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Cardiff Council

Our Social Media Comments Policy

​​​Members of the public are welcome to post comments, pictures and videos on our social media accounts, however please be aware that your contributions are public and available to anybody visiting our accounts.

Comments and replies on our social media accounts reflect the views of the person submitting them, and do not reflect Cardiff Council policy.

Please note that enquires made via our social media accounts are handled by our Customer Service team.

Anything posted on our social media accounts, or replies to our posts are also subject to the policies of the host provider e.g. Facebook, Twitter, Instagram, YouTube.

To protect your privacy, and the privacy of others, do not include personal or confidential information in your comments or responses – unless we request these directly via private or direct messages.

Comments and replies on our social media accounts are not moderated prior to posting however we reserve the right to remove any material that:
  • poses a security or privacy risk
  • contains confidential information about yourself, or somebody else
  • refers to council employees by name
  • are considered spam or commercial advertising
  • are unlawful, harassing, abusive or threatening
  • are obscene, sexually suggestive or contain swearing
  • are racist, homophobic, ageist, sexist or perceived to be offensive to any group of individuals
  • are an infringement of intellectual property or copyright law
  • are in any other way deemed to be offensive or inappropriate for this page

Repeated violation of these rules will result in your account being blocked from our social media accounts. In serious cases, we may report a post to the police.

Comments you make on social media will not affect or influence the service you receive from Cardiff Council.

Cardiff Council does not endorse or take responsibility for any material that may be reached through links posted on our social media accounts. When you follow a link, please note that you are leaving Cardiff Council accounts. Cardiff Council may share information about community groups on social media if it is appropriate to our audience and is in keeping with the purpose of the account.

Cardiff Council does not guarantee any information posted by individuals on our social media accounts is correct and disclaims any liability for any loss or damage resulting from reliance on this information.

Only Cardiff Council employees acting in their official capacity are authorised to administer our social media accounts.

Cardiff Council reserves the right to remove the comments functionality at any time if it is being abused.

For queries on this policy or to report a comment, please use the report it form.​