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new cardiff > ENG > Resident > Cardiff Gov App

Cardiff Gov App

app_image.png

Introducing the Cardiff Gov App! 

Join thousands of residents and visitors who have already downloaded the app for a smarter way to connect with council services.

With the ‘Cardiff Gov’ app your reports are automatically routed to the right team, allowing us to resolve them in the least amount of time.

Some key features: 

  • Check your recycling and waste collection dates and set up reminders.
  • Check your Council Tax account. 
  • Sign up for Council Tax e-bills and notifications.
  • Report fly tipping straight from the scene. 

We will be adding new services and functionality regularly in future releases. 

Your data is safe with us


We are committed to keeping your information and details safe and compliant with the law. Please see our Privacy Notice​ for more information.


In this release we have focused on code updates and bug fixes to improve your experience of the app.
 

Roads and pavements

Report a problem with:

  • Potholes on the road or pavement
  • Sunken surfaces
  • Faded road markings
  • Speed humps
  • Traffic islands
  • Drainage
  • Tree root damage
  • Kerbs
  • Paving
  • Utility and manhole covers
  • Street furniture
  • Weeds



Recycling and waste

  • Check your collection dates 
  • Set a number of reminders for your recycling and waste collection 
  • Set reminders for more than one property 
  • Switch reminders on / off 

​Fly-tipping

  • GPS can be used to locate your device for ease of reporting 
  • Select location on the map with pin drop or enter a postcode 
  • Tell us which type of waste has been dumped 
  • Add up to 3 images to support your report 
  • Provide details if you saw the incident and are happy to be a witness 

​Council Tax


  • ​Set up a Direct Debit 
  • Amend an existing Direct Debit 
  • Sign up for e-billing and reminders 
  • View your balance 
  • View amount due in your next payment 
  • View the latest payment you made 
  • View previous payments 
  • Make a payment 
  • Be notified of any liability orders or court summons 
  • Report a missed payment 

Personal settings

  • ​If you enter your personal details they will be saved to your device and will enable quicker access to all services within the app.


App Settings


  • Select English or Welsh​.
  • Select whether you are willing to share anonymous data about how you use the app – this will not include your personal details.​

Recycling and waste

  • Check your collection dates 
  • Set a number of reminders for your recycling and waste collection 
  • Set reminders for more than one property 
  • Switch reminders on / off 

​Fly-tipping

  • GPS can be used to locate your device for ease of reporting 
  • Select location on the map with pin drop or enter a postcode 
  • Tell us which type of waste has been dumped 
  • Add up to 3 images to support your report 
  • Provide details if you saw the incident and are happy to be a witness 

​Council Tax


  • ​Set up a Direct Debit 
  • Amend an existing Direct Debit 
  • Sign up for e-billing and reminders 
  • View your balance 
  • View amount due in your next payment 
  • View the latest payment you made 
  • View previous payments 
  • Make a payment 
  • Be notified of any liability orders or court summons 
  • Report a missed payment 

Personal settings

  • ​If you enter your personal details they will be saved to your device and will enable quicker access to all services within the app.


App Settings


  • Select English or Welsh​.
  • Select whether you are willing to share anonymous data about how you use the app – this will not include your personal details.​

Recycling and waste Services

  • Check your collection dates
  • Set a number of reminders for your recycling and waste collection – specific time and dates (on the day, one day before, 2 days, 3 days, etc and set specific time)
  • Set reminders for more than one property – useful for carers, family members, neighbours, etc.

Fly-tipping

  • GPS can be used to locate your device for ease of reporting
  • Select location on the map with pin drop or enter a postcode
  • Specify which type of waste has been dumped – fridge, bulky items electrical or non-electrical, bagged waste or large scale fly-tipping.
  • Add up to 3 images to support your report
  • Please provide details if you saw the incident and are happy to be a witness

Council Tax 

  • View your balance
  • View amount due in your next payment
  • View the latest payment you made (not if made in last 48 hours) 
  • View details of payments for the previous year and year to date – how much, by which payment method, date
  • Make a payment
  • Be notified of any court summons on your account
  • Report a missed payment

Personal settings

  • Enter your details – name, address, postcode, contact details – email address, phone number – council tax number
  • If you enter your personal details they will be saved to your device and will enable quicker access to all services within the app. 

App Settings

  • ​Select English or Welsh
  • Select whether you are willing to share anonymous data about how you use the app – this will not include your personal details.


To download the App visit the Google Play Store​​​​​​​​​​ or Apple’s App store and search ‘Cardiff Gov’.

If you have downloaded the Cardiff Gov app and would like to give us some feedback, please complete the Cardiff Gov app feedback form​ on our website or through the app itself. 
 
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Cymraeg