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Cardiff Council

www.cardiff.gov.uk

Terms and Conditions

​​Please ensure you read the terms and conditions in full as you will be asked to agree to them at the end of the registration process.

  1. Cardiff County and the Vale of Glamorgan Music Service aim to deliver 35 lessons/Ensemble sessions throughout the academic year as explained in the Information Pack For Parents. However, if your child starts in Spring Term/Summer Term, the number of lessons/Ensemble sessions will be adjusted accordingly. We do not deliver a set amount of lessons/sessions per term as School terms vary in length and this will affect the number of lessons/sessions delivered in any one term. The charges are for the term and not the number of lessons/sessions received. 

    Please not​e: When registering for lessons/Ensemble sessions you are committing for the full term.



  2. Terminating Lessons/Ensemble sessions - In order to withdraw your child from lessons/sessions you must provide notice in writing to the music service either via email or letter. Your child/children do not have to continue with lessons/sessions for the duration of the term, however the full terms fees will remain payable. Notification to be sent to:
    Cardiff County and the Vale of Glamorgan Music Service,
    Room 422,
    County Hall,
    Cardiff
    CF10 4UW

    or email ccvgmusicservice@cardiff.gov.uk to withdraw.

    Notice given verbally or in writing to the teacher/Ensemble lead/School will not be regarded as notice.

  3. Changes to lessons/Ensembles – If you wish to change your child’s lesson type e.g. Group to Paired etc. or Ensemble session please inform the Music Service office immediately in writing via email or letter. We will contact the teacher/Ensemble leader to see if this can be accommodated, but whether or not any change request is granted is within Cardiff County and the Vale of Glamorgan Music Services absolute discretion. Please note lesson/Ensemble types cannot be changed partway through the term; we require prior written notice for changes to take place the following term. If your child wishes to change instrument the same applies.

  4. Invoices will be raised termly. You will receive an email notifying you when your invoice is due for payment.  Payment is required within 28 days of notification. Failure to pay within this timescale will result in your child/children not being included in further lessons/Ensemble sessions until payment is received, however the full terms fees will still be payable.  If payment is not received when due, the Music Service’s responsibility to provide lessons/Ensemble sessions will cease and the Council’s Debt Recovery Service will pursue the recovery of amounts outstanding – which could lead to legal action.

  5. (a) Subject to (b) below, if any scheduled lessons are missed due to teacher absence, or because of events, circumstances or causes beyond Cardiff County and the Vale of Glamorgan Music Service’s control, reasonable efforts will be made to reschedule missed lessons at a later date.  However, Cardiff County and the Vale of Glamorgan Music Service reserves the right to refund fees for missed lessons as an alternative.

    (b) Any lessons/sessions missed due to the pupil’s absence (for whatever reason - e.g. (without limitation) school trip, sports day, sickness, etc.) will not be rescheduled and no fees will be refunded.

  6. Pupils are expected to practice as advised by their teacher and to turn up to lessons/sessions on time with their instruments and relevant books.  Any pupil who repeatedly fails to turn up on time and with their instruments and books; or who is disruptive or un-cooperative may be excluded from future lessons.  Pupils who are expelled, suspended or excluded from school will not be allowed to attend lessons for the duration of their expulsion, suspension or exclusion.  In any of these circumstances, the full terms fees will remain payable; lessons will not be rescheduled and no refunds will be given.

  7. Pupils are expected to practice as advised by their teacher and to turn up to lessons/sessions on time with their instruments and relevant books.  Any pupil who repeatedly fails to turn up on time and with their instruments and books; or who is disruptive or un-cooperative may be excluded from future lessons.  Pupils who are expelled, suspended or excluded from school will not be allowed to attend lessons for the duration of their expulsion, suspension or exclusion.  In any of these circumstances, the full terms fees will remain payable; lessons will not be rescheduled and no refunds will be given.​

  8. These terms and conditions may be varied from time to time by Cardiff County and the Vale of Glamorgan Music Services acting reasonably and in good faith.  Notice of any variations will be sent to you by e-mail.  By completing the online registration process you confirm your agreement to all the terms and conditions (including all subsequent variations to them) and acknowledge that this creates a legally binding contract which continues unless you give written notice to withdraw your child/children from lessons/Ensemble sessions.  Should your child/children move schools and wish to continue with lessons, you agree to inform Cardiff County & Vale of Glamorgan Music Service in writing.​ 

Register online​​​​​​​​​​