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Cardiff Council

FAQs for parents and pupils

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​The health and safety of pupils remains priority and Cardiff Council, in line with Government guidance continues to work closely with schools to maintain appropriate measures so that all children and young people, and their staff can attend safely. 

Schools make arrangements according to their own circumstances and they will continue to inform parents directly about the individual arrangements for their pupils.

Families are reminded that under no circumstances should learners attend school if they: 

  • feel unwell, have any of the three classic​​ COVID-19 symptoms (a new continuous cough, a high temperature or loss or change of taste or smell) or they have tested positive to COVID-19 in the past 10 days

  • live in a household with someone who has symptoms of COVID-19 or has tested positive to COVID-19 in the past 10​ days.

​Below you will find answers to a series of Frequently Asked Questions that parents, carers and pupils may have.

From Monday 12 April, all primary, special and secondary schools and PRUs returned to providing onsite provision for all learners.

Welsh Government has stated that although schools can reopen parents and carers must be vigilant in order to keep transmission low.

Outside of school it is important that all staff, children and their families continue to follow Welsh Government COVID-19 guidance and limit their contact with others. 

The vital role that education plays is recognised, and that is why Welsh Government has prioritised it in any headroom available, enabling learners to return to face to face learning.
Each of us has a part to play in making sure that our schools can stay open.

For this to happen, please keep yourself, your families and our school staff safe by following these rules:

  • ​Wear a face covering during drop-off and pick-up times
  • Keep 2️ metres apart from others
  • Do not arrive early for your drop off and pick up time to avoid crowding at the school gates
  • Avoid congregating with other parents around school entrances and leave immediately after drop off or collection times. Please do not be tempted to hang around and chat
  • Walk, scoot or cycle to school where possible
  • If you have to drive, park well away from the school and walk the rest of the way
  • To help with pupil safety and social distancing, please do not park on the pavement
  • Please do not accept an offer of a lift to school from other parents, unless you have no other choice
  • Make sure you child understands the importance of washing their hands regularly

Please also remember: 
  • ​Do not send your child to school if they are feeling unwell, even if you are not sure if it is COVID-19. 
  • Do not send them if they are showing any COVID-19 symptoms or if anyone else in the household is showing any symptoms. 
  • Do not send your child to school if they or anyone else in the household is waiting for a test result 
  • Do not send your child to school if they have been identified as a close contact of a confirmed COVID-19 case​
The Cardiff and Vale Test, Trace, Protect Service (TTP) has identified that significant numbers of people who test positive for COVID-19 do not have any of the three most common symptoms during the early stages of infection.

People who are experiencing one or more of the three cardinal COVID-19 symptoms (new persistent cough, fever and/or loss or change of taste or smell) must continue to follow Welsh Government guidance on testing and isolation and are required to self-isolate with their household whilst they await a test result.

In addition to this, testing is also available for residents who are experiencing a wider range of symptoms and these are new, persistent and/or unusual symptoms for them.

What is the extended list of symptoms?

The Cardiff and Vale Test, Trace, Protect Service (TTP) is now advising that a test is booked if the following symptoms are displayed:
  • ​Fatigue, 
  • myalgia (muscle ache or pain), 
  • a sore throat, 
  • a headache, 
  • a runny nose, 
  • nausea, 
  • vomiting, 
  • or diarrhoea.

Residents are asked to consider taking a test if they are experiencing any of these extended symptoms and they are new, persistent and/or unusual symptoms for them. If individuals then receive a positive COVID-19 result, they and their household must isolate.

Households must also isolate if anyone develops any of the three classic COVID-19 symptoms while waiting for a test result taken on extended symptoms to come back.

How have the extended list of symptoms been determined?

All of the symptoms on the extended list are known symptoms of COVID-19. The list has been compiled by local public health experts based on extensive investigation into cases in Cardiff and the Vale of Glamorgan. 

Does this list apply to children?

Yes, the extended list of symptoms applies to children and adults and the same steps should be followed whatever your age. 

What do I do if my child is displaying one of the new extended symptoms?

You should consider booking a test for your child.

Can my child attend school if they are displaying one of the extended symptoms? 

Yes, school pupils can continue to attend school while they await a test result. However, children and adults with diarrhoea and or vomiting should remain off work or school until they are symptom free for 48 hours even if their COVID-19 test is negative.

Individuals who take a test because of these other extended symptoms are not required to isolate while they await their test result.
If individuals then receive a positive COVID-19 result, they and their household must then isolate. Households must also isolate if anyone develops any of the three classic COVID-19 symptoms while waiting for a test result taken on extended symptoms to come back.

If my child has one or more of the list of extended symptoms, does the household need to isolate? 

No, but please remember, if your child has any of the three classic symptoms of COVID-19 – (a fever, a new continuous cough or a loss of/change to taste and smell) – then they must get a test and the whole household must self-isolate until you receive the result. This is a legal requirement.

If your child receives a positive test result, whatever their symptoms, the whole household must self-isolate. The Test, Trace, Protect team will then contact you to advise what to do next.

Do I need to self-isolate if I live with, or have been in contact with, someone with one or more of the extended of symptoms?

No, If you live with someone who is being tested because they have one of the new extended list of symptoms you do not need to self-isolate unless the person you live with/ or had contact with, has produced a positive test result.

However, in line with current Welsh Government guidance, if you live with someone displaying one or more of the three classic COVID-19 symptoms (a fever, a new continuous cough or a loss/change of taste and smell) then you should isolate as a household while they wait for their test result.

Why do I need to book a test for my child if they only have the extended symptoms?

The extended symptom list has been established to encourage wider testing. If somebody within your household is displaying any of the extended symptoms, it is strongly encouraged that a test is booked.

If the test returns as negative, the person who was displaying extended symptoms may return to work/school when well enough to do so. 

If the test returns as positive, the symptomatic person and their household contacts must self-isolate immediately and await contact from Test, Trace and Protect. 

What if I don’t want to have my child tested for the extended symptoms?

Currently, testing for extended symptoms is not a legal requirement, however testing can provide reassurance that COVID-19 is not the cause of your child’s symptoms, or if COVID-19 is the cause, knowing this early in your child’s illness helps to protect your family so that you don’t unknowingly expose others such as grandparents and friends to the virus.

How do I arrange a test for my child?

In the event you cannot book a test, or there are long wait periods for a test date, please contact your child’s school who can arrange testing on your behalf.

How do I test a child for COVID-19?

