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Website upgrade on Tuesday 23 June

What we are doing to upgrade our website to improve accessibility and security for customers.

Uploading evidence

You may need to provide evidence to support your new claim for Housing Benefit, Council Tax Reduction, Discretionary Housing Payment, or before we can action a change of circumstance. We will advise you what, if anything, you will need to provide.

Universal Credit

If you are in receipt of Universal Credit we will not need any further evidence of your income, capital or expenses. We will need to see a copy of your Universal Credit statement which contains:

  • A full breakdown of your personal and housing allowance
  • Details of any earnings and deductions
  • Your payment details

To download your Universal Credit award as a PDF file:

  • Log into your Universal Credit Online Account
  • Click on the home tab
  • Open the payments section
  • Click on the date for the required Universal Credit statement
  • Then click print
  • Click the drop down menu and choose 'save as a PDF' and that will create a file
  • Upload the saved file using the link below or email it to us at [email protected]

 

Proof of rent

If we have asked you to provide proof of your rental liability, a 'Proof of Rent' form is available for your landlord to complete if you have no other evidence.

Proof of rent form (PDF, 191 KB)

If you are accessing this form using a smartphone you may need to save the form to your device before completing it.

Liability to pay rent and commerciality of tenancy

If we have asked for more information about your tenancy, property, and relationship with your landlord, please complete the Liability to Pay Rent and Commerciality of Tenancy form. There are two forms you must complete, one for yourself and one for your landlord:

 

Certificate of Earnings

If we have asked you for evidence of your employment a 'Certificate of Earned Income' is available for your employer to complete if you have no other evidence.

Certificate of Earned Income (PDF, 161 KB)

If you are accessing this form using a smartphone you may need to save the form to your device before completing it.

Self Employed Declaration of Earnings

If we have asked you for evidence of your Self-employment and you have been trading for at least a month a 'Self-Employed Declaration of Earnings' is available for you to complete

Self-employed Declaration of Earnings (PDF, 215 KB)

If you are accessing this form using a smartphone you may need to save the form to your device before completing it.

Disabled and unable to share a bedroom

If you, your partner or your children are unable to share a bedroom due to a disability please complete the relevant form.

If you are accessing these forms using a smartphone you may need to save the form to your device before completing it.

Upload your evidence

If you have been asked to provide evidence to support your new claim, change in circumstances or your application for discretionary housing payments you can upload it online using the link below.

You can also use this link to upload your completed application for discretionary housing payments.

To upload your evidence or application for discretionary housing payments you will need:

  • Your name
  • Address
  • National insurance number
  • Date of birth

Upload evidence for Housing Benefit and / or Council Tax Reduction

You do not need to know your claim number so don't worry if you haven't got one yet.

If you are not able to upload your evidence you can email it to: [email protected]

Evidence can also be provided at your local Hub or by posting it by Free Post to:  Freepost Cardiff Council Housing Benefit.