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Cardiff Council

www.cardiff.gov.uk

Make a complaint or comment about Social Services

​​​​​​​If you are getting help or support or are in any way involved with Cardiff’s Social Care services (either Children’s or Adults) and you have something to tell us then we’d like to hear from you.

Find out how to submit a compliment or complaint for Adult Services​

Social Services Complaint Policy (140kb PDF) 

How to be heard - Social Care Complaints Factsheet (314kb PDF)​​​

Online complaint and comment form for Children's Services. 

If you would prefer to talk to someone

 

We know it’s often easier to talk to someone. If you would like to speak to our complaints officers please use the details below:

 

Social Services Complaints Officer (Children's Services)
029 2087 3663​
Monday to Friday, 8:30am to 5pm


If you’d rather not talk to us directly

 

If you want independent advice here are some organisations who could help you.

 

Cardiff Advocacy Team
029 2066 8956
Young people's text: 07967 628846

 

Voices from Care​​​​​​​​​​​​​​​​​​
029 2039 8214

 

Children's Commissioner​​​​​​​​​​
Freephone: 0808 801 1000
Free text: 80800 (start your message with COM)

 

Older People's Commissioner for Wales​​​​​​​​​​​​​​
08442 640670 or 029 2044 5030

 

Childline​​​​​​​​​​​​
0800 11 11

 

Carers’ Centre (Cardiff and the Vale)​​​​​​​​​​​​​​​​​​
029 2022 1439

 

Age Concern, Cardiff and the Vale​​​​​​​
029 2068 3683
 

Parents Federation​​​​​​​ (for people with a learning disability and their families)
029 2048 3320

 

Cardiff Patients Council (mental health)
029 2033 6373

 

Advocacy Matters (Wales)​​​​​​​​​​​​​ (learning disabilities)
029 2023 3733


Online complaint and comment form for Children's Services​

Make a complaint

© 2022 Cardiff Council