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www.cardiff.gov.uk

Click and collect library service

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Library users can order a selection of books to collect from one of the currently available hubs.

Collection and return of books is by pre-arranged appointment only.

A delivery option for Cardiff residents is also available for those who need it. 


How it works

You can pre-order titles either via Cardiff Libraries online catalogue​​​​​​​​​​​​Link opens in a new window or by calling a library phone line where you will be offered a selection of five books based on your interests and preferred genres.

The library phone line is 029 2087 1071. Please select option 2. 

Staff on the library line will arrange an allocated time slot when you can collect the books from one of the available hubs:

  • ​Central Library Hub​

  • Canton Library

  • Cathays Branch and Heritage Library​​

  • Ely and Caerau Hub

  • Fairwater Hub​

  • Grangetown Hub

  • Llanishen Hub

  • Llandaff North and Gabalfa Hub​

  • Llanrumney H​ub​​

  • Radyr Library

  • Rhiwbina Library

  • Rhydypennau Hub​

  • St Mellons​​Hub

  • The Powerhouse, Llandedeyrn

  • Whitchurch Hub​



For information about locations of these services and opening hours, please visit our Hubs and Libraries page.​ 

A maximum of 5 books has been set to help us manage demand.​​

Quarantining and cleaning measures for returned books will be in place before they are reused to reduce the chances of spreading COVID-19. ​​

​There will be a phased return of services and we will look to set up Click and Collect at additional hubs and libraries as soon as we are able to accomplish this safely. We will continue to follow advice from Public Health Wales in ensuring that customers and staff are properly protected. ​As further Hubs and Libraries become available for Click and Collect the list of available hubs will be updated. 

Reserving books 

You can reserve books online using our library catalogue.​​​​​​​​​​​​External link opens in a new window​​​​ Only stock from the hubs currently open is available, although some other copies may be shown. Books will not be transferred between these locations. Please only select items that are currently in stock at your nearest core hub. 

You can also choose a Click and Collect ‘Selection Bag’. This is an assortment of up to 5 books selected for you by staff based on your stated interests and preferred genres. You will need to complete a short form stating your preferred core hub.

To log in and reserve books you will need your library card number and PIN. 

If you have any technical difficulties or need help finding your library card number and PIN please contact us or call our Advice line on 029 2087 1071.

Cardiff residents can also become new members of the library service​​​​​​​​​​​​Link opens in a new window or reset their PIN.

Collecting books

Once your reservation is processed, staff will call you to arrange an appointment for collection. Please ensure we have your up-to-date contact information on file whenever you speak with a member of staff, or by updating your information in the My Account section of the library catalogue​.​​​​​​​​​​​​External link opens in a new window

If you are unable to visit hubs as you are shielding or self-isolating, we can deliver books to homes in Cardiff. Staff will call or email you to advise on delivery slots available.

Returning books

Loans will be for the usual three week period. 

You can return books to any of the hubs or libraries that are currently open. Please visit our Hubs and Libraries page​ for more information about opening times.

If you borrow books through Click and Collect and your circumstances change, meaning that you may not be able to return them, please contact us.

Books are being renewed automatically and overdue fines will not be applied.

Customers who borrowed books before the lockdown period, with due dates during that time, do not need to worry about fines as books have been automatically renewed. Where possible, please help us fulfil requests and circulate books by returning your books to your nearest hub or library at your earliest convenience.



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