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Cardiff Council

Help with utilities

​​Energy trusts

If you need help with your bills, you can check if your energy supplier has a trust.

An energy trust can help you with:

  • gas, energy and other household debts, including council tax and rent arrears, 
  • basic household items, including washing machines and cookers.
  • other financial assistance, including bankruptcy, deposits and funeral expenses.
Visit the website of your energy supplier to apply online if they have a trust. 

If it does not have one, you can apply to the British Gas Energy Trust​ ​​​​​​​​​​Link opens in a new window

Contact your provider or the Money Advice team on 029 2087 1071, or visit your local hub​​​​​​​​​​​Link opens in a new window for more information

ECO Affordable Warmth 

The ECO Affordable Warmth scheme helps you with home improvements to make it more energy efficient.

There are grants available for:

  • central heating,
  • gas boilers, and
  • home insulation.

You may be eligible if you:

  • receive specific benefits, and
  • live in a privately owned or rented home.


NEST offers advice and financial support to make your home more energy efficient and help reduce your energy bills.

You can apply whether you own your home or rent from a private landlord.

Fuel vouchers 

You may be eligible for fuel vouchers if you are struggling to put credit on your pre-payment energy meter.

Contact the Money Advice team on 029 2087 1071 or visit your local hub​​​​​​​​​​​Link opens in a new window to learn more.

Warm homes discount

You may be eligible for a Warm Home discount on your energy bill if you:

  • receive means-tested benefits or disability benefit,
  • have children, or
  • have a medical condition.

Funds are limited so apply as soon as the scheme opens, usually from the end of the summer.

Contact the Money Advice team on 029 2087 1071 or visit your local hub​​​​​​​​​​Link opens in a new window to learn more.

National Energy Action (NEA)

NEA is the national fuel poverty charity and provides support for energy-related issues, including:

  • switching suppliers, 
  • helping with fuel debt, 
  • applying for trust funds, 
  • energy efficiency,
  • and water rates.

Contact them on 0800 304 7159 or visit​​​​​​​​​​​Link opens in a new window for more information.

E.ON Next Fund 

E.ON Next Energy Fund helps E.ON Next customers experiencing financial hardship to become financially stable and take back control of their finances. 

You can have support to:

  • pay your gas and electricity bills through grants, and
  • replace appliances which are broken or in poor condition, including cookers, fridges, and washing machines.

Boiler upgrade scheme 

The UK government is providing grants to help homeowners install low carbon heating systems, including heat pumps. 

You may be eligible if you live in Wales or England, and own your home.

Visit​​​​​​​​​​​Link opens in a new window for details, and to check if you are eligible.

Welsh Water

If you are finding it difficult to pay your water bills, there may be some schemes available to you, including:

  • WaterSure, 
  • HelpU tariff, and
  • the Customer Assistance Fund.

© 2022 Cardiff Council