The CardiffGov app launched in 2018 and provides customers with the functionality to send reports, check waste collections and manage council tax.
Latest app release: June 2026.
More information on the CardiffGov app.
This accessibility statement applies to CardiffGov mobile application developed by Cardiff Council. We also have an accessibility statement for our website. .
This mobile application is run by Cardiff Council. We want as many people as possible to be able to use this mobile application.
For example, that means you should be able to:
- change colours, contrast levels and fonts,
- navigate most of the mobile application using keyboard only,
- navigate most of the mobile application using speech recognition software, and
- listen to most of the mobile application using a screen reader.
We have also made the mobile application text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this mobile application is
We know some parts of this mobile application are not fully accessible. These include:
- Council Tax section
- E-payments
- Online map
Feedback and contact information
If you need information on this mobile application in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us.
Reporting accessibility problems with this mobile application
We are always looking to improve the accessibility of this mobile application. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact us through the app itself or on our website:
www.cardiff.gov.uk/appfeedback
Or you can email: [email protected]
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').
If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a Video Relay Service via Sign Video for people who are D/deaf, hearing impaired or have a speech impediment.
Find out all the different ways you can contact Cardiff Council.
Technical information about this mobile application's accessibility
Cardiff Council is committed to making its mobile application accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This mobile application is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed.
Non-accessible content
The content listed below is non-accessible for the following reasons.
1.3.1 Info and relationships
Text that looks like a heading, programmatically associated labels and placeholder labels
How this affects the user: When using screen readers on iOS and Android text that appears visually as a heading does not read as a heading. This affects most of the app.
Action taken: Investigation and attempted fixes.
Outcome: Cardiff Developers unable to fix due to third party bug.
Future plan: Updated June 2026 Our Developers are carrying out further investigation. Review in December 2026.
Controls
Controls are not related to their relevant content.
How this affects the user: There are multiple buttons present on the page (Edit) that may be ambiguous to some Blind/visually impaired users who require the aid of VoiceOver. More description is required for them to understand their purpose.
Action taken: Investigation in progress.
Outcome: Cardiff Developers working on fix.
Plan: Review in December 2026.
Form elements do not have roles
Search results are clickable, interactive elements, but they do not have a role such as 'button'.
How this affects the user: If you are using a screen reader the purpose of some elements will be unclear.
Action taken: Investigation in progress.
Outcome: Cardiff Developers working on fix.
Plan: Review in December 2026.
1.4.3 Colour contrast
The colour contrast between the light blue text against the dark green background fails to meet the required standard.
How this affects the user: If you are visually impaired this may be difficult for you to read.
Action taken: Investigation in progress.
Outcome: Cardiff Developers working on fix.
Plan: Review in December 2026.
1.4.4 Resize text - partially cut off placeholder text
How this affects the user: If you are using iOS or Android you will not be able to zoom text size to 200% on the 'Enter and address' field. This affects most of the app.
Action taken: Most areas of the app where this caused an issue have been fixed however when the text is set to maximum size it causes a problem on the 'Enter an address' field.
Outcome: Cardiff Developers unable to fix.
Future plan: Updated June 2026 Our Developers are carrying out further investigation. Review in December 2026.
1.4.11 Non-text contrast
The colour used to for the outline of the edit fields on the white background fails to meet WCAG 2.2 guidelines for non-text contrast.
How this affects the user: If you have low vision, you may be unable to distinguish them as the colours produce a poor contrast.
Action taken: Investigation in progress.
Outcome: Cardiff Developers working on fix.
Plan: Review in December 2026.
2.1.1 Keyboard
Select options
How this affects the user: If you are using a keyboard on an Android device you will not be able to select an address or select cancel. This affects all address searching on the app.
Action taken: This is an Android native feature. Investigation carried out into several potential changes. Developer findings are that none of these would fix the bug.
Outcome: Cardiff Developers will wait for Android fix rather than custom code around it.
Future plan: Updated June 2026 Actively monitoring Android fix. Review in December 2026.
Links
How this affects the user: If you are using a keyboard on an iOS device you will not be able to access the links in the Council Tax privacy statement, recycling centre terms and conditions or bulky collection terms and conditions pages.
Action taken: Investigation and attempted fixes.
Outcome: Cardiff Developers unable to fix.
Future plan: Updated June 2026 Our Developers are carrying out further investigation. Review in December 2026.
2.4.3 Focus order
Not available to report on app
Action taken: Native iOS control issue. Developers would have to implement custom fix.
Outcome: Cardiff Developers will wait for iOS fix rather than custom code around it.
Future plan: Updated June 2026 Actively monitoring iOS fix. Review in December 2026.
3.2.1 On focus - select menus
How this affects the user: If you are using a keyboard on an Android device you will not be able to use all of the drop downs in the app.
Action taken: Investigation and attempted fixes.
Outcome: Cardiff Developers unable to fix.
Future plan: Updated June 2026 Our Developers are carrying out further investigation. Review in December 2026.
4.1.2 Name, Role, Value
Current state
The current state of the control is not described to screen reader users.
How this affects the user: If you are using screen reading assistive technology the current state of the control is not made clear to you.
This may be problematic for blind or visually impaired users as they may not know that more options are available.
Action taken: Investigation in progress.
Outcome: Cardiff Developers working on fix.
Plan: Review in December 2026.
Inaccessible content
Some content cannot be accessed or actioned by screen reader users.
How this affects the user: There is content present that cannot be accessed via screen reading software. When screen reader users sequentially navigate through the page, they cannot action the email address button.
Action taken: Investigation in progress.
Outcome: Cardiff Developers working on fix.
Plan: Review in December 2026.
4.1.3 Status message
When errors are made on the page, they are not announced to screen reader users immediately.
How this affects the user: If you are a blind or visually impaired you will have to navigate backwards through pages to access errors you have made within the application.
Action taken: Investigation in progress.
Outcome: Cardiff Developers working on fix.
Plan: Review in December 2026.
What we are doing to improve accessibility
We aim to fix the issues identified in the timescales shown. We will continue to talk to third party providers to see what improvements can be made to their applications.
Preparation of this accessibility statement
This statement was originally prepared in June 2021 and last updated on 14 July 2026.
Our mobile application was last tested in March 2026 by DAC (Digital Accessibility Centre).
Earlier testing carried out:
- 17 December 2021 by the UK Government's Central Digital and Data Office.
- 8 June 2021 (iOS) and 15 June 2021 (Android) by DAC (Digital Accessibility Centre).
View the DAC Accessibility Report for Cardiff Gov App - Android (PDF, 1 MB)
View the DAC Accessibility Report for Cardiff Gov App - iOS (PDF, 1 MB)
Find out how DAC conduct their testing.
