Sign In
Loading

My Neighbourhood

Use your postcode to find local councillors, facilities, school catchment areas and more.

Find facilities in my area

Cardiff Council

www.cardiff.gov.uk

Consumer Advice

What we do


Our Trading Standards team works to help promote a fair and safe trading environment across Cardiff. We do this by supporting customers as well as businesses in an impartial way.

 

Our team:


  • investigates reports of breaches of trading standards against businesses, such as under-age selling and misleading descriptions
  • enforces the law and takes actions against traders who are not trading fairly
  • helps to educate traders about their obligations and rights.

 

We offer a range of services including:


  • advice about consumer law
  • home visits for the vulnerable (which can include help with writing letters and checking paperwork)
  • a dedicated officer dealing with victims of postal scams
  • rapid response to victims of doorstep crime (in conjunction with the police)
  • consumer law training for business, agencies and other councils
  • help if you have to go to County Court, such as preparation of court forms and assisting you through the legal process
  • educational materials, events, roadshows and outreach working.


Mediation Service


We offer a free mediation service where we can act as an impartial third-party mediator to help resolve disagreements.  


The features and benefits of mediation include:


  • a collaborative approach to solve a dispute
  • allowing all parties to work together to reach a resolution
  • acknowledgment of feelings as well as cold facts
  • allowing for practical and creative solutions
  • can be much quicker and cheaper than going to court.

 

The courts encourage the use of mediation as it is classed as an alternative way to resolve a legal dispute. For more information about our mediation service please contact us.


Make an enquiry or report a problem​​​​​​​​​​​​​​​​​Link opens in a new window


0300 123 6696 ​