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Cardiff Council

Housing online

​This is our online site for housing tenants and housing applicants where you can:

  • Fill in a housing application form
  • Update your email and contact details

Cardiff Council tenants can also: 

  • Check your account balances, including rent, former tenant and rechargeable repair accounts​​
  • Check your transactions
  • Check your statement
  • View your payment schedule
  • Make a payment by debit or credit card

ou can do this by logging in using the Login to Housing Online button

How to register

Registering is easy, all you have to do is click on the 'Login to Housing Online' button and follow the simple instructions.

If you are a current Cardiff Council tenant, have a former Cardiff Council tenant account, a Cardiff Council rechargeable repair account or have previously applied for Housing please register by selecting the 'Existing applicants and tenants - Sign Up' button.

You will need:

  • Your person reference number - this should be available on any recent correspondence in relation to the account and is a 6 digit number 
  • An active email address

If you do not know your person reference number 

For tenants of Cadwyn, Cardiff Community Housing Association, Hafod, Linc Cymru, Newydd, Wales and West, United Welsh and Taff Housing Association, you will need to contact your Housing Association directly to ask them for your person reference number. 

For Cardiff Council tenants or if you are known to the Housing Department, please email ​ providing your full name and address and we will forward your person reference number to you by post.

© 2022 Cardiff Council