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new cardiff > ENG > Resident > Benefits and Grants > Housing Benefit > How to apply for Housing Benefit

How to apply for Housing Benefit

You apply for Housing Benefit and Council Tax Reduction on the same form.


Apply for Housing Benefit and/or Council Tax Reduction (PDF 249 KB)​​​​​Link opens in a new window


The form is also available from your local Hub or Housing office.


If you are making a new claim and would like some help to complete your form, you can make an appointment with us at one of our Hubs or Housing offices.


Home visit service 


If you need help to complete your form and you are not able to come into any of our offices, please contact us to arrange a home visit.


Tel: 029 2053 7380

For Council tenants Tel: 029 2023 4200​


How Housing Benefit is paid


If your claim is successful, your Housing Benefit will usually start from the Monday after the day your claim was received.


If you are a:


  • Council Tenant your benefit will be paid straight to your rent account each week.
  • Housing Association Tenant you can choose to have your benefit paid to you or to your landlord.  This is paid at the end of every four week period.
  • Private Tenant your benefit is normally paid directly to you.  This is paid at the end of every four week period. We recommend you have your benefit paid straight into your own bank account. The payment cannot usually be made directly to your landlord.


Get advice on choosing and opening a bank account.


If you are a private tenant we may pay your Housing Benefit to your landlord under the following circumstances:


  • you have eight weeks rent arrears or you are unlikely to pay your rent,
  • you are unable to manage your money, or
  • it would help you to get or keep a tenancy. 


If benefit does not cover your rent in full, and you cannot afford to pay the difference, you may be able to claim a Discretionary Housing Payment


Once you are told about your benefit you can ask us how we made our decision. You can also ask us to look at the decision again if you think it is wrong.  Find out how to appeal a decision.