The testing process is the same for children and adults. Full and detailed instructions on how to take a test are given out with test kits. It can be difficult to perform a test on a child as they may find it uncomfortable. To help we’ve put together some ideas on how to make it less intimidating:
  • Remain calm and confident as you go through the process. This will help the child to stay calm too. 
  • Talk through the steps together. If possible, practice without using any of the testing materials.
  • If the child is old enough, explaining the test in terms they can understand might help ease any fear. For example, “You may want to push the swab away but it is really important you let me tickle your throat and nose so that we can tell if you might have coronavirus”.
  • For younger children, it may be helpful to give them a distraction while you conduct the test (such as a video), or make it into a game. You could also plan a reward for the child after the sample is taken.
  • If possible, have the child sit on someone’s lap or have someone hold their hand to try making them feel more comfortable and secure. Decide before starting who will comfort the child and who will do the test.
  • Play games and suggest they stick their tongue out (get them to copy you), then get them to say ‘ahhhhhhhhhh’. Show them the swab stick and have them keep saying ‘ahhhh’ while you swab their tonsils.
  • Your child may have some gagging or brief discomfort when the swab touches their tonsils. This is normal for all age groups

What if my child has recently taken a lateral flow device (LFD) test?

Lateral flow device (LFD) tests, such as those used by secondary school pupils Year 7 and above, are only used to detect asymptomatic cases and ensure it is safe for people to go to school/ work. They should not be used to test for COVID-19 in anyone with symptoms. 

Can I use an elder sibling’s Lateral Flow Test, to test my younger child? 

No. Lateral Flow Tests should not be shared. It is vital new symptoms are tested using the PCR method at a testing centre. This method is a far more effective way of testing. When someone produces a positive Lateral Flow Test they still have to go to a test centre to have a PCR test to confirm the positive result. 

If I have had the vaccine how much contact ​can I have with my child or anyone who is displaying symptoms (extended or classic) while they are isolating/ awaiting their test result?

The vaccination does not change the requirements in place for reducing transmission, and the restrictions in place for self-isolation at this time. 

Where a contact displays the classic symptoms of COVID-19, the vaccinated person will still be required to self-isolate.  

Where a contact displays the new extended symptoms, the vaccinated person does not have to self-isolate until the test result is known.

If one of my children has been asked to self-isolate as part of a school or childcare bubble group, should I take them for a test?

Within Cardiff and the Vale we are not currently advising close contacts within schools to get tested as a matter of course. The decision on whether to ask all children in a bubble to get a test is taken by the Test, Trace, Protect (TTP) team depending on a number of factors.

Whilst all learners will be able to access onsite provision from Monday 12 April, provision will need to continue to be made for vulnerable learners to attend a school/setting from the third school day of a closure if a school/setting must temporarily close due to staff shortages as a result cases of coronavirus/self-isolation requirements.

Welsh Government has set out guidance for pupils who may be identified as vulnerable learners: Schools: coronavirus guidance | GOV.WALES​​​​​​​​​​​​External link opens in a new window

The definition includes, but is not limited to, learners who are in one or more of the following groups:
  • learners with special educational needs (SEN)
  • learners from minority ethnic groups who have English or Welsh as an additional language (EAL/WAL)
  • care-experienced children, including looked after children
  • learners educated other than at school (EOTAS)
  • children of refugees and asylum seekers
  • Gypsy, Roma and Traveller children
  • learners eligible for free school meals (FSM)
  • young carers
  • children at risk of harm, abuse or neglect.

Not all learners from these groups will face barriers to learning or be vulnerable to underachieving. Welsh Government has set out a series of principles for determining which learners should be offered face to face provision as vulnerable learners.

If required to do so, schools will make decisions on which pupils should attend school depending on local circumstances and their capacity to provide face-to-face learning in addition to a distance learning offer.

You school will communicate arrangements with you directly.

Will all pupils with a statement of SEN be regarded as a vulnerable learner? 
No, but schools should give particular consideration to learners who may struggle to access learning online, for example those with sensory impairments.

Schools should also consider the particular needs of learners attending Wellbeing Classes or Specialist Resource Bases.  Schools will make a consistent learning offer to all pupils, whether they are in school or learning from home, including those with ALN.

Whilst all learners are able to access onsite provision from Monday 12 April, provision will need to continue to be made for children of critical workers to attend a school or setting from the third school day of a closure if a school or setting must temporarily close due to staff shortages as a result cases of COVID-19 or self-isolation requirements.

Should this happen, Cardiff will apply the Welsh Government Key Worker definition, however, provision in each school depends on school staffing levels and​​ capacity. Children of parents in frontline blue light services, NHS, school workers & social care would need to be prioritised to help the fight against COVID-19.

​What if my child’s school/setting must temporarily close due to staff shortages as a result cases of COVID-19/self-isolation requirements or what if my child is required to stay at home to self-isolate? 

Guidance has been provided by Welsh Government to assist schools in developing a hybrid approach to ensure the continuity of learning for all pupils during changing circumstances and different scenarios.​

Why does remote learning provision vary from school to school? 

Schools continue to work in challenging and changing times and there cannot be a one size fits all approach. All schools are different and it is up to each school to meet the needs of their own pupils and school communities. However, in line with Welsh Government guidelines, Cardiff Council has provided with schools with a series of expectations and guidance for the effective approach to distance learning. 

Cardiff schools will be expected to provide a comprehensive and balanced distance learning package to all pupils in all settings and should have a Blended Learning Strategy encompassing distance learning in place which:

  • Allows learners to access learning through digital or other accessible methods in a practical and uncomplicated way. 
  • Supports all partners’ shared understanding of how effective, organised distance learning can provide a breadth of learning experiences. 
  • Supports parents/carers access to guidance to understand their role in supporting their children with distance learning. 

If further closures occur, should all schools be providing live lessons? 

Live lessons are one of a range of methods used to deliver remote learning and as all schools are different, they are best placed to tailor an education package which meets the needs of their own pupils and school communities.

If schools are required to close, wherever possible, Cardiff Council recommends that all learners should have access to both synchronous and asynchronous opportunities. Synchronous learning should be provided in line with the WG guidelines laid out in the Live Streaming guidance.​​​​​​​​​​​Link opens in a new window 
This should include; 
  • Clear explanations of any tasks the pupils are required to undertake.
  • The provision of high quality feedback to enable pupils to identify what learning has taken place.
  • Opportunities for ‘real time’ peer interaction and interaction with staff.
  • Assessment of pupil progress.

To support our schools in delivering a comprehensive range of remote learning approaches safely and efficiently, the Council has provided significant resources and training including virtual teacher training in partnership with The Open University and the supply of laptops to teachers for the delivery of online learning. 

What if my child does not have access to a digital device or the internet? 

If your child is required to learn from home and does not have access to an appropriate ICT device or internet access at home, please inform your school who can make the appropriate arrangements for you to loan a device or provide you with internet access.

Ensuring that all children and young people are presented with the same opportunities to engage with remote learning whilst schools are closed has been priority and Cardiff Council continues its work to address the issue of digital deprivation. 

