How to pay us

If we need to pay you

 

How to pay us

 

If you’ve received an invoice or bill from the Council there are several ways of paying us:

 

Make a payment online

 

Use our secure online payment system to make a payment to the council. 

 

If you have been sent an Accounts Receivable Invoice, please have the 10 digit invoice number to hand. This number will start with '18'.

 

 

 

 

Internet banking

 

The Council’s bank account details are:

Lloyds Bank
Sort Code: 30-91-63
Account No.: 01467509

 

Make sure you quote your invoice number.

 

 

By Phone

 

Call C2C on 029 2087 2087. Press Option 1 for Council Payments and follow the instructions.

 

Please have your credit or debit card handy, and if you’re paying an invoice please have the invoice number ready – that's the ten-digit number starting 18********.

 

 

By Post

 

You can send a cheque or postal order made payable to Cardiff Council to:

Cardiff Council
PO Box 9000
Cardiff
CF10 3ND

 

Please write your invoice number on the back of the cheque or postal order. If you need a receipt, please send the complete invoice with your payment, otherwise just enclose the stub at the bottom.

 

 

At a Post Office or Paypoint Outlet

 

You’ll need to present your invoice.

 

The Council’s bank details are:

Lloyds Bank PLC
1 Queen Street
Cardiff
CF10 2AF

Sort Code: 30-91-63
Account No.: 01467509

 

 

Payment Queries

 

If you have a question about the service you’ve been charged for, you should contact the service area which issued the invoice in the first instance. Their contact details will be at the top of the invoice.

 

If you have any questions about how to pay an invoice or bill, or if you’re having difficulty paying, please contact us straight away on 029 2087 2224 so that we can discuss the payment options available.

 

Invoices have a 6-digit customer number which you will need to quote when you contact us.

 

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If we need to pay you

 

If you’re a business waiting for payment of an invoice, please speak to the service area you provided the goods or service to in the first instance. Remember to have the purchase order number handy before you contact them.

 

If they can’t resolve your query, contact our payments group on 029 2087 2359.

 

Invoices are paid by crossed cheques, which can be ‘opened’ by special arrangement. In certain circumstances cheques can be collected from County Hall rather than posted. If you want to request either of these options, and to find out more about what proof of identification is needed, contact us on 029 2087 2359.

 

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