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new cardiff > ENG > Resident > Housing > Tenants Support Scheme

Tenants Support Scheme

We run a tenant support scheme to help vulnerable people across all tenancies with a number of issues, such as: 


  • budgeting;
  • tenancy issues, e.g. rent arrears, neighbour nuisance and anti-social behaviour;
  • advocacy;
  • managing money;
  • debt advice;
  • access to training and employment;
  • developing independent living skills.

This scheme, funded by the Welsh Government, makes it possible for a number of agencies to work together to give individuals the right type of support for their needs.


The support agencies working under the scheme are:



There are also specialist support services for:


Young people 

People suffering domestic abuse 


Are you eligible?


You may be eligible to receive support under the scheme if you meet some or all of the following criteria and have tenancy related support needs:


  • people experiencing domestic abuse

  • people with learning difficulties
  • people with mental health difficulties
  • people suffering from alcohol dependency
  • people suffering from drug / substance misuse issues
  • refugees
  • people with a physical disability who need support
  • young and vulnerable people who need support 
  • ex-offenders
  • homeless or potentially homeless people who need support
  • people with a chronic illness
  • vulnerable single parents who need support
  • older people
  • frail people
  • care leavers
  • ex-armed forces
  • people with HIV / AIDS
  • people with autistic spectrum disorders including Aspergers
  • sensory impairments
  • migrant workers
  • Gypsies and Travellers
  • vulnerable two-parent families
  • black or minority ethnic people.


    To get help from this scheme you need to be referred by your housing officer, GP, social worker or a professional from another statutory or voluntary agency.


    If you need more information, please contact us.


    The Tenant Support Team

    PO Box 349
    CF11 0BA


    Tel: (029) 2053 7342
    Fax: (029) 2053 7386