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new cardiff > ENG > Resident > EU Settlement Scheme > Help to complete an EU Settlement Scheme application

I need help with my application. What support is available in Cardiff?

This information hub provides independent guidance to EU citizens and citizens from Norway, Iceland, Liechtenstein and Switzerland and their families who live in Cardiff.

The aim is to help you prepare for your Pre-Settled/Settled Status application. If you require more information than what is detailed within the information hub, you will be able to search our list of support services for access to reliable, accredited and trusted sources of further support and information.​
This information does not amount to legal advice and should not be relied on exclusively.

Upcoming events

EU/EEA/Swiss Citizens and their family can access free application support and advice at:

  • ​East Moors Youth Centre (CF24 2AD) – Friday 17 January 12pm. – 4pm. 
  • YMCA Cardiff, The Walk (CF24 3AG) – Friday 17 January 5.30pm. – 7pm. 
  • Llanishen Hub (CF14 5LS) – Wednesday 29 January 6pm. – 7.30pm.
  • Ely and Caerau Hub (CF5 5BQ) – Tuesday 4 February 6p.m. – 7.30pm​

Common questions about the EU Settlement Scheme and its application process will be answered during the session. You will be able to speak with local organisations and find out how to access specific advice and support in Cardiff.​

We support people verifying their identity through the “EU Exit: ID Document check” app and completing their application online. ​

You can get digital support to use the EU Settlement Scheme online application form if you are in the UK and do not have the appropriate access, skills or confidence to complete the form.

Face to face advice is available at a number of venues in Cardiff​.

​​Locations ​Session Times
​Central Library Hub,
The Hayes,
CF10 1FL
​Monday: 9.30am - 6pm
​Ely / Caerau Hub,
Cowbridge Road,
​Wednesday: 9.30am - 5pm

You will need to make an appointment in advance to access this service.

To make an appointment, please contact We Are Digital:

03333 445 675


Text the word “VISA” to 07537 416 944

Monday to Friday 9am to 5pm​
Please be aware there is a fee to use this service.​

An identity document scanning service will now be available in Cardiff City Hall (Cathays Park, Gorsedd Gardens Road, Cardiff CF10 3ND). 

You can make an appointment to have your ID document scanned and verified for you if you cannot use the EU Exit: ID Document Check app. The purpose of the scan is to confirm your identity so that you’ll be able to make an application to the EU Settlement Scheme.

You must not start your application for settled status before you attend your appointment.

How to access 

The service can be accessed on an appointment basis only by ringing 029 2087 1680 or emailing There will be a charge of £14 per person. The service will be offered by appointment, Monday – Wednesday 8.30 a.m. – 12 p.m.

What to bring to your appointment

  • your biometric passport from an EU country, Iceland, Liechtenstein, Norway or Switzerland 
  • a mobile phone that can receive text messages or a device that can receive email

This service does not accept national identity cards. Only the ID documents listed above can be checked.

Additional information

Please be aware that it is only possible to scan your documents through this service – you will not be able to get any help or advice with the rest of your application.

If you have questions about any other part of your application please contact the organisations listed here on the EU Settlement Scheme Information Hub.
  • Cardiff residents can access the generalist advice service by attending any Citizens Advice Cardiff .​
  • National telephone number: 0300 3309 059.
  • Where applicable, specialist advice appointments are made once assessed at our drop-in or via phone.

Under this project Citizens Advice Cardiff and Vale deliver:

A general advice service where EU Citizens can access:

  • Appropriate advice and assistance to help them to understand, determine, and apply for their right to settled status. 
  • Information and advice services, up to and including Generalist Advice with casework, which is required to enable them to better understand their rights, particularly those related to employment exploitation or discrimination. 

And a service where EU, EEA and UK citizens can access:

  • Specialist Advice, including tribunal and / or Court representation services when appropriate, which will be required to enable an EU, EEA and UK Citizens to resolve any exploitation and / or discrimination issue related to employment.

    The EU Citizens Rights Project is funded by Welsh Government. 

The Travelling Ahead project at TGP Cymru offers advice, advocacy and support to Gypsy, Roma and Traveller communities across Wales.

