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Tell Us Once

After registering a birth or death you can use the Tell us Once service to notify several different local government agencies and council departments all at once. 

 

 

Tell Us Once about a Birth

When you have a baby we can help you tell the people who need to know.

 

 

How the service can help you

 

You often have to contact several government departments and parts of the local council to give them the same information about the birth.  It's important that you do this as soon as possible as it may affect your entitlements, such as:

 

  • Child Benefit,
  • Working Tax Credits, or
  • Child Tax Credits.

 

We can help you to give the information to the Department for Work and Pensions​​​​​​​​​​​​​​​Link opens in a new window and they can pass on this information to a number of other government departments and local council services for you.

 

 

What you will need to use the service

 

To make sure we pass on the right information it will help if you can bring along with you the following information:

 

  • Birth Certificate (you may be registering the birth directly before you use this service)
  • A completed claim form for Child Benefit (if you are making a claim) together with the envelope and a stamp.
  • The parent/s named on the birth register's National Insurance number/s and/or date of birth, address and telephone number.
  • Details of any benefits the parent/s named on the birth register are receiving/have applied for
  • The partner of the person named on the birth register, (if they live in the same household) including their National Insurance number and/or date of birth and information about any benefits they may be receiving.

 

You will need to get the permission from these people to tell us about them before you use the service.

 

 

What happens to the information

 

Please note:

Some of the links below relate to Cardiff Council only. If the child lives in a different local authority area, such as Rhondda Cynon Taff, Merthyr Tydfil or Newport you will need to contact the relevant department in that authority

 

If you decide to use this service we will be able to tell the following organisations:

 

 

Using this service can, where certain conditions are met, help to speed up an application for Child Tax Credit or Working Tax Credit with HMRC if you are receiving benefits that relate to your income (for example Income Support, or some types of Jobseekers Allowance or Employment and Support Allowance).  Please ask the Advisor if you want to know more about this.

 

If you come and see an Advisor, they will also be able to help you find other information and organisations that can help you.

 

 

How we use the information you give us

 

The information you give will be treated securely and confidentially. The organisations who are contacted will use the information to:

 

  • update benefits,
  • update credits, or
  • help to start up services.

 

They may use this information in other ways, but only as the law allows.

 

 

How to use the service

 

If you would like to use the service, please call the Register Office to make an appointment.

 

You need to have registered the birth first. If it helps, you can usually make appointments to see the Registrar and use the service on the same visit.

 

Tell Us Once about a Death

When someone has died we can help you tell the people who need to know

 

 

How the service can help you

 

When someone has died, their death needs to be registered with the Registrar. Once that's done, several other organisations may have to be contacted and given the same information. We can help you to give the information to the Department for Work and Pensions​​​​​​​​​​​Link opens in a new window and they can pass on this information to a number of other government departments and local council services for you.

 

 

What you will need to use the service

 

To make sure we pass on the right information it will help if you bring along with you the following information about the person who has died:

 

  • Their National Insurance number and date of birth
  • Details of any benefits or services they were receiving
  • Their death certificate
  • Their Driving Licence or Driving Licence number
  • Their Passport or Passport number and town/country of birth

 

We may also ask you for the contact details for:

 

  • Their next of kin
  • A surviving husband, wife or civil partner
  • The person dealing with their estate

 

You must get the permission of the persons listed above if you are going to provide us with information about them.

 

 

What happens to the information

 

Please note:

Some of the links below relate to Cardiff Council only. If the deceased lived in a different local authority area, such as Rhondda Cynon Taff, Merthyr Tydfil or Newport you will need to contact the relevant department in that authority.

 

If you decide to use this service we will be able to tell the following organisations:

 

 

These organisations can also be told if you ask us to do so:

 

  • Local Councils
  • Council Housing
  • Council Tax
  • Libraries
  • Blue Badges
  • Adult Services
  • Children's Services
  • Collection of outstanding payments for council services
  • Electoral services
  • Driver and Vehicle Licensing Agency
  • Passport Service

 

You may also need to inform banks, building societies and utilities of the death.

View a template letter (36kb DOC)​​​​​​​​​​Link opens in a new window  that can be adapted for your needs.

 

 

How we will treat the information you give us

 

The information you give will be treated securely and confidentially. The organisations who are contacted will use the information to:

 

  • update records;
  • end services, benefits and credits as appropriate; and
  • resolve any outstanding issues. They may use this information in other ways, but only as the law allows.

 

 

How to use the service

 

The death must have been registered with the Registrar before you can use the Tell us Once service. You can use the Tell us Once service either when you register the death or up to 28 days after the death has been registered.

 

Please contact the Register office to make an appointment.

 

By telephone

 

If you would like to speak to someone on the phone please call the Department for Work and Pensions​​​​​​​​Link opens in a new window on 0800 085 7308.

 

The lines are open Monday to Friday between 8am and 6pm. You must have registered the death first and completed Part 1 of the Tell us Once process with the registrar at which point you will be given a unique reference number to quote.

 

The telephone number is free to call from a BT landline, but other providers, including mobile phone providers, may charge you.

 

If you don't speak English, call us on 0800 085 7308 and an interpreter will call you back. If you are calling from Wales you will have the choice of continuing the call in Welsh.

 

The appointment will take approximately 15 minutes.

 

Online


You will need to have registered the death first and have completed Part 1 of the Tell us Once process with the registrar at which point you will be given a unique reference number to use online. You can complete the process at www.gov.uk/tell-us-once​​​​​​​​​​​​Link opens in a new window

 

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Cymraeg