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new cardiff > ENG > Resident > Community Safety > Anti-social behaviour

Anti-social behaviour

What is anti-social behaviour?

It is behaviour that disrupts a neighbourhood and upsets or alarms people who live in that area. This could be:


  • Loud noises
  • Someone who behaves in a threatening, abusive or violent way towards their neighbours or community
  • Someone who allows their property to be used for criminal activity such as the sale of drugs


If your neighbour does something which you find annoying or which only happens occasionally, that doesn’t mean that it is anti-social behaviour. You should consider whether their behaviour is actually unreasonable and try to resolve any issues with your neighbour before contacting us or the police.


To report loud noises

See our Noise PollutionLink opens in a new window page.


To report other forms of anti-social behaviour

Call 101

(24 hour non-emergency number)

or contact your neighbourhood police officerExternal link opens in a new window


If you feel in immediate danger or believe a crime is taking place call 999 and report it to the police.


Reporting anti-social if you are a council tenant

In addition to calling 101 or contacting your neighbourhood police officer council tenants can also report it to us on 029 2053 7111 or call into any of our Hubs.


If it is an urgent matter, for example racial harassment, violence or criminal behaviour, we will aim to contact you within 1 working day. For reports of other types of behaviour we will aim to contact you within 7 working days.


What we are doing to reduce anti-social behaviour

  • Ensuring swift action is taken to deal with any hate crimes, unlawful discrimination and harassment
  • Implemented a responsible dog owner agreement
  • Continued partnership working with South Wales Police and other agencies
  • Working with schools and youth groups to educate on acceptable behaviour
  • Regeneration of trouble spots across the city
  • Introduction and enforcement of controlled drinking zones
  • Free community mediation service to help resolve neighbour disputes
  • Provide protection measures and support to complainants, victims or witnesses
  • Acceptable Behaviour Contracts (ABC) – a written agreement with the person involved to help improve their behaviour
  • Use of injunctions in the most serious of cases


If you would like any further information or advice please


Anti-social Behaviour: A summary of Policy and Procedures (PDF 73 KB)Link opens in a new window
Anti-social Behaviour: Statement of Policy and Procedure (PDF 103 KB)Link opens in a new window