Sign In

My Neighbourhood

Use your postcode to find local councillors, facilities, school catchment areas and more.

Find facilities in my area

Cardiff Council

Self isolation support payments

​​​​​​​Self-isolation support scheme is designed to help working people on a low income who cannot work from home and will lose earnings when told to self-isolate by the NHS Wales Test,Trace, Protect service (TTP).

ardiff Council will be responsible for carrying out the relevant checks and making the fixed £500 payment to those eligible and living in Cardiff. This payment will not affect other benefits.

Stan​​dard Award Eligibility

Your application must be submitted within 14 days of your self-isolation period ending.

To qualify, you must be in receipt of a qualifying benefit:

  • ​Universal Credit, 

  • Working Tax Credit, 

  • Income-based Employment and Support Allowance, 

  • Income-based Job Seekers Allowance, 

  • Income Support, 

  • Housing Benefit or 

  • Pension Credits

​And you must also:

  • have been told to self-isolate by NHS Wales, Test, Trace, Protect service (TTP) on or after the 23rd October 2020,

  • be employed or self-employed, and

  • be unable to work from home and will lose income as a result of self-isolating  

You will need to provide proof of your eligibility and income. 

Extended eligibility

Eligibility is now extended to include parents and carers who meet the following criteria:

  • The child attends a school or childcare setting up to and including Year 8 (or up to age 25 if the learner has multiple and complex needs); 
  • The child has been asked to self-isolate by TTP or  has been asked to self-isolate for 10 days or more by the school or child-care setting as a result of an outbreak in a school, childcare or further education setting; 

 and parents or carers that meet the criteria of the main scheme, namely those who:

  • are employed or self-employed; 
  • are unable to work from home and will lose income as a result; and
  • (the applicant or their partner) are currently receiving, Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit; 


  • The application is accepted under the discretionary scheme.​


Discretionary Award

f you meet all of the eligibility criteria but do not currently receive one of the qualifying benefits you may still qualify for a discretionary £500 payment. Cardiff Council will automatically consider your application for both schemes. You will need to provide proof of your eligibility and income. 

Apply Now


Covid-19 Self-isolation support scheme privacy notice​​​​​​​​​​​External link opens in a new window​​​

Help to apply and further information

If you are unable to complete the form online, or would like extra help, please call the Council Advice Line on 029 2087 1071.  

For further information about the scheme please visit the Welsh Government website​​​​​​​​​​​External link opens in a new window​​.

If you are struggling financially, further information on the other ways we can support you during this pandemic can be found ​on our
Money Advice website​​​​​​​​​​​​External link opens in a new window​.