If you are getting help or support or are in any way involved with Cardiff's Children's Services and you have something to tell us then we'd like to hear from you.
Social Services Complaint Policy (PDF, 145 KB)
How to be heard - Social Care Complaints Factsheet (PDF, 445 KB)
If you would prefer to talk to someone
We know it's often easier to talk to someone. If you would like to speak to our complaints officers please use the details below:
Social Services Complaints Officer (Children's Services)
029 2087 3663
Monday to Friday, 8:30am to 5pm
If you'd rather not talk to us directly
If you want independent advice here are some organisations who could help you.
Cardiff Advocacy Team
029 2066 8956
Young people's text: 07967 628846
Voices from Care
029 2039 8214
Children's Commissioner
Freephone: 0808 801 1000
Free text: 80800 (start your message with COM)
Childline
0800 11 11
Parents Federation (for people with a learning disability and their families)
029 2048 3320
Online complaint and comment form for Children's Services
