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Cardiff Council

Help putting out bags and bins

​If you need help putting your recycling and waste bags, bins or food caddy out to be collected, you can apply for a recorded collection. 

To apply for a recorded collection service please ring C2C on 029 2087 2087 where your details will be taken. 

An officer will contact you to discuss your options. They will need to come to your property to make sure collections will be safe for our crews. You may also be asked whether moving to a bag collection service would help you to place your recycling and waste onto the pavement for collection. 

Our crews are unable to enter your internal property boundary to collect your waste, and we are unable to offer recorded collections for residents using communal bins. 

If you are approved for the service, it will begin straight away. The service is reviewed every 2 years, you will receive a letter after 2 years asking if the service is still required. If you do not respond, you will be removed from the service but can ask for a new assessment at any time. ​​

Missed collections 

If you are registered for a recorded collection (assisted lift) and we miss your bins, please let us know within 48 hours. ​

You can report a missed collection online.

​​Find out how we manage missed collections​.​

Bag deliveries

If you are registered for a recorded collection, we will deliver food waste bags to you every 3 months. 

If you are on the separated recycling scheme, you can order replacement sacks online​

If you use green recycling bags, we will deliver them every 3 months.

© 2022 Cardiff Council