 2021 - Fixed.​
​Error Identification – Not all errors are described to the user in text. (Affects Android and iOS)
​WCAG A 3.3.1
13 October 2021 - Not fixed.
​This is something we hope to fix in our next release. 
​Non-text Contrast – Not all pages of our app have a contrast ratio of at least 3:1 against adjacent colour(s). (Affects Android and iOS)
​WCAG AA 1.4.11
13 October 2021 - Fixed.
​Non-text Content – Not all non-text content presented to the user has a text alternative that serves the equivalent purpose. (Affects Android and iOS) 
​WCAG A 1.1.1 
13 October 2021 - Fixed.
​Meaningful Sequence – Not all pages of our app have been programmatically determined for a correct reading sequence. (Affects Android only)
​WCAG A 1.3.2
13 October 2021 - Fixed.​​
Focus Order – Not all of our focusable components receive focus in an order that preserves meaning and operability. (Affects Android and iOS) 
WCAG A 2.4.3​​
13 October 2021 - Partially fixed.
​This is something we hope to fix completely in our next release. 

​Name, Role, Value – Not all interface components of our app have been programmatically determined and not all notifications of changes to these items are available to user agents, including assistive technologies. (Affects Android and iOS)
​WCAG A 4.1.2

13 October 2021 - Partially fixed.
Toggle switch – Fixed iOS and Android.
A-Z recycling items - Fixed.
Breadcrumb trail - Fixed.
Bin status click - Fixed
Bulky material choice - Fixed.
Date picker - Fixed.

Ok (menu) - Not fixed.
Check boxes - Not fixed.​​
This is something we hope to fix in our next release. 

​Headings and Labels – Not all our headings and labels describe topic or purpose. (Affects Android and iOS) 
​WCAG AA 2.4.6 

13 October 2021 - Fixed.

​Status Messages – Not all our status messages have been programmatically determined so that they can be presented to the user by assistive technologies without receiving focus. (Affects Android and iOS) 
​WCAG AA 4.1.3
13 October 2021 - Not fixed.​​
This is something that is likely to take further investigatio​n.

Disproportionate burden

​Accessibility issue
​WCAG standard
​​How we will address the issue
​Orientation – Our app is fixed in portrait display. (Affects Android and iOS)
​WCAG AA 1.3.4​
​This is something we may not be able to fix as it would render parts of the app unusable. 

What we are doing to improve accessibility 

We aim to fix the issues identified in the timescales shown. We will continue to talk to third party providers to see what improvements can be made to their applications. 

Preparation of this accessibility statement 

This statement was prepared on 17 June 2021. This statement was last updated on 13 October 2021.

Our mobile application was last tested on 8 June 2021 (iOS) and 15 June 2021 (Android).

The testing was carried out by DAC (Digital Accessibility Centre)​​​​​​​​​​​External link opens in a new window​​.

View the DAC Accessibility Report for Cardiff Gov App - Android (2MB PDF)​​​​​​​​​​​Link opens in a new window