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Help and advice

There are a number of ways you can access help during the COVID-19 pandemic.

If you know someone who needs help and who is not able to access the internet please pass on our Advice line number 029 2087 1071.

Lines are open:
Monday– Wednesday and Friday from 9am to 6pm
Thursday 10am – 7pm
Saturday 9am – 5.30pm​

We can help with a range of issues including:
  • accessing food and essential items, 
  • benefits and income,
  • help with debts and
  • Into Work and Universal Credit advice.​

You can also see our Money Advice Team website​Link opens in a new window  for further help and information. 
If you have no money or anyone to help you please call the Adviceline on 029 2087 1071.​


If you are self-isolating and need help with shopping or delivery of food, you can use the Volunteer Cardiff website to find help in your area.​​​​​​​​External link opens in a new window  

Not self-isolating

If you are not self-isolating but are struggling to buy food, visit St Mellons Hub, Central Library Hub, the Powerhouse or Ely and Caerau Hub for a foodbank voucher. 

Parcels can then be collected from Fo​​​odbank distribution centres​Link opens in a new window across the city. 

After you’ve visited the hub, our Money Advice team will get in touch with you to discuss your circumstances and the help and support we can offer.

Our partners and other organisations also provide Foodbank vouchers​​​Link opens in a new window


If you have a received a letter from The Chief Medical officer stating you should be Shielding you will receive a telephone call from us to see if you need any help.

If you have not yet received a call and need help getting essentials because you have no-one to help you, please call 029 2023 4234​

Our Volunteer Cardiff website enables community organisations to advertise their opportunities all in one place. Residents who want to volunteer can apply to these opportunities knowing the organisations have been vetted.

Visit Volunteer Cardiff​​​​External link opens in a new window

The site also enables residents who are looking for support with shopping or food delivery for example, to contact volunteers who can help.

Find help near me​​​External link opens in a new window ​ 
Childcare provision is still being prioritised for health and social care workers (including those working in homeless hostels and Outreach) and in the emergency services, the arrangements also aim to accommodate wider categories of keyworkers where possible.

To accommodate the additional numbers and to maintain social distancing measures the number of locations has been expanded to 19. This includes English and Welsh medium primary, secondary and special provision.

In order to ensure the transmission of COVID-19 is slowed or halted, key workers and the families of vulnerable learners are reminded that school and pre-school provision is only to be used once all other forms of childcare support have been exhausted and where possible, children should be cared for at home.

Keyworkers in any other of the Welsh Government's Keyworker categories, may be asked to confirm with their employer that their specific role is ‘critical' to business continuity in the provision of their essential services during the COVID-19 pandemic, in order to be eligible for hub based provision. 


Pre-school childcare

There are number of private, independent and voluntary settings that are still operating which have spaces for pre-school children.

Key workers from health, social care or emergency services who do not have any other option for childcare, should contact Family Gateway on 03000 133 133 or​​​​​​External link opens in a new window

Parents or carers who are utilising the provision are reminded to observe social distancing when dropping off and collecting their children. We request that you keep two metre distance from staff and other members of the public.
Parents and carers of children currently receiving Free School Meals will be sent a downloadable voucher to the value of £40 for the benefit of their eligible child or children which can be spent in one of the following supermarkets:
  • Tesco
  • Asda
  • Sainsbury’s
  • Morrisons
  • Marks and Spencer
  • Waitrose

Arrangements for Free School Meals following the Easter break will be communicated in due course.

Families who are eligible will receive a letter with details of the voucher directly from the Council. 

View a copy of the letter.​ ​​​​​External link opens in a new window

To apply for Free School Meals,
email​​​​​​External link opens in a new window

The Council have also developed an arrangement to enable parents and carers to buy food using funds deposited directly into their bank account. This will deliver BACS payments using Parent Pay, an online payment system already used by 91 of Cardiff’s schools.

We are assisting the remaining 34 schools in signing up to the system to ensure everyone can access the regular payment scheme.

Parents or carers with children who are eligible for Free School Meals will receive a letter providing information on how to receive the fortnightly payment. For those who are not yet using Parent Pay, there will be a step by step guide on how to register and contact details should you need further assistance.

Please register to receive payments as soon as you receive their letters so that they can receive your first BACS payments from Monday 27 April.

This arrangement will provide parents with more flexibility on where they can shop. The voucher scheme which is ​currently being delivered will continue to run alongside the new arrangement.​

We provide hot, nutritious meals that cater for a variety of diet requirements and cultural needs. Our affordable service is available for all residents of Cardiff providing they meet the criteria.

Telecare Cardiff is a 24-hour telephone link to our community alarm and response unit that allows you to stay safe and independent in your home. Serving over 4,500 customers across the city, this vital service is a lifeline to so many people living on their own as well as to couples and families.

Find out more information on the Telecare website.​​​​​External link opens in a new window
If you are having difficulty paying your council tax due to being on a low or reduced income you may be entitled to Council Tax Reduction. Find out more and apply for a reduction.

If you already receive Council Tax Reduction you can notify us of any changes in your circumstances.

If you are concerned about your council tax payments please contact the Council Tax team via our online contact form​ or by emailing the office directly at​​Link opens in a new window

Due to the current COVID-19 pandemic we are receiving a high volume of enquiries. Please bear with us, we will get 
back to you as soon as we can. Apologies for any inconvenience caused.


Tenants support

If you are having difficulties paying your rent please contact our tenant support team.​​​External link opens in a new window

Business support​​

Find out about help and support available to businesses.​

Health and Wellbeing support

There are lots of things that can affect our health and wellbeing, from loneliness through to the way things are at home; money worries or coping with a health condition.

The Community Wellbeing Service offer a signposting service to support people at this time. The service is open to anyone who lives in Cardiff.  To make a referral or self-refer visit the United Welsh website​​​​Link opens in a new window .
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