To date new digital devices and new 4G broadband devices have been provided to schools since the start of the pandemic and our dedicated project team continues to work with schools to identify those pupils who are digitally disadvantaged.

The roll out of devices is ongoing, including support to access wifi and promotes Cardiff's long term strategy to provide every child with the appropriate connectivity, both during and following the pandemic.

What is expected of parents and carers when children are learning at home?

It is recognised that the school face to face learning experience cannot be re-created at home. However, schools need to plan for the continuity of learning so that all learners have equitable learning whatever their circumstance. There is no one size fits all strategy for these different scenarios. The plans must be suitable to the context of the school and have due regard for the Welsh Government expectations and priorities. Although it is hoped that parents and carers can help facilitate their child’s learning, they are reassured that they are not expected to become their teacher.

Welsh Government states that; “The participation of parents and carers in learning is essential for developing learning experiences which involve learning both inside and outside of school. Parents and carers engaging with learners at all ages should help consolidate school-based learning.”

Your child’s school should communicate clearly how you can support, understand and engage in your child’s learning at home. If you are unsure how you are able to support your child, please contact your school. 

I have heard several terms such as blended, remote and synchronous learning. What is the difference, what do they mean?

Cardiff South Consortium has provided the following information so that pupils and parents have shared understanding of language associated with blended learning:

  • ​Blended learning: an approach to learning that combines face-to-face, distance, digital and online learning experiences. The face-to-face learning that takes place should complement the other aspects by using the strengths of each mode of delivery. This approach will allow children to continue to access school – led learning whilst at home. Cardiff South Consortium has issued a road map to support schools in developing a whole school approach to blended learning.  View the road map to blended learning​​​​​​​​​​Link opens in a new window
  • Remote or distance learning: allows learning experiences to happen from just about anywhere and may or may not involve a digital device and internet connection. This supports the well-being of all learners, including a choice of learning opportunities for social, physical, emotional development and tasks to promote their resilience. It allows individuals to learn when and where it is more convenient for them. Equitable distance learning does not have to mirror learning as it normally does in school.
  • Digital learning: any instructional practice that effectively uses technology to strengthen a learner’s learning experience. Additionally, digital learning can be used for professional learning opportunities for teachers and to provide personalised learning experiences for learners.
  • Online learning: education that takes place over the internet. It is often referred to as e- learning among other terms. However, online learning is just one type of “distance learning”.
  • Synchronous learning: teaching where the teacher is present at the same time as the learner(s). This can take place face-to-face or online. You can view the Welsh Government guidance on live streaming​​​​​​​​​​Link opens in a new window​​​​​​​
  • Asynchronous learning: where teaching materials are provided and learners work through them in their own time. This could include a variety of media, including audio and video clips. 
  • Direct teaching: giving carefully considered explanation, questioning, worked examples, modelling, scaffolding, structured discussion and feedback. 

On Friday 5, February The Education Minister for Wales announced that regular, twice weekly, Lateral Flow Tests (LFTs) will be offered to all staff in all registered childcare settings including Flying Start settings, schools and further education settings​.

The aim of introducing this rapid testing is to ensure that schools identify possible asymptomatic cases of COVID-19 as quickly as possible, minimise the opportunity for onward transmission and keep schools as safe as possible.​

Read the written statement in full:
Written Statement: Testing offer for schools, colleges and childcare settings (5 February 2021) | GOV.WALES​​​​​​​​​​​​External link opens in a new window

What if a staff member has a positive Lateral Flow Test (LFT) result?

If a positive lateral flow test has been identified in your child’s bubble, the bubble will have to isolate as a precautionary measure, until a confirmatory antigen (PCR) test result can be obtained.  

Once the antigen test result is known, parents will be contacted to advise if their child can return to school or will be required to self-isolate for 10 days as a contact of a confirmed case.

​The Minister for Education and the Minister for Health and Social Services announced on 22 February that the offer of regular, twice weekly, Lateral Flow Tests has now been extended to include all learners from Years 7 upwards, all FE college learners and learners on work-based Apprenticeship and Traineeship programmes.

These tests will be for use at home, twice weekly and are only to be used for learners who don’t have any symptoms.

Learners will collect their test kits from their school or setting and will test themselves at home. They will then enter results for each test and follow the same guidance and procedures as staff. 

How should my child use the Lateral Flow Test (LFT)? 

A short video demonstration as well as step-by-step guides available in a series of different languages can be found on the GOV.UK website. View Covid-19 self test help.​​​​​​​​​​​​External link opens in a new window 

Parents and carers are reminded of the importance that tests should not being misused, shared or passed onto others.

What happens if my child tests positive using a Lateral Flow Test (LFT)? 

Anyone who tests positive using a Lateral Flow Test (LFT) must not attend a school or setting. They and everyone they live with must self-isolate immediately according to the self-isolation guidance​​​​​​​​​​​​External link opens in a new window whilst they undertake the following actions:
They will be contacted by the local contact tracing team to identify contacts who will need to self-isolate – they must follow any advice given by the local contact tracing team.

If a positive LFT test result is followed by a PCR test taken within 24 hours and the result is negative, the staff member or learner may return to school as normal.

If the PCR test is taken after 24 hours of a positive LFT and the PCR is negative, the staff member or learner will need to continue to self isolate for 10 days.

A negative test result does not remove the risk of transmission.

Why are only older pupils being asked to take regular tests? 

Welsh Government says that the rational for testing of secondary school pupils and above, is because data suggests that infection rates are highest in the older year groups working backwards by age. 

The likelihood of finding asymptomatic cases in older ages will be higher. There is also a likelihood that older young people potentially spread the virus similarly to adults and Lateral Flow Tests are more likely to pick up asymptomatic cases.

In addition, the purpose of regular testing in education is to minimise disruption by supressing any clusters or outbreaks in these year groups by rapidly finding asymptomatic cases.

How long is the self-isolation period?

On December 9, The Health Minister for Wales made changes to the regulations around self-isolating. It states;

Following the advice of the Chief Medical Officer and UK Government's Scientific Advisory Group for Emergencies, these regulations:

  • provide that a person required to isolate as a result of having had close contact with a person who has tested positive for coronavirus must isolate for 10 days instead of 14, and makes transitional provision for those who are already isolating;
  • permit a child who is required to isolate to move to another household during the period of isolation if this is in line with existing arrangements relating to custody and contact with the child's parents;

The International Travel Regulations are also amended to reduce the period for which a person is required to isolate from 14 days to 10 days and to permit a child who is required to isolate to move to another household during the period of isolation if this is in line with existing arrangements relating to custody and contact with the child's parents.

