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Contact us during COVID-19

If you need support with food provision, childcare or finances during the COVID-19 pandemic, please go to our help and advice page.​​




We understand you may need to contact the Council during the COVID-19 outbreak and we are continuing to deliver customer service through a range of channels.

Our phone lines at C2C may have higher waiting times than usual so here are some other ways you can contact us.​​

Web Chat

Contact us via Web Chat.Type your message or question to us and one of our customer service agents will type a reply to you in person in real time. Our customer service agents are available Monday to Friday from 8.30am to 8pm.

Social media

You can contact us through social media. Send your questions to @cardiffcouncil on Twitter​​​​​​​​​​​External link opens in a new window External link opens in a new window or message us on Facebook​​​​​External link opens in a new window External link opens in a new window​​ and our customer service agents will get back to you as soon as possible. Our customer service agents are available Monday to Friday from 8.30am to 8pm.

ChatBot

Bobi, our ChatBot,​ is also available to answer your questions and help with accessing services.

CardiffGov app



Download the CardiffGov app​ 

Contact form



Or get in touch with us through our online contact form. Our customer service agents are available Monday to Friday from 8.30am to 8pm.​
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