Introducing the Cardiff Gov App!
Join thousands of residents and visitors who have already downloaded the app for a smarter way to connect with council services.
With the ‘Cardiff Gov’ app your reports are automatically routed to the right team, allowing us to resolve them in the least amount of time.
Some key features:
- Check your recycling and waste collection dates and set up reminders.
- Check your Council Tax account.
- Sign up for Council Tax e-bills and notifications.
- Report a street cleansing problem such as littering or dog fouling.
- Report fly tipping straight from the scene.
- Report a problem on the road or pavement.
We will be adding new services and functionality regularly in future releases.
Your data is safe with us
We are committed to keeping your information and details safe and compliant with the law. Please see our
Privacy Notice for more information.
In this release we have made improvements to the Recycling centre booking process:
In this release we have been making improvements to the usability of the app:
- Rescheduled recycling and waste collections appear under a new date. We no longer use a 'Rescheduled' banner.
- Cancelled recycling and waste collections are shown clearly and you will not be able to report as missed.
- Our app accepts images in the High Efficiency Image File format.
- In this release we have been making improvements to the usability of the app.
- We have included some information about how your data is managed and confirmed there is no user account associated with the app.
- General bug fixing.
In this release we introduced:
In this release we introduced:
In this release we introduced a parking permit look-up service. Enter your postcode to find out if you can apply for a digital permit or if you still need to use paper permits at your property.
Find out more
about resident parking permits and how to apply for them.
In this release there is an update to recycling centre bookings - bring proof of booking and proof of address when you visit.
Help us prioritise types of drug littering.
Additional accessibility changes and general de-bugging. You can read about these changes in our accessibility statement
www.cardiff.gov.uk/appaccessibility.
In this release we have made more changes to make our app accessible for customers. We are continuing to work towards Web Content Accessibility Guidelines version 2.1 AA standard. You can read about these changes in our accessibility statement
www.cardiff.gov.uk/appaccessibility.
We have also made further updates our maps to make them easier to use for as many customers as possible.
In this release we have made changes to make our app accessible for more customers. We are continuing to work towards Web Content Accessibility Guidelines version 2.1 AA standard. You can read about these changes in our accessibility statement
www.cardiff.gov.uk/appaccessibility.
We have also updated our maps to make them easier to use for as many customers as possible.
In this release you can view the status of your latest recycling and waste collections and report a missed collection from a home in Cardiff.
Check if your street has been collected, is due for collection or has been rescheduled.
The app will also tell you if the crew did not collect your recycling or waste and the reason for this.
In the latest release you will be able to book a visit to a recycling centre from a residential property in Cardiff.
If you need to change your booking you can edit your registration number and the date and time of your visit. You can do this via the app or on our website.
Please remember when you visit a recycling centre your vehicle must be as described at the time of booking and you must include your registration number.
Find out more about
recycling centres and vehicle access to the centres.
In the latest release you will be able to book a bulky item collection from a residential property in Cardiff.
If you need to pay for your collection you can make a secure payment.
Find out more about
bulky item collections including what materials we accept and read our bulky item collection terms and conditions.
In the latest release you can find out where to pick up recycling bags locally or order bags and caddies to be delivered to your property.
Bags and caddies available to order will depend on the collection services at your property.
Find out more about recycling and waste collections in Cardiff.
We have introduced a brand new design including:
- light or dark theme option,
- better navigation based on user top tasks,
- easier to access services, and
- improved usability.
Search our A – Z of recycling for advice on how to get rid of household items.
We have also made some general fixes and updates to improve performance.Street cleansing
Select a location on the map with pin drop or enter a postcode
Report a problem with:
- Litter build-up
- Leaves on the pavement
- Leaves on the road
- Litter bin needs emptying
- Damaged litter bin
- Dog fouling
- Drugs or needles
- Glass
- Human waste
- Dead animal
Add up to 3 images
Option to provide details if you are happy to be contacted about the incident.
