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Cardiff Council


BOBi is our bilingual ChatBot who is programmed to answer your questions and help you access services. BOBi is available any time of day or night at your convenience. 

Our ChatBot is the latest addition to Cardiff Council’s range of contact channels, offering you more choice and a better customer experience. 

What can BOBi help you with?

To begin with BOBi will specialise in answering your recycling and waste queries, for example:

  • When are my bin or bag​s collected?
  • Can I recycle foil? 
  • Can I report fly-tipping?
  • When are the recycling centres open?

By choosing BOBi to answer your questions you will save yourself time and our contact centre staff can focus on more complex queries and sensitive issues. 

From day one our ChatBot will be learning from the questions you ask. The more questions BOBi answers, the more BOBi will learn.

With your help, BOBi’s knowledge will develop over the coming months. BOBi can then begin to handle a wider range of queries, and help more and more customers.

How to use BOBi?

BOBi will appear at the bottom of our recycling and waste web pages. Click to read our terms and conditions and start a chat. 

You can type your questions or click on options BOBi provides during the chat. If you would like to start again you can type ‘restart’ at any time. 

Click on the minus symbol to minimise the chat window. You can continue the chat by clicking BOBi at any time. 

Your conversation history will remain in the chat until you close your tab.

Your data is safe with us

We are committed to keeping your information and details safe and compliant with the law. Please see our Privacy Notice​ for more information.