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Cardiff Council

www.cardiff.gov.uk

Cardiff Gov App

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​ Cardiff Gov app

Our app lets you connect with council services in a quick and convenient way.

Check your bin collections, book a visit to a recycling centre, view your council tax bills, report fly-tipping and much more.

When you use the app, your reports are automatically sent to the right team, so we can resolve issues in the shortest amount of time.

See all the services available on our app. These services are also available on our website.


Recycling and waste services

  • Check your recycling and waste collection dates and set up reminders.
  • Report a missed recycling or waste collection.
  • Arrange a bulky item collection.
  • Book a visit to a recycling centre.
  • Find your nearest stockist or arrange a delivery of bags and caddies.
  • Search our A – Z of recycling for advice on how to get rid of household items.

Council tax services

  • Check your Council Tax account.
  • Sign up for Council Tax e-bills and notifications.
  • Set up or amend a Direct Debit.
  • View your balance.
  • View amount due in your next payment.
  • Make a payment.
  • View your balance.
  • Be notified of any liability orders or court summons.
  • Report a missed payment.

Parking services

  • Find out which resident parking zone applies to you.
  • Report a parking problem.

Report a problem

You can select a location on the map or enter a postcode. To pin a location, use your finger to drag the map until the pin is pointing to right spot, then click next. You can also add up to 3 images and any additional information to help us find the problem. Tell us about a problem with:

  • Street lighting.
  • Fly-tipping.
  • Parking.
  • Litter build-up.
  • Litter bin needs emptying or a damaged litter bin.
  • Leaves on the pavement or road.
  • Dog fouling.
  • Drugs or needles.
  • Glass.
  • Human waste.
  • Dead animal.
  • Graffiti.
  • Potholes on the road or pavement.
  • Sunken surfaces on the road or pavement.
  • Faded road markings.
  • Speed humps and traffic islands.
  • Drainage
  • Utility and manhole covers.
  • Tree root damage.
  • Kerbs and paving
  • Street furniture – such as bollards, cycle stands or benches.
  • Grit bins.
  • Weeds.
 

Send feedback to us

If you come across a technical issue, you can tell us about it through the app. To help us, the app will automatically log anonymous information about your device and operating system. You can tell us where and how the issue happened and provide contact details so we can get back to you.

If you have a suggestion on how we can improve the app, please get in touch with your ideas. We are continually adding new services and making improvements to our app, so your feedback is welcome. Both options are available through the Send feedback heading on the main menu in the app.

You can also send us feedback about the Cardiff Gov app​ through our website.

Personal settings

If you enter your personal details they will be saved to your device and will give you quicker access to all services within the app. You can enter these details:

  • Name
  • Address
  • Postcode
  • email address
  • phone number
  • council tax number

You do not need to provide these details in the settings section to use the app.

App Settings

You can select:

  • To use the app in English or Welsh.
  • If you want to share anonymous data about how you use the app. This will not include your personal details.
  • A light or dark theme depending on your preference.

How we store your data

We are committed to keeping your information and details safe and being compliant with the law. Please see our Privacy Notice for more information www.cardiff.gov.uk/privacy​

Accessibility​

We are continuing to work towards Web Content Accessibility Guidelines version 2.1 AA standard. You can read about this work in our accessibility statement www.cardiff.gov.uk/appaccessibility​


Download the app

To download the App visit the Google Play Store​​​​​​​​​​ or Apple’s App store and search ‘Cardiff Gov’.

If you have downloaded the Cardiff Gov app and would like to give us some feedback, please complete the Cardiff Gov app feedback form​ on our website or through the app itself. 
 
​​​​​​​Download from Apple App Store  Download on Android from Google play store
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