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Cardiff Council

www.cardiff.gov.uk

Changes to services

​​​​​​​​​​​​All Wales coronavirus fire-break starts on Friday 23 October. See the latest information from the Welsh Government.​​​​​​​​​​​​​External link opens in a new window

We will bring you updates on council serv​ices on this website, via Cardiff newsroom​​​​​​​​​​​​External link opens in a new window and throu​gh our Facebook​​​​​​​​​​​​External link opens in a new window and Twitter​​​​​​​​​​​​External link opens in a new window posts.​


 
In light of Government and Public Health advice on Coronavirus (COVID-19) Cardiff Council is introducing changes to its services to keep members of the public as safe as possible. 

Focus will be on ensuring the continued delivery of essential services and the services our most vulnerable citizens rely on. 

You may experience delays in accessing certain services at this time.


School arrangements during Coronavirus Fire-break


Primary and special schools will re-open as normal after half-term.

Secondary schools will re-open after the half-term for children in years seven and eight and most vulnerable children.
Pupils will be able to come in to take exams but other pupils will continue their learning from home for an extra week.

Read our Frequently Asked Questions for parents and pupils​

Free school meals

For children eligible for free school meals, the e-voucher and parent pay systems will continue to be in place until catering provision is brought back into operation at each school. ​


​School Admissions​ 

School Admission Appeals

Our appeals team are continuing to process admissions appeals for school places. If you wish to make an appeal, please send the completed appeal form to schoolappeals@cardiff.gov.uk ​​​​​​​​​​​External link opens in a new window

Recycling centres


Bessemer Close and Lamby Way recycling centres will close from last entry on Friday 23 October and will reopen on Monday 9 November in line with the Welsh Government's All Wales fire-break Guidance.

If you have a booking on any of these dates it will be cancelled.

Cancelled bookings during this time will not count as one of your allocated visits.

You will need to re-book your cancelled appointment. You can make a new Recycling Centre booking online​


Garden waste collections this winter​

There will be no garden waste collections in November, December or February.

Collections will be provided for two weeks in January, for collections of Christmas trees and other garden waste.

Garden waste can be taken to recycling centres​ all year round.


Check your recycling and waste collection dates.​ 


Recycling centres 

Find out how to book a time slot and see terms and conditions of use​.


Bulky Item collections

Find out about bulky item collections and how to make a booking​.




If you are having difficulty paying your council tax due to being on a low or reduced income you may be entitled to Council Tax Reduction. Find out more and apply for a reduction.

If you already receive Council Tax Reduction you can notify us of any changes in your circumstances.

If you are concerned about your council tax payments please contact the Council Tax team via our online contact form or by emailing the office directly at ctax@cardiff.gov.uk​​​​​​​​​​​​​​​External link opens in a new window.

Due to the current COVID-19 pandemic we are receiving a high volume of enquiries. Please bear with us, we will get back to you as soon as we can. Apologies for any inconvenience caused.

Play areas


Local parks, playgrounds and outdoor gyms are to remain open.​ 
 

Roath Park Lake

A temporary one-way system for pedestrians around Roath Park Lake will remain in place seven days a week until further notice.
 
Two-way traffic will be maintained on Wild Gardens, Lake Road East and Lake Road West, between the Wild Gardens and the promenade. Here, all visitor parking will be removed, nearest to the lake, which will provide additional space for cyclists and joggers.


Blackweir Bridge

Blackweir Bridge across the Taff is closed to the public. 

​​During the all Wales Coronavirus fire-break from 23 October - 9 November four core hubs in the city will remain open:

  • ​Central Library Hub

  • The Powerhouse

  • St Mellons Hub

  • Ely and Caerau Hub

The remaining hubs and libraries will be closed during this time.

Access to core hubs is by appointment only, unless you need a Foodbank voucher or are picking up recycling bags or food waste bags. 

To enquire about Advice and Library services, and to book an appointment ​call 029 2087 1071.

All face to face activities that had been taking place at hubs, such as job clubs and digital support, will cease.

Click and collect library services will be paused during the fire-break. Library users can access a wide range of eBooks and Electronic Resources​​ for free online.​

Cardiff Hubs and Libraries offer a wide range of digital events, activities and opportunities. For more information visit the Hubs events website.​​​​​​​​​​​External link opens in a new window

We have created some Lockdown Activities​ including videos, activity sheets, and quizzes for you to enjoy at home whilst the Hubs and Libraries are not able to run live events.

Cardiff Council Public Rights of Way network remains open for the public to use. This will remain under review and may change if areas are identified where groups of people are congregating and not adhering to measures set out by the Government.
 
We ask that all members of the public follow the requirements for social distancing and use their local routes rather then travel to the countryside unnecessarily. Many footpaths and bridleways cross private land, working farms and in some cases are close to private homes.
 
Please keep to the paths, keep your distance from landowners and continue to follow the restrictions and measures which are in place to protect you and others.
 
 
Specific guidance on the Coronavirus Regulations in relation to rights of way and access land, along with a centralised list of links to individual Authority closures is now available on the Welsh Government website​​​​​​​​​​​​​​​​External link opens in a new window

Footpath closure notice 

Requirement to close to reduce the risk of public contact and spread of the coronavirus.
 
