Missed collection

Your collection day will be the same each week, but the time of the collection may vary. On some streets one side may be collected at a different time of the day to the other.

Please note: Missed collections must be reported within two working days.

Before you report a missed collection or a problem with your recycling and waste services, please use the following checklist:

• Were your bins, bags or sacks out by 6am on your collection day?
• Is it later than 10pm on your collection day? Collections take place up until 10pm and one side of a street may be collected at a different time to another.
• Did you put your garden waste or general waste out on the correct week? Remember garden and general waste are collected on alternate weeks. Garden waste is collected once a month in the winter.
• Did you present your recycling and waste correctly for collection? See how to present your recycling and waste for collection​.
• Is it a Bank Holiday? See changes to collection days if it is a Bank Holiday.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​
• Have our crews left a sticker on your bags, bins or sacks to say they contain incorrect items? Find out the date of your next collection​.​​​

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