If you are getting help or support or are in any way involved with Cardiff’s Social Care services (either Children’s or Adults) and you have something to tell us then we’d like to hear from you.


Social Services Complaint Policy (55kb PDF)Link opens in a new window

 
How to be heard - Social Care Complaints Factsheet (24kb PDF)​​Link opens in a new window


Online complaint and comment form

 

If you would prefer to talk to someone

 

We know it’s often easier to talk to someone. If you would like to speak to our complaints officers please use the details below:

 

Adult Services Complaints Officer
029 2087 3891
Mon - Fri       8.30am – 5pm

 

Children’s Services Complaints Officer
029 2087 3663​
Mon - Fri       8.30am – 5pm


If you’d rather not talk to us directly

 

If you want independent advice here are some organisations who could help you.

 

Cardiff Advocacy Team
029 2066 8956
Young people's text: 07967 628846

 

Voices from Care​​​​​​​​​​​​​​​​​​Link opens in a new window
029 2039 8214

 

Children's Commissioner​​​​​​​​​​Link opens in a new window  
Freephone: 0808 801 1000
Free text: 80800 (start your message with COM)

 

Older People's Commissioner for Wales​​​​​​​​​​​​​​Link opens in a new window
08442 640670 / 029 2044 5030

 

Childline​​​​​​​​​​​​Link opens in a new window
0800 11 11

 

Carers’ Centre (Cardiff and the Vale)​​​​​​​​​​​​​​​​​​Link opens in a new window
029 2022 1439

 

Age Concern, Cardiff and the Vale​​​​​​​Link opens in a new window
029 2068 3683
 

Parents Federation​​​​​​​Link opens in a new window (for people with a learning disability and their families)
029 2048 3320

 

Cardiff Patients Council (mental health)
029 2033 6373

 

Advocacy Matters (Wales)​​​​​​​​​​​​​Link opens in a new window (learning disabilities)
029 2023 3733


Online complaint and comment form


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