As of September 1st our contact centre will be open from 8.30am to 6pm. This will also affect our contact form and social media response times.
If you need support with food provision, childcare or finances during the COVID-19 pandemic, please go to our help and advice page.
We understand you may need to contact the Council during the COVID-19 outbreak and we are continuing to deliver customer service through a range of channels.
Our phone lines at C2C may have higher waiting times than usual so here are some other ways you can contact us.
Web Chat
Contact us via Web Chat.Type your message or question to us and one of our customer service agents will type a reply to you in person in real time. Our customer service agents are available Monday to Friday from 8.30am to 8pm.
Social media
ChatBot
Bobi, our ChatBot, is also available to answer your questions and help with accessing services.
CardiffGov app
Download the
CardiffGov app Contact form
Or get in touch with us through our online contact form. Our customer service agents are available Monday to Friday from 8.30am to 6pm.