To read in full please visit: Written Statement: Changes to Self-isolation Period (9 December 2020) | GOV.WALES​​​​​​​​​​​Link opens in a new window

The Self-Isolation Support Scheme is in place in Wales for those who cannot work from home and must self-isolate. It is also for parents and carers on low incomes with children who are self-isolating. If you have tested positive for COVID-19 you can apply for this support via your local Council or through the NHS COVID-19 app.

The basic eligibility criteria for the Self-Isolation Support Scheme is: 
  • Employed or self-employed and on a low income 
  • Losing money as a result of having to stay at home
  • Unable to work from home

In addition, 
  • The child must have been told to self-isolate by TTP or as a result of an outbreak in school ie not through parent choice, or schools choosing to close early for Christmas
  • The child attends a school or childcare setting up to and including Year 8 (or up to age 25 if the learner has multiple and complex needs)

  • Applications for this change will be accepted from Monday 14 December
  • Applications may be backdated where a child has been asked to start to self-isolate from 23 October 2020 onwards

The online application is available through the NHS COVID-19 app or via

Advice Line: 029 2087 1071

Should my child attend school if they have any of the three classic COVID-19 symptoms, or live with someone who has COVID-19 symptoms?

Under no circumstances should pupils attend schools or setting if they:
  • ​feel unwell, have any of the three identified COVID-19 symptoms (a new continuous cough, a fever or loss or change to taste or smell) or they have tested positive to COVID-19 in the past 14 days​
  • ​live in a household with someone who has symptoms of COVID-19 or has tested positive to COVID-19 in the past 10 days.

Please ring the school to report that your child or a family member is ill.

What do I do if my child develops any of these symptoms? 

If your child develops any of these symptoms, even if they are mild:
  • Book them a test online​​​​​​​​​​​​External link opens in a new window or by phoning 119
  • Inform your school that they are unwell with COVID-19 symptoms and that you have requested a test
  • Your child should remain in self-isolation
  • All other household members should isolate for 10 days from when your child developed symptoms
  • Do not visit a GP surgery, pharmacy or hospital but if you require medical advice please contact NHS 111 or telephone your GP; if there is a medical emergency phone 999
  • If you require medical advice for COVID-19 symptoms or another reason, please inform the healthcare worker that your child is a contact of a case of COVID-19 and in self-isolation
  • Please follow the advice provided when your child receives their test result

General information on COVID-19.​​​​​​​​​​​​External link opens in a new window

The COVID-19 online symptom checker​​​​​​​​​​​​External link opens in a new window can tell you if you need medical help and advise you what to do.​

Can children go to school if a parent or another sibling, or anyone else in their house has symptoms of COVID-19?

No. If a child, parent or household member develops symptoms of COVID-19, the entire household should immediately self-isolate, and book a test for the individual with the symptoms.

Does a child who has been in contact with someone who has tested positive for COVID-19 need to book a test?

The TTP service is currently testing all those identified as a close contact of someone who has tested positive for COVID-19 (although this does not currently apply to pupils attending Cardiff Council schools unless directed by Public Health Wales). 

When people are identified as a contact by TTP, the team will get in touch and advise them to self-isolate and book a test. 

This will help to identify more people with COVID-19 and their close contacts. Doing so will help break chains of transmission and prevent the virus spreading. 

If someone is contacted by TTP, taking a test is not an alternative to self-isolation.  If they’ve been identified as a close contact, they must still complete the ten-day, self-isolation period.

If a negative test is received, this doesn’t mean they can return to work or school either. The ten-day, self-isolation period must still be followed.

What is meant by ‘contact’?

  • ​face-to-face contact with someone less than 1 metre away (including when you have worn a face covering or face mask)
  • spending more than 15 minutes within 2 metres of someone
  • travelling in a car with someone (even on a short journey)

How does​​ Track, Trace, Protect (TTP) help to keep schools operating safely?  

Test, Trace, Protect (TTP) sets out the approach to tackling coronavirus; testing people with symptoms in the community, tracing those who have come into close contact with people who have tested positive for coronavirus, and protecting family, friends and the community by self-isolating.

Schools will reinforce these messages and in particular, remind all those who show symptoms to self-isolate and book a test. Those living with someone showing symptoms should also self-isolate.

Further information and questions and answers about Test, Trace, Protect (TTP) can be found on the Welsh Government website and in Guidance on Test Trace Protect.​​​​​​​​​​​​External link opens in a new window

What if a pupil or teacher is showing symptoms? 

If a pupil or teacher from a school in Cardiff develops or shows symptoms when in school, they will be able to access a local testing centre. They will need to be referred by their school or head teacher and will then be contacted by Public Health Wales who will provide a test appointment at a test centre.

This service must only be used for symptomatic staff or pupils with one of more of the following symptoms:

  • ​a high temperature: this means you feel hot to touch on your chest or back (you do not need to measure your temperature)

  • a new, continuous cough: this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

  • a loss or change to your sense of smell or taste: this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

If more than one person in the household is symptomatic then we will test all symptomatic school children and teachers in the household. Anyone else who is symptomatic should self-isolate and seek testing through the national portal unless advised otherwise by the Cardiff and Vale Track, Trace and Protect Service.
Referrals should come through to the relevant local authority from the school/head teacher and not directly from pupil or parents.

Booking a COVID-19 test if you are not a pupil or teacher:

Public Health Wales advise the following: 
  • ​People displaying classic COVID-19 symptoms (a new continuous cough, a high temperature, or loss of or change in the sense of taste or smell) should be tested.
  • People displaying any of the new extended list of symptoms; Fatigue, myalgia (muscle ache or pain), a sore throat, a headache, a runny nose, nausea, vomiting, or diarrhoea, should also book a test.
  • A COVID-19 test can be arranged via the Portal, or by ringing 119.
  • The test is a throat swab or combined throat and nose swab.

What happens if the school has a positive case for COVID-19?

  • ​When a confirmed case of COVID-19 is identified as attending an educational or childcare setting (staff or pupil) contact will be made with the case (or parent) to assess whether they attended the school during their infectious period and whether further tracing of contacts in the school is needed. 
  • If any staff member or child within the school is a contact of the case, they will be required to self-isolate for 10 days and contacted by your local Test, Trace, Protect (TTP) team or Education Department. 
  • If a staff member or child from the school is not a contact of the case, they will not be required to self-isolate.

What does it mean if my child is asked to self-isolate?

If a positive case is confirmed at school and your child has been in contact with that person, they may be asked by the Test, Trace, Protect (TTP) team or Education Department to self-isolate. 

This will reduce the possible spread of COVID-19 from those contacts to their family, friends and the wider community.

