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Cardiff Council

www.cardiff.gov.uk

Help and advice

​​​​​​​​​View the information on this page in other accessible formats​​​​​​​​​​​​​​​​External link opens in a new window.


There are a number of ways you can access help during the COVID-19 pandemic.

​​​Self-isolation support scheme is designed to help working people on a low income who cannot work from home and will lose earnings when told to self-isolate by the NHS Wales Test,Trace, Protect service (TTP).


If you know someone who needs help and who is not able to access the internet please pass on our Advice line number 029 2087 1071.

Lines are open:
Monday– Wednesday and Friday from 9am to 6pm
Thursday 10am – 7pm
Saturday 9am – 5.30pm​

We can help with a range of issues including:
  • accessing food and essential items, 
  • benefits and income,
  • help with debts and
  • Into Work and Universal Credit advice.​

You can also see our Money Advice Team website​​​​​​​​​​​Link opens in a new window for further help and information. 
If you have no money or anyone to help you please call the Adviceline on 029 2087 1071.​

Self-isolating

If you are self-isolating and need help with shopping or delivery of food, you can use the Volunteer Cardiff website to find help in your area.​​​​​​​​​​​​​​​​​​​External link opens in a new window 
 

Not self-isolating



If you are not self-isolating but are struggling to buy food, visit your local Hub​​​​​​​​​​​​​​Link opens in a new window for a foodbank voucher. 


After you’ve visited the hub, our Money Advice team will get in touch with you to discuss your circumstances and the help and support we can offer.


Shielding

If you have a received a letter from The Chief Medical officer stating you should be Shielding you will receive a telephone call from us to see if you need any help.

If you have not yet received a call and need help getting essentials because you have no-one to help you, please call 029 2023 4234​


Our Volunteer Cardiff website enables community organisations to advertise their opportunities all in one place. Residents who want to volunteer can apply to these opportunities knowing the organisations have been vetted.

Visit Volunteer Cardiff​​​​​​​​​​​​​​​External link opens in a new window

The site also enables residents who are looking for support with shopping or food delivery for example, to contact volunteers who can help.

Find help near me​​​​​​​​​​​​​​External link opens in a new window​ 
Free School Meal vouchers are available for pupils who have been advised to self-isolate by their school or track and trace to help parents or carers buy food while their child is not in school. 

The schools will notify us of those children who are self-isolating and need vouchers. 

Free School meal vouchers will be issued to all children who would normally receive Free School meals in school, during the Christmas and Easter holidays.



We provide hot, nutritious meals that cater for a variety of diet requirements and cultural needs. Our affordable service is available for all residents of Cardiff providing they meet the criteria.

Telecare Cardiff is a 24-hour telephone link to our community alarm and response unit that allows you to stay safe and independent in your home. Serving over 4,500 customers across the city, this vital service is a lifeline to so many people living on their own as well as to couples and families.

Find out more information on the Telecare website.​​​​​​​​​​​​​​​​External link opens in a new window
If you are having difficulty paying your council tax due to being on a low or reduced income you may be entitled to Council Tax Reduction. Find out more and apply for a reduction.

If you already receive Council Tax Reduction you can notify us of any changes in your circumstances.

If you are concerned about your council tax payments please contact the Council Tax team via our online contact form​ or by emailing the office directly at ctax@cardiff.gov.uk.​​​​​​​​​​​​Link opens in a new window

Due to the current COVID-19 pandemic we are receiving a high volume of enquiries. Please bear with us, we will get 
back to you as soon as we can. Apologies for any inconvenience caused.

Health and Wellbeing support

There are lots of things that can affect our health and wellbeing, from loneliness through to the way things are at home; money worries or coping with a health condition. The Community Wellbeing Service offer a signposting service to support people at this time. The service is open to anyone who lives in Cardiff.  To make a referral or self-refer visit the United Welsh website​​​​​​​​​​​​​​Link opens in a new window

Tenants support


If you are having difficulties paying your rent please contact our tenant support team.​​​​​​​​​​​​​​External link opens in a new window

Business support​​

Find out about help and support available to businesses.​
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