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Cardiff Council

Security information

Who provides the payment service?

This service is provided by Cardiff Council. It is a secure, fully integrated online payments facility. The secure server environment where your debit/credit card is authorised and managed by CAPITA.

The debit/credit card details that are taken and processed by CAPITA are not received or stored by Cardiff Council during or after payment.

General precautions for use

If you share your PC, or if you are using it in a public place such as a library or internet cafe please make sure no one else can see your details as you enter them to prevent them from being misused.

You should completely disconnect from Cardiff Council to ensure that your details remain secure when you have finished making your payment.


Be Safe Online 

Be safe when online, ensure that you keep your internet browser and security software up to date with the latest security updates. For more information and advice on staying safe visit​​​​​​​​​​​​​​External link opens in a new window

How we protect your information

The secure payment system uses Secure Socket Layer (SSL) technology, an industry standard for internet payments.

256 bit encryption is required for Secure Socket Layer (SSL) technology. This means that all of your personal and card details are protected using the 256 bit encryption when your details are transmitted over the internet.

Please be aware that Javascript (scripting/active scripting) must also be enabled. 

How to check you are using a secure site

Our Secure Server Certificate can be verified by clicking on the closed padlock. If the padlock is not closed you are not using a secure site.

How to upgrade your browser and operating system

You should upgrade your web browser if it’s out of date. Upgrading to a newer browser will mean:

  • your computer will be more secure and less likely to be attacked
  • it’ll be faster to browse the internet
  • you’ll see more features on many websites

Choose a browser from the list below and follow the instructions for installing it.

For any computer (Windows, Mac, Linux) you can use:

Google Chrome​​​​​​​​​​​​​​​​​​​External link opens in a new window

Mozilla Firefox​​​​​​​​​​​​​​​​External link opens in a new window

Further help

Cyber Aware​​​​​​​​​​​​​​​​​External link opens in a new window​​ offers help and advice about upgrading your browser and operating system.