Self-isolation advice requires your child to stay at home, not to go outdoors to exercise, to visit shops, family or friends, or to other public spaces. Please do not invite people to your house. Further information on self-isolation.​​​​​​​​​​​External link opens in a new window

If your child remains well then the other members of the household do not need to isolate and can continue with their normal activities. If your child is still well at the end of the 10-day period of self-isolation, they can return to school and their other usual activities.

What circumstances require self-isolation? 

Anyone with COVID-19 symptoms, and anyone who lives with them, must self-isolate, even if symptoms are mild. You must also self-isolate if you have been identified as a close contact of someone who has tested positive for the virus. 

You must not go to school, nursery, other childcare settings, work, or places like a GP surgery, pharmacy or hospital.

Anyone with symptoms must self-isolate for 10 days from when their symptoms started. They can return to school or work after 10 days if they are well enough to do so.

Anyone in the household who does not have symptoms must self-isolate for 10 days from when the first person in the home started having symptoms.

Receiving a negative test result when you are a contact of a case does not shorten the isolation period, you will still be required to isolate for 10 days if you are a confirmed contact of a positive case.

If a parent thinks their child has symptoms BUT chooses not to put them through a test all household members must remain in self-isolation for 10 days from the onset of symptoms.

If you receive a positive test result, you will be contacted by the TTP Team.

If the person who has symptoms has a negative test, self-isolation can end for everyone, children may return to school and parents can return to work if they are well enough and as long as nobody else in the household has developed symptoms.

To reduce the risk of COVID-19 spreading, there are things that everyone in your family can do to help. 

These include: 

  • ​Washing hands with soap and water often – do this for at least 20 seconds 
  • Using hand sanitiser gel if soap and water are not available
  • Washing hands as soon as they get home
  • Covering their mouth and nose with a tissue or sleeve (not their hands) when they cough or sneeze
  • Putting used tissues in the bin immediately and washing hands afterwards

Please be alert for symptoms of COVID-19 in your child, which are: 

  • ​A new or continuous cough
  • A high temperature
  • A loss of or change to sense of smell or taste

If your child develops any of these symptoms, or any of the new extended list of symptoms, even if they are mild:

  • Book them a test online​​​​​​​​​​​​External link opens in a new window or by phoning 119
  • Inform your school that they are unwell with COVID-19 symptoms and that you have requested a test
  • Your child should remain in self-isolation
  • All other household members should isolate for 10 days from when your child developed symptoms
  • Do not visit a GP surgery, pharmacy or hospital but if you require medical advice please contact NHS 111 or telephone your GP; if there is a medical emergency phone 999
  • If you require medical advice for COVID-19 symptoms or another reason, please inform the healthcare worker that your child is a contact of a case of COVID-19 and in self-isolation
  • Please follow the advice provided when your child receives their test result

What happens if someone at shows symptoms of COVID-19 whilst at school?

If a learner shows symptoms at school, they will be kept separate in an isolation room and parents will be called immediately to come and collect them. 

PPE will be made available for staff supervising learners that are unwell.

Any member of staff displaying symptoms will leave the school premises immediately and arrange a test. 

Anyone displaying symptoms should stay at home for 10 working days (*subject to change depending on the latest advice from Public Health Wales and Welsh Government) from the onset of symptoms. 

They should arrange to be tested immediately to determine if they are a confirmed case and should remain home until results are confirmed. If a child or member of staff develops symptoms whilst in school, their school will refer them for prioritised testing.  

Test, Trace, Protect (TTP) will intervene should a learner test positive for COVID-19.  

Anyone who lives with someone displaying symptoms but remains well or who has tested positive should stay at home for 10 days from the day the first person became ill. 

​​What happens if there is an outbreak in school?

If there are multiple cases of COVID-19 in a school, then experts from across the NHS and local government will work together to prevent ongoing transmission within the school. 

This will involve identifying those exposed, any child or staff member who is at increased risk and the provision of tailored infection control advice.

Advice based on the assessment of each individual situation will be provided to support the school in preventing further spread.

Parents and carers will be kept informed of the situation by the school.
Welsh Government has updated its operational guidance to schools to support limited attendance from 12 April. This sets out how schools and other providers can make their sites safe for staff and learners during limited attendance.

View Welsh Government operational guidance for schools and settings from the autumn term​​​​​​​​​​​​​​​​​External link opens in a new window

View Welsh Government guidance on learning in schools and settings from the autumn term​​​​​​​​​​​​​​​​​​External link opens in a new window

Are there new measures in response to new strains of the virus?

The Chief Medical Officer states that “Effective mitigations are more important than ever with a more transmissible variant and these should continue and be strengthened where possible.”

“These mitigations include reducing the numbers mixing at any one time and in any one place; maintaining secure contact groups; vigilant social distancing; hand hygiene and the use of face coverings as set out in the guidance.”

The existing control measures that schools and settings have become familiar with will remain in place, and continue to be important in reducing transmission.

This includes:
  • Hands, face, space are still the most important measures to prevent infection
  • Staggered start and finish times 
  • Twice weekly testing is now available for all teaching and non-teaching staff in all schools and colleges. Tests will also be supplied  to school and college transport drivers, supply teachers 
  • Twice weekly testing will also be available for year 10 learners and above in schools and colleges
  • In secondary schools and colleges face coverings should be worn in all communal areas and in the classroom where it’s not possible to socially distance.
  • Staff whose role is to provide intimate personal care for some of our most vulnerable children with complex medical needs have been offered at least their first vaccination.
  • Updated risk assessments have been carried out at every school  with a dedicated Health & Safety Team to determine how it can operate safely. This includes revised building and hygiene processes and social/physical distancing measures where applicable

Schools will continue to engage with the TTP strategy​​​​​​​​​​​​External link opens in a new window and manage confirmed cases of COVID-19 among the school community, containing any outbreak by following local health protection team advice.

Welsh Government information states that these measures remain appropriate, despite new variants of the virus. 

The Local Authority will continue to review control measures regularly, in line with Welsh Government guidance.

Welsh Government’s guidance for the safe operational management of the return of pupils and for the approach to learning can be found here:

Will pupils still need to ‘bubble’ when the return?

Yes, when pupils return they should be kept in as small a bubbles as practically possible.

This allows appropriate tracking of contacts as well as the reduction of contact groups in the event of a positive case. 

It is advisable that where possible, pupils do not mix across bubbles and attend only one setting, where possible. 

Continued use of staggered start, break, lunch and finish times will allow schools to reduce any mixing of bubbles and are encouraged as effective mitigation measures.

It is recognised that learners in secondary schools, particularly older learners, will be moving between contact groups. Arrangements should be put in place to enable learners to maintain social distance from each other as well as staff members wherever possible, alongside other control measures.

Will the school still be cleaned regularly? 

