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Homeless now

If you are homeless, sleeping rough, relying on friends for a bed for the night or likely to become homeless in the near future we will work with you to help you find somewhere to live.   

Homeless Outreach Service

We provide advice, support and assistance to rough sleepers and other vulnerable people in Cardiff. The team aims to do this through effective outreach, appropriate referrals and support. 
The team works in partnership with a variety of statutory / non-statutory, charitable and voluntary sector agencies providing frontline services covering issues such as emergency accommodation, Health and substance misuse.
We welcome all contact, If you are sleeping rough or know of someone who is, please contact us giving details of location, numbers, date and time.

Please contact us as soon as possible by phoning or visiting:


The Housing Options Service
Housing Options Centre
Hansen Street

029 2057 0750

Out of hours: 029 2087 3141


Opening hours

Monday 9am - 4.30pm

Tuesday 9am - 4.30pm

Wednesday 9am - 4.30pm

Thursday 11am - 4.30pm

Friday 9am - 4pm


We will need to talk to you about your situation to find out how you became homeless or why you are likely to lose your home. Wherever possible we will try to prevent you from losing your current home if you have one. We will also give you information about the housing options available to you. 


We may need you to provide some information so that we can assess your situation. This will include proof of your identity and details of your income. Please provide the original documents we ask you for as quickly as possible. 


Intentionality - What does this mean?

Please remember that in considering your case, the Council will also assess whether you have in any way contributed to your circumstances – this is called ‘intentionality’. Each case is considered carefully to decide whether the loss of accommodation was deliberate or through no fault of your own.  ‘Intentionality’ will be considered for all households except 16/17 year olds who cannot be held responsible for the loss of any previous accommodation.
The Council is permitted to do this under the ‘Homelessness (Intentionality) (Specified Categories) (Wales) Regulations 2015’.



029 20570715