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Cardiff Council

Changes to services

​​​​​​​​​​​​​​​​​​​​​​In light of Government and Public Health advice on Coronavirus (COVID-19) Cardiff Council is introducing changes to its services to keep members of the public as safe as possible. 

Focus will be on ensuring the continued delivery of essential services and the services our most vulnerable citizens rely on. 

You may experience delays in accessing certain services at this time.

The self-isolation support scheme is designed to help working people on a low income who cannot work from home and will lose earnings when told to self-isolate by the NHS Wales Test,Trace, Protect service (TTP).

Find out more and how to apply for the self-isolation support scheme​.

Read our frequently asked questions for parents and pupils​. We are keeping these updated regularly to reflect the latest information on schools.​​

If we are unable to carry out collections we may advise you to put your bins out another day.

Please check your recycling and waste collection dates.​

You can check if your recycling and waste collection has been rescheduled​​ online.​

If you are having difficulty paying your council tax due to being on a low or reduced income you may be entitled to Council Tax Reduction. Find out more and apply for a reduction.

If you already receive Council Tax Reductio​n you can notify us of any changes in your circumstances.

If you are concerned about your council tax payments please contact the Council Tax team via our online contact form or by emailing the office directly at​​​​​​​​​​​​​​​External link opens in a new window.

Due to the current COVID-19 pandemic we are receiving a high volume of enquiries. Please bear with us, we will get back to you as soon as we can. Apologies for any inconvenience caused.

Cardiff hubs and libraries are offering some of their services on an appointment-only basis. More information on hubs and libraries.​

You can access a wide range of online events and activities from the Cardiff Hubs website.​​​​​​​​​​​External link opens in a new window​​

​You can access e-books, audio books​ and magazines via our online library.​​​​​​​​​​​External link opens in a new window

Our priority is to keep our tenants safe at this very difficult time and this means some chan​ges to services have been necessary. The changes we have made are in line with Public Health and Welsh Government guidance.

See Letter to Tenants from Julie James, Minister for Housing and Local Government (450kb PDF)​​​​​​​​​​​​​​​​​Link opens in a new window


All repairs are now being completed and can be arranged by calling 02920 872087.

If you need to report repair, but are self-isolating or have tested positive for Covid-19, please let us know when you first contact us.

If you have a repair scheduled and you test positive for Covid-19, or have symptoms before we visit, please let us know by calling 02920 872087.

Rent Payments

​Most services have returned to normal, however tenants who are experiencing problems with rent payments should continue to get in touch with us.  Staff are available to offer advice and support and will continue to support tenants through this difficult time.​​

Tenancy and Anti-social behaviour issues

Most work has returned to normal. Home visits and visits to external areas are being carried out in line with Welsh Government guidelines. Staff are also available to assist on the phone and by email.  

Cleaning of Communal Areas of Flats

All cleaning services have returned to normal, though there may be times when work is completed more slowly due to the availability of resources.​

Tenant Participation

Some events have now resumed. Groups are able to meet as long as they stick to the Welsh Government guidelines with regards to how many people can meet and venue is risk assessed.

Please contact the tenant participation team for more information. ​

Moving Home

Viewings are taking place virtually. When property works are completed, a video will be sent to the applicant who has signed for the property to detail what work has been done. 

Tenancy agreements and other related documents will be issued and signed digitally.

After a tenancy agreement is signed, we will contact the tenant to discuss the terms and conditions of their tenancy, plus assist with any other requests – e.g. setting up utilities or sourcing support (if required). 

Access to keys will be provided at this point.

Exchanges are now being carried out however there is a delay in processing applications so please be patient. Read more information on exchanges. 


We will still be working on our empty properties and helping homeless people to move out of temporary accommodation and hostels. 

We are open between 9-5 Monday to Thursday and 9 – 4:30pm Friday.

We are operating a reduced access to the Housing Options Centre and so where possible please call us on 029 2057 0750 or email​