Yes, schools will be cleaned thoroughly and enhanced cleaning regimes will take place during the day. This includes hand contact surfaces including handrails, door handles, push pads, taps, toilet flushes etc.

Individual risk assessments have identified areas that are used frequently throughout the day where cleaning should take place more often and all schools have been provided with specific cleaning and disinfection advice.

Where rooms are being used by more than one group, cleaning of tables and chairs will take place between sessions.

Will shared learner resources, class equipment and toys be cleaned regularly?

Schools will review the resources that they provide to staff and learners to minimise the need for cleaning and to reduce the risk of cross contamination.

Schools will be responsible for ensuring the necessary cleaning of items used in accordance with health and safety guidance.

Wherever possible, learners will be provided with their own resources, e.g. pens, pencils, to minimise the risk of cross contamination.

Where resources are shared, these will be cleaned between uses where this is practical.

Will hand washing and sanitiser be provided for children to use?​

​Yes, regular hand-washing will be part of the school routine and the first stop for all pupils at the start of every day, and throughout the day thereafter. 

Handwashing is considered the most effective primary defense but where this is not practicable, hand sanitiser will be provided. 

Hand sanitiser stations have been installed at key points within the school, including entrances to the school and close to toilet facilities.

Pupils will be encouraged to ‘Catch It, Kill It, Bin It’ and to sanitise hands afterwards. 

Schools will ensure help is available for learners who have difficulty cleaning their hands independently.

What’s the difference between Social and Physical Distancing? 

Social distancing is the term used in relation to learners keeping a safe social distance.  Physical distancing is a requirement in accordance with The Health Protection (Coronavirus Restrictions) (Wales) Regulations 2020 whereby workplaces (including schools and early years settings), must take “all reasonable measures” to ensure that a distance of 2m is maintained between any persons within a work premises.

Will Social Distancing continue in Primary Schools? 

For children, the focus is on keeping learners in consistent groups/bubbles wherever practicably possible.

They may have staggered break times and their own area for learning and periods of play. This will make it quicker and easier, in the event of a positive case, to identify those who may need to self-isolate and to keep that number as low as possible.​

Floor markings may remain in communal areas around the school to show pupils how far apart they need to stand. Schools will continue to utilise outdoor areas where possible, encourage ventilation and some may implement a one way system.

Will Social Distancing continue in Secondary Schools?

Schools will do everything possible to minimise contacts within their own settings through sensible and proportionate measures.

Pupils will be in ‘Consistent groups’ which may need to be the size of a whole year group, in order to limit physical social interactions.

This will make it quicker and easier in the event of a positive case, to identify those who may need to self-isolate and to keep that number as low as possible.

Floor markings may remain in communal areas around the school to show pupils how far apart they need to stand. Schools will continue to utilise outdoor areas where possible, encourage ventilation and some may implement a one way system. 

Perspex screens will be located at face to face contact points to protect children and staff.

How will social distancing for drop off and pick up times be managed?

Your school will advise on the arrangements for drop off and pick up of children from school.

Staggered arrival and departure times at school may still operate, where possible.

A series of traffic schemes will be in place at some schools to ensure the safety of children and families at drop-off or collection. This includes road closures, one way systems and the widening of pavements.

Check if there are traffic schemes planned for your school.

The Welsh Government updated its operational guidance on the use of face coverings in secondary schools and colleges. 

The guidance now states that face coverings should be worn: 

  • in all areas outside the classroom by staff and learners in secondary schools and colleges and where social distancing cannot be maintained​
  • on dedicated school and college transport for learners in year 7 and up
  • by visitors to all schools and colleges, including parents and carers dropping off and picking up children

​Cardiff Council has provided every secondary school pupils with at least two reusable face coverings.

The wearing of face coverings is not currently recommended for primary school age children. This will be kept under review in line with Government guidance, while taking into account any infection rate rises or outbreaks in the city.

Read more on the Welsh Government's update​​​​​​​​​​​External link opens in a new window​​ 

Information about the wearing of face coverings for mainstream secondary school pupils 

Below are a series of do’s and don’ts to consider when wearing face coverings.

View an instructional video on the use, storage and maintenance of face coverings​​​​​​​​​​​​​​​External link opens in a new window ​


  • ​Clean your hands before touching the covering

  • Inspect the covering for damage or if dirty

  • Adjust the covering to your face without leaving gaps on the sides

  • Cover your mouth, nose and chin

  • Avoid touching the covering

  • Clean your hands before removing the covering

  • Remove the covering by the straps behind the ears or head

  • Pull the covering away from your face

  • Store the covering in a clean plastic, re-sealable bag if it is not dirty or wet and you plan to re-use it

  • Remove the covering by the straps when you take it out of the bag

  • Wash the covering in soap or detergent, preferably with hot water at least once a day

  • Clean your hands after removing the covering


  • ​Do not use a covering that looks damaged

  • Do not wear a loose covering (tying a knot at the end of the ear loops will tighten the fit) 

  • Do not wear the mask under the nose

  • Do not remove the covering where there are people within 2 metres 

  • Do not use a covering that is difficult to breathe through

  • Do not wear a dirty or wet covering

  • Do not share your mask with others 

Will staff wear face coverings?

Staff in secondary schools and colleges are expected to wear face coverings in all areas outside the classroom and where social distancing cannot be maintained.

What if my child or someone in our family is shielding?

The Royal College of Paediatrics and Child Health have issued guidance indicating that very few children are clinically extremely vulnerable and as a result many of the children previously advised to shield are no longer required to do so. Parents are being informed where children are removed from the Shielding Patient List but many will receive no formal notification. 

Arrangements should be put in place to support attendance and the relevant information incorporated into risk assessments.

For children and young people who were originally asked to shield, Welsh Government states: 

“As our knowledge of COVID-19 has grown, we now know that very few children and young people are at highest risk of severe illness due to the virus. Doctors have therefore been reviewing all children and young people who were initially identified as clinically extremely vulnerable to confirm whether they are still thought to be at highest risk.

“If you have already discussed this with your child’s doctors and they have confirmed your child is still considered clinically extremely vulnerable, your child should not attend school."

“Children and young people in the household who are not clinically extremely vulnerable should continue to attend school. Children and young people whose parents or carers are clinically extremely vulnerable should also continue to go to school.”

What happens if I choose not to send my child into school? Will I be fined?

School attendance is compulsory and all learners should have returned unless they had a medical/health reason not to or if the advice at the time is that they should not attend school. 

Under the current circumstances the Welsh Government’s view is that punitive measures, including fines, would not be appropriate measures to take unless authorities deem it necessary to pursue a small number of cases relating to persistent absence, which are unrelated to the Covid-19 pandemic (such as shielding or self-isolation).

How will schools monitor attendance? 

Regular attendance will be essential to help learners catch up on missed education, make progress and promote their well-being and wider development.