In order to support and advise EU/EEA citizens to remain in the UK after Brexit, we provide free group information sessions on the EU Settlement Scheme and free one-to-one application advice and support clinics for the scheme in home languages. The project is Wales-wide and works on a mobile basis, bringing the service into the community.

Telephone: Freephone 0808 802 0025
Website:​​​​External link opens in a new window
Newport Mind is providing a free service to EU, EEA or Swiss citizens across Wales to support them to apply for settled or pre-settled status in the UK. Our mission is to raise awareness about the EU Settlement Scheme and support as many vulnerable people to complete an application. This includes victims of domestic violence, people who are experiencing a period of poor wellbeing and people aged 50 or above. We will offer step by step support through the application process and can provide access to language support, computers or android phones if required.

We have project workers based across Wales. If you would like to make an appointment to discuss making an application for settled or pre-settled status please contact the project worker directly.

Monday - Friday 9:00am - 5.00pm

Tel: 07918 619238

The Settled website​​​​​​​​​External link opens in a new window  offers interactive support and guidance, and can direct EU citizens to bespoke information. Settled can also be contacted on​.

Settled works to guide, inform and assist vulnerable and hard to reach EU citizens, to help them keep their right to live and work in the UK when the UK leaves the European Union.

Settled will deliver advice sessions through a professionally coordinated network of volunteers, or Settled Status Angels. These will be trained to deliver basic advice and are OISC EUSS Level 1 accredited. More complex cases will be referred for support and advice to Here for Good.

  Settled works with Here for Good who can provide specialist immigration advice via their advice line- 020 7014 2155. The advice line will be open on Mondays (09:30-11:30), Wednesdays (11:30-13:30) and Fridays (13:30-15:30).
A telephone advice line which provides legal advice and assistance to women who are vulnerable due to Violence Against Women and Girls (VAWG) to enable them to apply to the EU Settlement Scheme.

This telephone advice line is staffed by women immigration solicitors or barristers who are qualified to give advice up to OISC Level 3.

We can advise on applying to the EU Settlement Scheme including helping you to understand:

  • What the EU Settlement Scheme is 
  • What criteria you need to meet 
  • How to make an application 
  • What documents you will need to apply 
  • What type of status you are eligible for

Phone: 020 7118 0267
Visit the
Rights of Women website​​​​External link opens in a new window ​​.
This organisation works with deaf people, particularly those deaf from birth or an early age who use sign language to communicate. A webpage and appointment service is now live for deaf EEA and Swiss citizens and their family members to access support to apply to the Scheme. There are also videos explaining the Scheme in British and International Sign Language. 

Applicants can also access the advice services: 


Newfields Law is a law firm based in the centre of Cardiff which specialises in immigration advisory services. 

It provides an advisory service to EU citizens and their (EU or non-EU) family members who are based in Wales and wish to submit applications to the EU Settlement Scheme.

As a law firm regulated by the Solicitors’ Regulation Authority, Newfields Law advise in respect of all application types, ranging from those which are simple and straightforward to the more complex and non-standard, including challenging Home Office decisions. Newfields Law also works alongside other key organisations, in particular those working with vulnerable groups, to provide support and advice beyond OISC level 1.

In addition to one-to-one advice services delivered in person, phone, or electronically, it will deliver a public awareness campaign throughout Wales which will promote the EU Settlement Scheme and the support services available to EU nationals residing in Wales.


Website:​​​​​​​​​​​External link opens in a new window

Telephone: 029 2169 0049

If you have any queries regarding securing your immigration status within the UK, consult an Office of the Immigration Services Commissioner (OISC)-regulated immigration adviser. Be sure to check if the adviser charges a fee for their service.
You can get help with your application on the phone or online. The phone number is different if you’re from a local council or another organisation helping others to apply.​

If you are inside the UK

0300 123 7379
Monday to Friday (excluding bank holidays), 8am to 8pm
Saturday and Sunday, 9:30am to 4:30pm


If you are outside the UK

+44 (0)203 080 0010
Monday to Friday (excluding bank holidays), 8am to 8pm
Saturday and Sunday, 9:30am to 4:30pm  

If you are from an organisation helping others to apply

Telephone: 0300 790 0566 
Monday to Friday (excluding bank holidays), 8am to 8pm 
Saturday and Sunday, 9:30am to 4:30pm