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new cardiff > ENG > Resident > EU Settlement Scheme > Help to complete an EU Settlement Scheme application

I need help with my application. What support is available in Cardiff?

This information hub provides independent guidance to EU citizens and citizens from Norway, Iceland, Liechtenstein and Switzerland and their families who live in Cardiff.

The aim is to help you prepare for your Pre-Settled/Settled Status application. If you require more information than what is detailed within the information hub, you will be able to search our list of support services for access to reliable, accredited and trusted sources of further support and information.​
This information does not amount to legal advice and should not be relied on exclusively.

Upcoming events

 ​EU/EEA/Swiss Citizens and their family can access free application support and advice at:

Further events to be announced.

Common questions about the EU Settlement Scheme and its application process will be answered during the session. You will be able to speak with local organisations and find out how to access specific advice and support in Cardiff.​


Free service to support people verifying their identity through the “EU Exit: ID Document check” app and completing their application online. 

You can get digital support to use the EU Settlement Scheme online application form if you are in the UK and do not have the appropriate access, skills or confidence to complete the form. 

During the COVID-19 outbreak:
We are still able to take We Are Digital appointments in Central Library. You will only be able to enter the building if you have an appointment.

To make an appointment, please contact We Are Digital:
03333 445 675

Text the word “VISA” to 07537 416 944
​Monday to Friday 9am to 5pm​

​​Locations ​Session Times
​Central Library Hub,
The Hayes,
CF10 1FL
​Monday: 9.30am - 6pm
This service is not currently operating due to the COVID-19 outbreak.

Please be aware there is a fee to use this service.​

​An identity document scanning service will now be available in Cardiff City Hall (Cathays Park, Gorsedd Gardens Road, Cardiff CF10 3ND). 

You can make an appointment to have your ID document scanned and verified for you if you cannot use the EU Exit: ID Document Check app​​Link opens in a new window ​. The purpose of the scan is to confirm your identity so that you’ll be able to make an application to the EU Settlement Scheme.

You must not start your application for settled status before you attend your appointment.

How to access 

The service can be accessed on an appointment basis only by ringing 029 2087 1680 or emailing There will be a charge of £14 per person. The service will be offered by appointment, Monday – Wednesday 8.30 a.m. – 12 p.m.

What to bring to your appointment

  • your biometric passport from an EU country, Iceland, Liechtenstein, Norway or Switzerland 
  • a mobile phone that can receive text messages or a device that can receive email

This service does not accept national identity cards. Only the ID documents listed above can be checked.

Additional information

Please be aware that it is only possible to scan your documents through this service – you will not be able to get any help or advice with the rest of your application.

If you have questions about any other part of your application please contact the organisations listed here on the EU Settlement Scheme Information Hub.
This service supports EU, EEA and Swiss citizens with settled, pre settled status applications and also offers access to wider advice services, including specialist advice.

You can contact us if you need help with:
  • Settled status applications
  • Pre-settled status applications
  • Problems at work, including discrimination and exploitation 

During the Coronavirus outbreak:

  • Clients can contact us via 03003309059 where they leave a voicemail message and one of our team will contact them back.
  • We will advise clients over the telephone and answer questions.
  • We can talk through and support applications over the phone who are applying online.  The client will need access to a computer for us to try and assist them through the process.​
  • There is a weekly webinar​​Link opens in a new window  that clients can sign up to. The webinar uses visual aids to assist with language barriers. The webinar is an information giving and Q&A session with the option to then receive follow up support with an advisor.​

More information about the EU Citizens Rights Service​Link opens in a new window  is available on the citizens advice website.
The Travelling Ahead project at TGP Cymru offers advice, advocacy and support to Gypsy, Roma and Traveller communities across Wales.

In order to support and advise EU/EEA citizens to stay in the UK after Brexit, we provide free one-to-one application advice for the scheme in home languages. 

During the Coronavirus outbreak​:
Our service is still open and functioning on the phone.
In relation to the EUSS, we are still available for support, whether this is reassurance or following-up on status received. We are also available for support in other areas that people may need advice on related to Coronavirus guidelines, Government support and protections.

Our Freephone number can be called at any time, we will respond to enquiries as quickly as possible.

Telephone: Freephone 0808 802 0025

Newport Mind is providing a free service to EU, EEA or Swiss citizens across Wales to support them to apply for settled or pre-settled status in the UK.

