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Cardiff Council

Explanatory Notes

​​​​​​​​​The information provided below explains some of the terms which may be used on a Non-Domestic Rate Demand and in the supporting information. 

Further information about liability to Non-Domestic Rates may be obtained on request.

The non-domestic rates collected by billing authorities are paid into a central pool and redistributed to County, County Borough Councils and Police Authorities. 

Cardiff Council and the police authority use their share of the redistributed rate income, together with income from Council Taxpayers, Revenue Support Grant provided by the Welsh Government and certain other funds to pay for the services they provide.

For composite properties which are partly domestic and partly non-domestic the rateable value relates to the non-domestic part only. 

The values of all property in respect of which rates are payable to Cardiff Council are shown in the Local Rating List, a copy of which may be inspected at:

Cardiff County Council
County Hall
Atlantic Wharf
CF10 4UW

​The rateable value may alter if the valuation officer believes the circumstances of the property has changed. 

The ratepayer (and certain others who have an interest in the property) may also in certain circumstances propose a change in value. 

If the ratepayer and the valuation officer do not agree the valuation within three months of the proposal being made the matter will be referred as an appeal 
to the Valuation Tribunal.​
​Information about the circumstances in which a change in rateable value may be proposed and how a proposal may be made is available 
This is the rate in the pound by which the rateable value is multiplied to give the annual rate bill for a property. 

The multiplier set annually by the Welsh Government is the same for the whole of Wales and except in a revaluation year cannot rise by more than the rate 
of the increase in the Consumer Price Index.
​Owners of un-occupied non-domestic property may be liable to empty property rates which are charged at 100% of the normal liability. ​

Liability begins after a property has been empty for three months or, in the case of industrial buildings, after the property has been empty for 6 months. 

Certain types of property are exempt from empty property rates.
Charities and Community Amateur Sports Clubs (CASC’s) are entitled to 80% relief on any non-domestic property where:

In the case of charities, the property is wholly or mainly used for charitable purposes or in the case of a club, the club is registered with HMRC. 

Billing Authorities have discretion to remit all or part of the remaining 20% of the bill on such property and can also give relief in respect of property occupied by 
certain bodies not established or conducted for profit

The Non-Domestic Rating (Small Business Relief) (Wales) Order 2017 makes provision for rates relief for small businesses. 

Full details including the eligibility criteria, the exceptions and the procedural requirements and the relevant rates are available from Cardiff Coun​cil.​
The information that the Council holds in relation to National Non-Domestic Rates will be treated as confidential and will be processed as permitted in accordance
with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR) from 25 May 2018. ​

Information may be shared with other Council Services for the detection and prevention of fraud and to comply with any legal and regulatory requirements. 

Cardiff Council is under a duty to protect the public funds it administers and to this end may use the information you have provided for these purposes. 

It may also share this information with other bodies responsible for auditing or administering public funds for those purposes.

You can also contact:

The Information Governance Manager
Room 537 
County Hall
CF10 4UW


City and County of Cardiff Council
Business Rates Section
PO Box 9000
CF10 3ND 


029 2087 1491   


Enquiries – Help us to help you

Always quote your rate account number when writing or telephoning.

​All ratepayers have the right to pay by up to 10 monthly instalments in accordance with the prescribed instalment scheme as shown on your bill. ​

Alternative instalment arrangements can be made by agreement. 

Failure to pay any instalment by the due date will result in your right to pay by instalments being cancelled.

If you anticipate having difficulty in meeting the required payment, please contact the Business Rates Section.
​You can pay your rate bill by the following methods:

Direct Debit​

Setting up a direct debit to pay your Business Rate bill is quick and easy. 

Simply complete or download the online application form​​​​​​​​​​Link opens in a new window or complete the direct debit mandate printed on the back of your Business Rate bill. 

Alternatively contact the Council by telephone on 029 2087 1491


Post Remittances​

Please send your cheque or postal order to:
City and County of Cardiff
PO Box 9000
CF10 3ND 

Cheques or postal orders should be crossed and made payable to CARDIFF COUNCIL. 

Cheques should not be addressed to an individual officer. 

Please do not send cash by post.

Telephone payments​

It’s easy to use our automated payments system just by calling C2C ON 029 2044 5900 and selecting Option 1. 

From here just follow the prompts to pay your Business Rate, 24 hours per day, 365 days per year. 

Please ensure you have the following to hand before you call: your rate account number, (found on the top right-hand corner of your bill), your debit or credit card*, the amount you wish to pay.

*Credit card payments are subject to a maximum amount of £3,000 per account each year.

Bank Details​

The Council’ Bank Details are as follows:

NatWest Bank PLC
96 Queen Street
CF10 2GR

Sort Code 52-21-06. 
Account Number 20408838

The annual rate charge for the property is calculated by multiplying the rateable value of the property by the rate multiplier. 

This may be reduced if a ratepayer is eligible to any reliefs or exemptions.

If you change address, please contact the Business Rate Section promptly giving as much information as possible such as:​
  • Date of occupation or vacation
  • Your newand previous address
  • Full details of business
  • If a sole trader; name of ratepayer and home address
  • If a limited company, name of company and registered office.


© 2022 Cardiff Council