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COVID-19 (Coronavirus) - Information for residents

In light of the latest Government and Public Health advice on Coronavirus (COVID-19) Cardiff Council is introducing changes to its services to keep members of the public as safe as possible. 

 
Focus will be on ensuring the continued delivery of essential services and the services our most vulnerable citizens rely on. 

 
You may experience delays in accessing certain services at this time.

 
We have also published advice for business​

Changes to our services


 
 

Childcare provision for Cardiff's key workers doing essential work through the COVID-19 outbreak is changing to a hub-based system from Monday 30, March.

To reduce the chances of COVID-19 spreading throughout the school community Cardiff Council will be keeping 12 schools open as childcare provision while the rest will close. This will also enable the Council to concentrate on its cleaning, safe practice and social distancing protocols within the schools which remain open.


In order to ensure the transmission of COVID-19 is slowed or halted, key workers are being told that school provision is only to be used once all other forms of child support have been exhausted.

Find out about Key worker Childcare provision


School admissions 

For help and advice about school admissions, including submitting a late application, visit the online Schools Admissions system or email schooladmissions@cardiff.gov.uk​​​​​​​External link opens in a new window

Our appeals team are continuing to process admissions appeals for school places. If you wish to make an appeal, please send the completed appeal form to schoolappeals@cardiff.gov.uk​​​​​​​​External link opens in a new window


If you have made an appeal already, please bear with us as we await instruction from Welsh Government on how the arrangements for hosting appeals under the current public health crisis will be carried out. 


 

There are number of private, independent and voluntary settings that are still operating which have spaces for pre-school children.

Key workers from health, social care or emergency services who do not have any other option for childcare, should contact Family Gateway on 03000 133 133 or contactfas@cardiff.gov.uk​

Parents or carers who are utilising the provision are reminded to observe social distancing when dropping off and collecting their children. We request that you keep a two meter distance from staff and other members of the public.


 

Weekly Recycling and Waste collections start Monday 30 March

In light of the latest advice from central Government, our Recycling Centres at Lamby Way and Bessemer Close are now closed. Please see information about collections on this page.

If you are concerned about your council tax please contact the Council Tax team​ via our online contact form.

Alternatively, please email the office direct at ctax@cardiff.gov.uk​.

If you are on a low income, or your income has reduced, you may be entitled to Council Tax Reduction.

Find out more and apply for a reduction or notify us of any changes​

Play areas in Cardiff Council's parks are closed. The risk of transmission from child to child on play equipment is thought to represent too great a risk to the public as we seek to slow the transmission of COVID-19.


Cardiff's parks will remain open at this time. We understand the role they can play in aiding well being through the outbreak.


If you are visiting a park please practice social distancing. This is vital if we are to slow or halt the person-to-person transmission of COVID-19.


If social distancing rules are not followed in our parks then we may have to review this position and they could then be closed to the public. We strongly urge people to avoid any large gatherings, and observe social distancing, so that parks can remain open.

​From Wednesday 25 March only the following four Hubs will be open:

  • St Mellons,
  • Ely and Caerau,
  • the Powerhouse, and
  • Central Library Hub.

Access to these hubs will be by appointment onlywith the exception of collection of Foodbank parcels and green bags.

Usual weekday opening hours will apply to these community Hubs, they will not be open on weekends except for Central Library Hub which will operate as follows:

Opening times Central Library Hub:

Monday - Wednesday, 9am - 6pm.
Thursday - 10am - 7pm.
Friday - 9am - 6pm.
Saturday - 9am - 5.30pm.

Please note, in addition to these Hubs green bags are also still being delivered to households and we are currently working on arrangements for bags to be available at local shops, which are to remain open.

Cardiff Council Public Rights of Way network remains open for the public to use. This will remain under review and may change if areas are identified where groups of people are congregating and not adhering to measures set out by the Government.

We ask that all members of the public follow the requirements for social distancing and use their local routes rather then travel to the countryside unnecessarily. Many footpaths and bridleways cross private land, working farms and in some cases are close to private homes. Please keep to the paths, keep your distance from landowners and continue to follow the restrictions and measures which are in place to protect you and others.

All path closure notices will be published online and notices posted on site under The Health Protection (Coronavirus, Closure of Leisure Businesses, Footpaths and Access Land) (Wales) Regulations 2020​​​​External link opens in a new window ​​.

In light of advice provided by the Government we have taken the decision to close a number of venues to the public entirely.

These are:

  • The New Theatre
  • St David's Hall
  • Cardiff Castle
  • The Museum of Cardiff 
  • The Mansion House
  • Cardiff International White Water Rafting Centre 
  • Channel View Leisure Centre
  • The Riding School 
  • Cardiff Bay Water Activity Centre
  • Canton Community Centre 
  • Bute Park Education Centre 
  • Roath Park Conservatory
  • The Motocross site
  • Llanover Hall and Arts Centre
  • Severn Road Adult Learning Centre
  • Flatholm.


City Hall and County Hall are closed as venues for private hire and private functions.

Events scheduled to take place later in the year will remain under review and decisions on whether or not they go ahead will be made based on the latest Government advice at that time.

  • Children's Literature Festival - cancelled.
  • RHS Flower Show Cardiff - cancelled.

New birth registrations 


New birth registrations have been suspended in line with UK-wide guidance from the General Register Office. This is to ensure new born babies are not exposed to the current risks associated with attending Registry Offices with their families. Child Benefit applications will not be affected.

If you have an existing appointment, our Registrars will be in touch directly.


Funerals 


We have introduced limits on the number of people attending funerals. A maximum of ten immediate family members will be able to attend burials and cremations taking place at Thornhill Crematorium and the city's cemeteries.

The standard £50 fee for live webcasts of funeral services has been waived. 

The reception area at Thornhill Crematorium is now closed to the public. Queries can still be handled online via the Cardiff Bereavement website,​​​ by emailing thornhillreception@cardiff.gov.uk​ or by calling 029 2054 4820.

Cemeteries currently remain open to the public but any visitors are required to follow social distancing rules and only travel if essential.

 

Weddings 


 
All wedding ceremonies are now cancelled and due to a spring backlog caused by COVID-19, new bookings for weddings will not be taken for dates before September. No new notices of marriage are currently being taken.



Keep up to date with Council news


 

 
 

 

 

About the virus COVID-19 


 
A coronavirus is a type of virus. As a group, coronaviruses are common across the world. 

Novel Coronavirus (COVID-19) is a new strain of coronavirus first identified in Wuhan City, China.

 
Novel Coronavirus (COVID-19) presents with flu-like symptoms including a fever, a cough, or shortness of breath.  The current evidence is that most cases appear to be mild, however symptoms may progress to a severe pneumonia.

 
Generally, Novel Coronavirus (COVID-19) can cause more severe symptoms in people with weakened immune systems, older people, and those with long-term conditions like diabetes, cancer and chronic lung disease.

 
The Department of Health and Social Care and Public Health England have published more information on Novel Coronavirus (COVID-19)​​ ​Link opens in a new window

 
For more information and advice, please visit Public Health Wales ​Link opens in a new window

 
​​​The Council’s Emergency Management Team also provide helpful advice to residents​​ ​​Link opens in a new window
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