From March 31, 2020 until end of the COVID-19 emergency period.





The following Cardiff Council managed venues are closed to the public entirely:


City Hall and County Hall are closed as venues for private hire and private functions.

Following the announcement of a two-week national coronavirus fire-break, Cardiff Harbour Authority have confirmed that the Barrage Locks, Channel View Slipway and Inner Harbour Pay and Display Pontoons will close from 6pm on Friday.

The following venues will also close during the fire-break period:


Cardiff Market

Cardiff Market will remain closed to the public during the fire-break period and will reopen at 8am on Monday 9th November.  Some traders will still be carrying out a delivery service. More information can be found on individual traders social media pages.​​

Events scheduled to take place in 2020 will remain under review and decisions on whether or not they go ahead will be made based on the latest Government advice at that time.

New birth registrations 


Following on from Welsh government guidance we have begun our recovery process of registering births. We have over 1,750 births outstanding and will be prioritising working our way through this list in date order.

If you have an existing appointment, our Registrars will be in touch directly.

You can find more information on registering a birth on the Cardiff Register Office website​​​​​​​​​​​External link opens in a new window
 

Weddings  

A maximum of 10 guests can now attend marriages and civil partnerships held in the small ceremony room at the Register Office, but Welsh Government / Public Health Wales guidelines and social distancing rules must be followed at all times.

Ceremonies at approved premises such as hotels are still not being held as they are dependent on lockdown restrictions being lifted further and are awaiting specific guidance for Wales from the Welsh Government and General Register Office.

Ceremonies at religious venues such as churches, chapels and temples can also now take place, but again Welsh Government / Public Health Wales guidelines and social distancing rules must be adhered to. 

Wedding receptions are still prohibited under current social distancing requirements.​



If you have a booking with us and would like to discuss your options, please get in touch on 029 2087 1680/4 or email ceremonies@cardiff.gov.uk​​​​​​​​​​​​​​​​​​​External link opens in a new window


Funerals 


We have introduced limits on the number of people attending funerals. A maximum of ten immediate family members will be able to attend burials and cremations taking place at Thornhill Crematorium and the city's cemeteries.

The standard £50 fee for live webcasts of funeral services has been waived. 

The reception area at Thornhill Crematorium is now closed to the public. Queries can still be handled online via the Cardiff Bereavement website​​​​​​​​​​​External link opens in a new window, by emailing thornhillreception@cardiff.gov.uk​​​​​​​​​​​​​External link opens in a new window or by calling 029 2054 4820.

Four Cardiff cemeteries will re-open to members of the public from Saturday 25 April. Teams will be in place to ensure social distancing is maintained and the spaces are not used inappropriately during the ongoing COVID-19 outbreak.

 
Please only visit the cemeteries if you are attending a grave or for a funeral 

Access to Thornhill Cemetery and Crematorium is restricted. In line with Welsh Government legislation the Crematorium itself will be closed to the wider public, with the exception of a maximum of 10 immediate family members attending funerals and burials. 

No public access will be allowed to other areas of the site, such as the gardens, memorials or Book of Remembrance.
Our priority is to keep our tenants safe at this very difficult time and this means some chan​ges to services have been necessary. The changes we have made are in line with Public Health and Welsh Government guidance.

See Letter to Tenants from Julie James, Minister for Housing and Local Government (450kb PDF)​​​​​​​​​​​​​​​​​Link opens in a new window


Repairs

We are currently completing emergency and urgent repairs.​

When undertaking visits, operatives will adhere to social distancing guidelines and tenants will be notified about this before the visit happens.  

If you develop any COVID-related symptoms, please contact us as soon as possible to re-arrange your appointment.


Rent Payments

​Most services have returned to normal, however tenants who are experiencing problems with rent payments should continue to get in touch with us.  Staff are available to offer advice and support and will continue to support tenants through this difficult time.​​
 

Tenancy and Anti-social behaviour issues

Home visits are being carried out for emergency and urgent cases. Any visits to external areas have also recommenced. Routine work will continue to be carried out on the phone if possible.  


Cleaning of Communal Areas of Flats

Services have returned to normal. This includes cleaning plus clean and clear services.​ 


Tenant Participation

All meetings organised by the Council are being suspended. We strongly advise that all groups suspend their meetings. 


Moving Home




Viewings are taking place virtually. When property works are completed, a video will be sent to the applicant who has signed for the property to detail what work has been done. 

Tenancy agreements and other related documents will be issued and signed digitally.

After a tenancy agreement is signed, we will contact the tenant to discuss the terms and conditions of their tenancy, plus assist with any other requests – e.g. setting up utilities or sourcing support (if required). 

Access to keys will be provided at this point.

Exchanges are now being carried out however there is a delay in processing applications so please be patient. Read more information on exchanges. 


Homelessness


We will still be working on our empty properties and helping homeless people to move out of temporary accommodation and hostels.

​​

Changes to Park and Ride due to COVID-19: 

Park and Ride East: Monday - Sunday
Park and Ride West: Currently not in operation.​
Park and Ride South: No bus service. Park and Stride from County Hall car park.​


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