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Cardiff Council

www.cardiff.gov.uk

How to Pay your Penalty Charge Notice

Any payments or appeals for parking penalty notices made through the post may not be actioned for some time due to the current restrictions in place for non-essential travel. This will mean that any cheques or PO’s sent through the post will not be cashed until the restrictions are lifted. Customers should ensure that they have sufficient funds in their accounts to ensure that they payment can clear and also ensure that they will not be overdrawn as a result.

Where possible please make any payments or appeals using the online system​​​​​​​​​​​​​​​External link opens in a new window​​ or online payment portal​​​​​​​​​​​​​​​​​​​​​External link opens in a new window, these are being monitored and processed. Any postal applications may not be processed until restrictions are lifted.

The quickest and most convenient way may be to pay your Penalty Charge Notice (PCN) using your debit or credit card online using our secure online payment system.


What you need to pay online

  • The Penalty Charge Notice number. This starts with QC.
  • Your vehicle registration number


Please do not pay if you intend to appeal. The penalty amount will not increase while your appeal is reviewed.

Other ways to pay

  • By telephone: Credit / debit card payments only. Automated payment line 029 2037 5510​ (7 days a week). 
  • By post to: Parking Services, PO Box 47, Cardiff, CF11 1QB

 

Cheques/Postal Orders should be made payable to “Cardiff Council” and marked on the reverse with the relevant PCN number. Post-dated cheques will not be accepted.


Failure to pay the correct postal charges may result in the non-delivery of your mail and this may affect your payment or correspondence being received by the Council within the necessary timescale. Allow 2 working days for 1st class and 5 days for 2nd Class.


Cash payments are not accepted. If you send cash by post the City of Cardiff Council accepts no liability in the event of its loss.


What happens to any income raised through enforcement?

 
Any monies raised through enforcement can only be used for the purposes of highway and road improvement, environmental improvement or for the improvement of public passenger transport services.
 


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