Cardiff Council's Customer Strategy was created to provide guidelines that will help us to provide the best service.
The strategy covers:
- The purpose
- Introduction
- Where Cardiff is now
- Our vision
- Where we want Cardiff to be
- Governance
Read our Customer Strategy. (PDF, 1 MB)
Customer Service Standards
There are 6 standards that we follow in order to provide excellent service:
- Availability
- Responsiveness
- Courtesy
- Accuracy
- Efficiency
- Consistency
Find out more about our Customer Service Standards (PDF, 4 MB)
Customer Charter
Our Customer Charter shows what we promise to do, how we will do it, and what we expect from our customers.
