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Cardiff Council

Severe winter weather


In the event of severe winter weather we will keep you updated with changes to council services that might affect you.​​​ Our ​snow code provides you with useful tips and guidance on what you and your household can do to prepare for periods of bad weather, including heavy snow.​

Preventing frozen pipes

If your central heating condensation pipe has frozen it may stop your boiler from turning on. Welsh Water have produced advice on preparing your home against frozen pipes​​​​​​​​​​​​Link opens in a new window.

View Welsh Water's video​ on what to do if you have a frozen pipe around the home.​​

Find out if my school is open?


We will keep you updated with any school closures and disruptions to school transport services during severe weather.

Please note that ice and snow underfoot may mean that street cleansing cannot be completed even if the area is accessible by road.


If your area is scheduled for cleansing today and this has been disrupted, please be assured we will make every effort to cleanse your area as soon as it becomes reasonably practical to do so.

We will keep you updated with any closures and/or disruptions to parks, centres and other facilities.

Due to extreme weather conditions and the demand this has placed on the council we are only able to attend a repair at a council property if we consider it to be a threat to life or limb.

We are asking for your patience in this matter and are advising council tenants not to call the repair line unless it is an emergency.

It is vitally important that residents who do need to contact our operators are able to get through quickly.

For those of you in a non-emergency situation we can recommend the following advice on keeping safe and warm:

  • If you can't heat all your rooms, make sure you keep your living room warm throughout the day and heat your bedroom before going to bed. 

  • Wearing the right kind of clothes can help keep you much warmer. Layers are best, t-shirts and under clothes to keep the base of your back warm will heat you from the core. 

  • If you have elderly relatives or neighbours who might need help, please check up on them.

We will keep you updated with any closures and/or disruptions to cemeteries and funerals.

For out of hours calls, please call 0300 1234530.

Please note: This number is for emergency highway and emergency winter maintenance calls only.

If you have a business, the Cabinet Office has published a business continuity guide​​​​​​​​​​​External link opens in a new window, which provides some essential guidance.

For the latest updates visit the Cardiff Newsroom​​​​​​​​​​​External link opens in a new window or follow us on Twitter​​​​​​​​​​​External link opens in a new window and ​Facebook​​​​​​​​​​​External link opens in a new window​​​​​​​.​