Roads and pavements
Report a problem with:
-
Potholes on the road or pavement
- Sunken surfaces
- Faded road markings
- Speed humps
- Traffic islands
- Drainage
- Tree root damage
- Kerbs
- Paving
- Utility and manhole covers
- Street furniture
- Weeds
Recycling and waste
- Check your collection dates
- Set a number of reminders for your recycling and waste collection
- Set reminders for more than one property
- Switch reminders on / off
Fly-tipping
- GPS can be used to locate your device for ease of reporting
- Select location on the map with pin drop or enter a postcode
- Tell us which type of waste has been dumped
- Add up to 3 images to support your report
- Provide details if you saw the incident and are happy to be a witness
Council Tax
- Set up a Direct Debit
- Amend an existing Direct Debit
- Sign up for e-billing and reminders
- View your balance
- View amount due in your next payment
- View the latest payment you made
- View previous payments
- Make a payment
- Be notified of any liability orders or court summons
- Report a missed payment
Personal settings
- If you enter your personal details they will be saved to your device and will enable quicker access to all services within the app.
App Settings
- Select English or Welsh.
- Select whether you are willing to share anonymous data about how you use the app – this will not include your personal details.
In this release we have focused on code updates and bug fixes to improve your experience of the app.
Roads and pavements
Report a problem with:
-
Potholes on the road or pavement
- Sunken surfaces
- Faded road markings
- Speed humps
- Traffic islands
- Drainage
- Tree root damage
- Kerbs
- Paving
- Utility and manhole covers
- Street furniture
- Weeds
Recycling and waste
- Check your collection dates
- Set a number of reminders for your recycling and waste collection
- Set reminders for more than one property
- Switch reminders on / off
Fly-tipping
- GPS can be used to locate your device for ease of reporting
- Select location on the map with pin drop or enter a postcode
- Tell us which type of waste has been dumped
- Add up to 3 images to support your report
- Provide details if you saw the incident and are happy to be a witness
Council Tax
- Set up a Direct Debit
- Amend an existing Direct Debit
- Sign up for e-billing and reminders
- View your balance
- View amount due in your next payment
- View the latest payment you made
- View previous payments
- Make a payment
- Be notified of any liability orders or court summons
- Report a missed payment
Personal settings
- If you enter your personal details they will be saved to your device and will enable quicker access to all services within the app.
App Settings
- Select English or Welsh.
- Select whether you are willing to share anonymous data about how you use the app – this will not include your personal details.
Recycling and waste
- Check your collection dates
- Set a number of reminders for your recycling and waste collection
- Set reminders for more than one property
- Switch reminders on / off
Fly-tipping
- GPS can be used to locate your device for ease of reporting
- Select location on the map with pin drop or enter a postcode
- Tell us which type of waste has been dumped
- Add up to 3 images to support your report
- Provide details if you saw the incident and are happy to be a witness
Council Tax
- Set up a Direct Debit
- Amend an existing Direct Debit
- Sign up for e-billing and reminders
- View your balance
- View amount due in your next payment
- View the latest payment you made
- View previous payments
- Make a payment
- Be notified of any liability orders or court summons
- Report a missed payment
Personal settings
- If you enter your personal details they will be saved to your device and will enable quicker access to all services within the app.
App Settings
- Select English or Welsh.
- Select whether you are willing to share anonymous data about how you use the app – this will not include your personal details.
Recycling and waste Services
- Check your collection dates
- Set a number of reminders for your recycling and waste collection – specific time and dates (on the day, one day before, 2 days, 3 days, etc and set specific time)
- Set reminders for more than one property – useful for carers, family members, neighbours, etc.
Fly-tipping
- GPS can be used to locate your device for ease of reporting
- Select location on the map with pin drop or enter a postcode
- Specify which type of waste has been dumped – fridge, bulky items electrical or non-electrical, bagged waste or large scale fly-tipping.
- Add up to 3 images to support your report
- Please provide details if you saw the incident and are happy to be a witness
Council Tax
- View your balance
- View amount due in your next payment
- View the latest payment you made (not if made in last 48 hours)
- View details of payments for the previous year and year to date – how much, by which payment method, date
- Make a payment
- Be notified of any court summons on your account
- Report a missed payment
Personal settings
- Enter your details – name, address, postcode, contact details – email address, phone number – council tax number
- If you enter your personal details they will be saved to your device and will enable quicker access to all services within the app.
App Settings
- Select English or Welsh
- Select whether you are willing to share anonymous data about how you use the app – this will not include your personal details.
Download the app
To download the App visit the Google Play Store or Apple’s App store and search ‘Cardiff Gov’.
If you have downloaded the Cardiff Gov app and would like to give us some feedback, please complete the
Cardiff Gov app feedback form on our website or through the app itself.