Due to the COVID19 virus all project workers and staff are working from home, and will not be making any appointments in the community. We We will still be providing support via telephone and email​. 

All Home Office EU Settlement Scheme drop in's are also cancelled as well as local drop in's. Once we have a clear idea of when these will be rescheduled we will be sure to let you know.​

Contact information is available on the Newport Mind website​​​Link opens in a new window
Newfields Law is a law firm based in the centre of Cardiff which specialises in immigration advisory services. 

It provides an advisory service to EU citizens and their (EU or non-EU) family members who are based in Wales and wish to submit applications to the EU Settlement Scheme.

As a law firm regulated by the Solicitors’ Regulation Authority, Newfields Law advise in respect of all application types, ranging from those which are simple and straightforward to the more complex and non-standard, including challenging Home Office decisions. Newfields Law also works alongside other key organisations, in particular those working with vulnerable groups, to provide support and advice beyond OISC level 1.

During the COVID-19 outbreak:
Newfields Law has stopped meeting clients face to face and we have no scheduled information sessions in the coming weeks as a result of Covid-19.We are available to contact by phone and email and you will find a number of self-help resources on our webpage to help you make your application. 

Website:​​​​​​​​​​​External link opens in a new window
Telephone: 029 2169 0049

We are working on some remote advice delivery, this may take a while to set up and might not suit all clients but in any case we can still be reached on details above.​
If you have any queries regarding securing your immigration status within the UK, consult an Office of the Immigration Services Commissioner (OISC)-regulated immigration adviser. Be sure to check if the adviser charges a fee for their service.
​During the COVID-19 outbreak:
If you have questions regarding the EU Settlement Scheme or you would like to receive some help with the (pre-) settled status application please contact Settled via our webpage​​Link opens in a new window  or email:​

If you prefer to speak over the phone you can give your name, contact details, a brief outline of the nature of your query and your preferred language for communication and we will call you back within 48 hours. Our volunteers can speak with you in a range of languages.

The Settled website​​​​​​​​​External link opens in a new window  offers interactive support and guidance, and can direct EU citizens to bespoke information. Settled can also be contacted on​.

Settled works to guide, inform and assist vulnerable and hard to reach EU citizens, to help them keep their right to live and work in the UK when the UK leaves the European Union.

Settled will deliver advice sessions through a professionally coordinated network of volunteers, or Settled Status Angels. These will be trained to deliver basic advice and are OISC EUSS Level 1 accredited. More complex cases will be referred for support and advice to Here for Good.

Settled works with Here for Good who can provide specialist immigration advice via their advice line- 020 7014 2155. The advice line will be open on Mondays (09:30-11:30), Wednesdays (11:30-13:30) and Fridays (13:30-15:30).
A telephone advice line which provides legal advice and assistance to women who are vulnerable due to Violence Against Women and Girls (VAWG) to enable them to apply to the EU Settlement Scheme.

This telephone advice line is staffed by women immigration solicitors or barristers who are qualified to give advice up to OISC Level 3.

We can advise on applying to the EU Settlement Scheme including helping you to understand:

  • What the EU Settlement Scheme is 
  • What criteria you need to meet 
  • How to make an application 
  • What documents you will need to apply 
  • What type of status you are eligible for

Phone: 020 7118 0267
Visit the
Rights of Women website​​​​External link opens in a new window ​​.
This organisation works with deaf people, particularly those deaf from birth or an early age who use sign language to communicate. A webpage and appointment service is now live for deaf EEA and Swiss citizens and their family members to access support to apply to the Scheme. There are also videos explaining the Scheme in British and International Sign Language. 

Applicants can also access the advice services: 



You can get help with your application on the phone or online. The phone number is different if you’re from a local council or another organisation helping others to apply.​

If you are inside the UK

0300 123 7379
Monday to Friday (excluding bank holidays), 8am to 8pm
Saturday and Sunday, 9:30am to 4:30pm


If you are outside the UK

+44 (0)203 080 0010
Monday to Friday (excluding bank holidays), 8am to 8pm
Saturday and Sunday, 9:30am to 4:30pm  

If you are from an organisation helping others to apply

Telephone: 0300 790 0566 
Monday to Friday (excluding bank holidays), 8am to 8pm 
Saturday and Sunday, 9:30am to 4:30pm