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Latest information on Rent Smart Wales service disruption 

The Rent Smart Wales website is unavailable following a security incident which affected the IT server.

We want to reassure our customers that data held on the server is encrypted and customer data remains secure. We are now in the recovery phase and the website will soon be operational. Investigations are being conducted with relevant authorities and additional protections are being put in place to best prevent future issues.

We’d like to thank customers for their patience and understanding during this period.

To contact us in the meantime, email rentsmartwales@cardiff.gov.uk​


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