Learners of compulsory school age must be in school unless a statutory reason applies (such as sickness, leave of absence etc). 

Schools will support learners and parents who are reluctant or anxious about the return to school. 

Schools and settings will keep a record of attendance and families should notify their school if their child is unable to attend. This will help schools, settings and local authorities plan for and understand any barriers to learners returning to school and identify any further support needed.

We are a BAME family, is it safe to send our children to school?

The Welsh Government’s All Wales COVID-19 Workforce Risk Assessment Tool, has been designed to help address individual risk factors, regardless of ethnicity.

On Wednesday 20 January, The Education Minister for Wales confirmed that following further disruption to face-to-face learning caused by the coronavirus pandemic, learners in Wales studying for Qualifications Wales approved GCSE, AS and A levels this year will receive grades determined by their school or college, based on work they have completed over their course. There will be no external assessment or exams.

Learners undertaking GCSE, AS and A levels approved by Qualifications Wales will have their qualifications awarded through a Centre-Determined Grade model. This means that grades will be determined by their school or college based on an assessment of the learner’s work.

Schools and colleges will be able to use a range of evidence to determine the grades to be awarded to their learners, including Non Examinations Assessment elements, mock exams, and classwork. 

In addition, the WJEC will offer a set of adapted past papers which can be used to help assess learning within teaching plans. These will be optional assessment materials but they are intended to provide extra support for teachers and lecturers.

Read the Welsh Government’s Written Statement: Update on General Qualifications in 2021​​​​​​​​​​​​​External link opens in a new window

Where can I find the latest information about alternative arrangements for GCSE, AS and A levels? 

Qualifications Wales have updated their guidance on alternative arrangements for GCSE, AS and A level for schools and colleges.

This includes information about: 
  • How schools will make sure grades are fair across the school or college
  • How schools and colleges should record their decisions on what grade to award learners in each subject in summer 2021
  • How appeals will work
  • Key dates when everything needs to happen

Qualifications Wales expect to publish the final version of this guidance with further updates at the end of the Spring term.

Summer 2021 – Key dates timelines for learners 

Appeals process

Qualifications Wales has confirmed more details about the appeals process as outlined by the Minister for Education on 20 January 2021. 

There will be a three stage process: 
  • Stage 1 - By June schools and colleges will share provisional centre determined grades with their learners. A learner can ask their school or college to review provisional grades and/or check for any errors before they are submitted to WJEC.  
  • Stage 2 – After results day in August, a learner can appeal to WJEC that the grade judgement that their school or college has made is unreasonable and/or a procedural error has been made. 
  • Stage 3 - Following completion of the Stage 2 appeal, learners can request an Exam Procedures Review Service (EPRS) review from Qualifications Wales to check whether WJEC has followed their procedures correctly.

When will Year 11 and 13 pupils be able to leave school?

Welsh Government says that it recognises that learners and educational professionals have experienced a significant level of disruption during the last two academic years.

“In recognition of the need for stability, there will be no changes to term dates nor to the school leaving age this academic year. We all wish to ensure that learners are prepared and confident to move to their next steps. During the remainder of the summer term, schools and colleges have the flexibility to focus on further supporting student transition from Years 11, 12, and 13.”

Has the curriculum returned to normal? 

In summary, when considering their approach to learning, schools and settings should consider the following:
  • What is the purpose of learning? All learning should have a clear purpose in mind, focused around what is important for learners now and in the longer term.
  • How should learners progress? How do we assess that learning? learners should make meaningful progress throughout this period. Learning should be designed to support increasing depth and sophistication of learning over time. We encourage the use of assessment to help learners move to the next steps in their learning.

Will there be school trips? 

On April 30 2021, Welsh Government said: “In line with the relaxation of other restrictions, such as the reopening of indoor and outdoor visitor attractions and the resumption of indoor and outdoor organised activities, schools and settings may wish to consider undertaking domestic day visits where visiting locations outside of the school or setting estate is integral to the learning experience.”

Schools and settings wishing to undertake domestic day educational visits should continue to undertake the usual risk assessment processes and give consideration to other guidance, including but not limited to:
  • minimising contact with others
  • maintaining social distancing
  • maintaining good hand hygiene

Can music lessons restart? 

Yes. We have been working with schools to provide support and reassurance that there can be a safe return for the music service. 

What Measures are in place to maintain safety during music lessons?

Covid-19 Health and Safety guidance has been issued to all peripatetic teachers in schools, in line with Welsh Government Guidance. Measures include: 
  • ​​Tutors should not attend school if they or anyone they live with are showing Coronavirus symptoms. The current self-isolation procedures should be followed and this should be reported to managers
  • Tutors should wash or sanitise hands on entering and leaving a school
  • Tutors should observe social distancing at all times, and wear a mask in all communal areas
  • Tutors will ensure teaching rooms maintain ventilation where possible  
  • Tutors should avoid touching pupil’s instruments, particularly mouthpieces. Tutors should use disposable gloves and hand sanitiser if tuning an instrument or if the setting of a reed is required. The sharing of instruments should be avoided unless teaching piano/harp which should be cleaned in between pupils. Pupils will be asked to use sanitiser before playing
  • Pupils should have their own copies of the Music and bring their own instrument to the lesson
  • Tutors should clean their instruments and equipment at the beginning and end of each lesson
  • Physical contact with pupils should be minimised and the handling of music or instruments bel​onging to pupils
  • Pupils should only be taught individually or in pairs, avoiding mixing school groupings where possible
  • Tutors should be aware of the school’s risk assessment and details of individual school safety and control measures
  • If a child shows symptoms of Coronavirus during the lesson, it should be reported to the school immediately and the schools procedures will be followed

Will there still be school assemblies? 

As stated in Welsh Government’s operational guidance, “contact groups should be kept apart where possible”. This means that schools should avoid large gatherings such as assemblies or collective worship with more than one group. 

Will there be PE lessons? 

Yes, PE is important for children, but lessons will be adapted to reduce risk of spread of COVID-19. Your school may ask pupils to wear their PE kit to school on those days and your school will communicate their plans to you directly. 

Will secondary school pupils still have different teachers for different subjects or will they have one for the whole day?

All teachers and staff can operate across different classes and year groups to ensure the delivery of the school timetable but will practice social distancing. Arrangements will be made by individual schools. 

Will children have break times and how will social distancing be managed during these times? 

Yes, pupils will have break times and lunchtimes but they will be staggered to facilitate social distancing. 

What should my child bring to school, do they need their own equipment?

Welsh Government guidance states that learners should limit the amount of equipment they bring into school each day, to essentials only.

Schools will communicate their own requirements. ​ 

The Council is working with schools to reintroduce school catering provision and planning will depend on the individual school setting. 

