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new cardiff > ENG > Business > Licences and Permits > EU Services Directive

Complaint Procedures and Other Redress

Consumer Complaint


We would always advise that in the event of a complaint the first contact is made with the trader by you, preferably in the form of a letter with proof of delivery. 

If that has not worked and you are located in the UK Consumer DirectExternal link opens in a new window  will be able to give you advice.    
If you have a complaint from across Europe contact the UK European Consumer CentreExternal link opens in a new window .

European Services Directive Complaint Procedure

If you think that the council has not complied with the European services directive by imposing requirements or conditions in respect of your application that are discriminatory, unfair or disproportionate, please contact:
Department for Business, Innovation and Skills
1 Victoria Street
London SW1H 0ET

Corporate Complaints

The Council has a Corporate Complaint Procedure. Please see details of how to make a corporate complaint.