My recycling or waste wasn't collected this week

Your collection day will be the same each week, but the time of the collection may vary. On some streets one side may be collected at a different time of the day to the other.

Before you report a missed collection or a problem with your recycling and waste services, please use the following checklist:

• Were your bins, bags or sacks out by 6am on your collection day?
  
  
• Is it later than 10pm on your collection day?
  Collections take place up until 10pm and one side of a street may be collected at a different time to another.
  
  

• Did you put your garden waste or general waste out on the correct week?
  Remember garden and general waste are collected on alternate weeks.
  Garden waste is collected once a month in the winter.

• Did you present your recycling and waste correctly for collection?
  

• ​Is it a Bank Holiday?
  

• Have our crews left a sticker on your bags, bins or sacks to say they contain incorrect items?
  Find out the date of your next collection.