Your school will notify you directly with individual catering arrangements.

Children will be required to bring a packed lunch until their school catering can restart. 

Free School Meals

For children eligible for free school meals, the e-voucher and parent pay systems will continue to be in place until catering provision is brought back into operation at each school. 

Children should be provided with a packed lunch to bring to school, until their school on site catering can restart. 

Where can supermarket vouchers be spent? 

Vouchers can now be spent in seven different supermarkets including Aldi, Asda, Iceland, Morrisons, Tesco, Sainbury’s and Waitrose and allows the flexibility for parents and carers to purchase their child’s food from where they choose.

What if my child receives Free School Meals but is required to self-isolate from school? 

If a pupil is self-isolating or required to stay at home they will receive Free School Meals via a supermarket voucher. 

Should medically vulnerable learners return to school when they reopen? ​

The Royal College of Paediatrics and Child Health (RCPCH) has reviewed and issued guidance on the risks to children with underlying health needs.​​​​​​​​​​​​​​​External link opens in a new window Their guidance has been adopted by the four UK nations. 

The RCPCH guidance identifies two groups of children and young people (under 18 years of age) who are ‘clinically extremely vulnerable’. 

  • Group A lists conditions that mean a child is clinically extremely vulnerable. A child with a condition in Group A should be advised to shield, in line with government public health advice.

  • Group B lists conditions that require discussion between the clinician and the child and their family or carer to establish whether they are clinically extremely vulnerable on a case by case basis. A child in Group B should have a discussion with their clinical team to establish whether on balance of risks they should be advised to shield, in line with government public health advice. Not all children and young people with conditions listed in Group B will need to do this. If following a discussion, they are advised not to shield, the child should maintain stringent social distancing.

The RCPCH has recommended that children and young people with group A or B conditions should be seen by medical professionals before September and a decision as to whether the child should be considered ‘clinically extremely vulnerable’, and advised to shield, should be made.

If a learner is advised to shield, schools will continue to provide remote learning opportunities, and continue to make regular contact with parents and carers.  

My child has medical or intimate care needs. Can schools continue to provide support?    

The school will update the risk assessment for your child and discuss this with you.

If staff need to have direct contact with your child, this will be discussed with you first. Health and safety advice will be followed, including additional hygiene and use of Personal Protective Equipment.  

My child has a statement of special educational needs: will they still benefit from additional support?

Schools will continue to provide appropriate levels of additional support for learners with ALN. 

My child is hearing impaired and needs to see people’s lips and facial expressions when they are speaking.  What is the advice in relation to face masks?

So that communication is not limited for children and young people with a Hearing Impairment, clear face visors will be used when PPE is required. 

Home to School Transport 

Those pupils returning to face to face in-school provision that are eligible for transport, will continue to receive transport should they attend school. 

Your school will need to contact the Home to School Transport team with the details of pupils who will be attending so that the necessary arrangements can be made. 

Mainstream transport may not return to full operations whilst schools remain closed to the majority of pupils. Your school will communicate updates with you. 

Active Travel is considered the safest and healthiest way to get to school and pupils will be encouraged to walk, scoot or cycle where possible.  
Changes to road layouts around some schools will be maintained to support safe access. 

For those that cannot attend school without school transport, detailed arrangements will be communicated to you via your school for the start of term.

What happens if my child usually takes a bus to school?

Mainstream School Transport will operate at normal times and with normal capacities from April.

All pupils must show their bus pass to the bus driver in-order to use school bus, if any pupil needs a replacement bus pass please email the school transport team on​​​​​​​​​​​​External link opens in a new window and request a replacement bus pass (Please quote your child’s full name, their date of birth, school that they attend, your home address and the bus route number if you know it). There will be no charge for the replacement of lost bus passes up to the end of April 21.

School transport will be available with additional safety measures in place. These will include: 

  • Each vehicle will be classed as a separate bubble,

  • All pupils will be expected to sit in the same seats on their way to and from school,

  • Pupils must not travel if they or anyone in your household has symptoms of COVID-19

  • Hand sanitiser will be available on all vehicles, pupils must apply this when getting on or off the vehicle,

  • Transport operators will have increased cleaning regimes in place and vehicles will be deep cleaned on a weekly basis and all regularly touched services will be wiped down after each journey​

All of the above is subject to changes in guidance from Welsh Government. 

Will my child be expected to wear a face covering when travelling on their school bus? 

Mainstream secondary school pupils are required to wear face coverings while travelling on mainstream school buses, minibuses and taxis. This expectation does not apply to pupils with Additional Educational Needs. The wearing of face coverings on mainstream school transport does not apply to primary school pupils, however this will be kept under review in line with Government guidance.  

My child takes a taxi to school, will they need to wear a face covering? 

Cardiff Council expect all secondary school pupils to wear face coverings while in taxis. This expectation does not apply to pupils with Additional Educational Needs or primary school pupils.

What if my child travels to school using public transport? 

Mainstream secondary school pupils are required to wear a face covering when travelling on public transport. 

Please visit Transport for Wales​​​​​​​​​​​​External link opens in a new window for more information and guidance relating to travelling on public transport. 

Can private nurseries and childcare settings remain open during level 4 alert lockdown? 

It says: Across Wales all childcare and play settings are able to remain open, providing care, support, early education and rich play opportunities for all children. This includes all of our non-maintained settings such as childminders and day care providers, along with playwork settings and Flying Start provision. 

Will there be breakfast club and after school clubs? 

The Council is working with schools and childcare providers to support them in facilitating breakfast and after school clubs. Your school or registered childcare provider will communicate plans to you directly. 

​Where can I find information about registered childcare in Cardiff?

Cardiff Family Advice and Support​​​​​​​​​​​External link opens in a new window offers a range of information, advice and assistance for children, young people and their families in Cardiff. The team can provide information and advice on registered childcare in Cardiff. Contact them via telephone on 03000 133 133 or email​​​​​​​​

When will my registered childcare provider reopen? 

As of Friday 18th December, 374 of the 398 registered childcare settings were open. This represents 94% of the registered childcare settings in Cardiff. For parents wishing to access childcare, ​please contact your registered childcare provider for an update on their current plans visit the Cardiff Family Advice and Support website ​​​​​​​​​​​External link opens in a new window​​ 

Childcare Offer for Wales 

​The Childcare Offer continues to operate and by the end of November 2020 a total of 1,233 Cardiff children were benefitting.

Eligible parents whose children turn 3 in the Spring Term (January-March) will be able to access the Childcare Offer from the Summer Term 2021. 

Applications will open on the 15th February and eligible families will be able to receive the funding from the 12th April 2021 if their application has been approved by this date.​

View updated information about the Childcare Offer for Wales in Cardiff.​