Ty Canna is part of Adult Services within Cardiff Council who is the Data Controller for the purposes of the data collected. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website or service.
What data do we collect?
Ty Canna collects the following data:
- Personal identification information: Name
This is collected for the purpose of contacting individuals who completed our feedback survey.
How do we collect your data?
We collect data and process data when you voluntarily complete a Ty Canna service user questionnaire.
How will we use your data?
Ty Canna collects your data so that we can action service user feedback to improve our service.
How and who do we share your data with?
Data is stored securely electronically with a password and can only be accessed by Ty Canna management.
Ty Canna will keep data for 12 months. Once this time period has expired, we will delete your data.
What are your data protection rights?
Ty Canna would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access
You have the right to request Ty Canna for copies of your personal data.
The right to rectification
You have the right to request that Ty Canna correct any information you believe is inaccurate. You also have the right to request Ty Canna to complete the information you believe is incomplete.
The right to erasure
You have the right to request that Ty Canna erase your personal data, under certain conditions.
The right to restrict processing
You have the right to request that Ty Canna restrict the processing of your personal data, under certain conditions.
The right to object to processing
You have the right to object to Ty Canna's processing of your personal data, under certain conditions.
The right to data portability
You have the right to request that Ty Canna transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
Email us: [email protected].
Our lawful basis
Our legal basis for our use of your personal data will generally be one or more of the following:
Article 6(1)(e) - Public Task: the processing is necessary for you to perform a task in the public interest or for your official functions, and the task or function has a clear basis in law.
Legislation - Social Services and Well-being (Wales) Act 2014
Privacy policies of other websites
The Ty Canna website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Ty Canna keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 29 October 2025.
How to contact us
If you have any questions about Ty Canna's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us: [email protected].
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office via their website or by calling 0303 123 1113.
