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Cardiff Council

Are you concerned about a child’s attendance

If you believe that a child may be missing school, the Education Welfare Service needs to know straight away.


You need to contact us straight away if you:


  • have noticed a child who does not appear to be attending school regularly
  • believe that a child is not receiving any education
  • have any concerns about children who have gone missing from your area or neighbourhood.


You do not need to give your personal details but if you do all information will be treated with the utmost confidentiality.


Report a concern about a child’s attendance.

Report it

Education Welfare Service
Room 422
County Hall
Atlantic Wharf 
CF10 4UW

029 2087 3619


What will happen when I report a concern?

By reporting your concern to us you are ensuring the safety and well-being of some of the most vulnerable youngsters within our community. When we receive your report we will try to trace the child through various databases and liaise with other agencies and professionals.


If we are satisfied that the child is registered at a school or receiving a suitable education we will take no further action. If no information is held about the child, the Education Welfare Service will make contact with the family and children to make sure they are safe and to discuss their proposals for their child's education. If necessary we will also provide support to help the child get back into school.


© 2022 Cardiff Council