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new cardiff > ENG > Business > Environmental Health > Food hygiene and safety > Complain about food hygiene

Complain about food hygiene

We are responsible for making sure that all food sold in Cardiff is safe to eat.

Any premises which stores, prepares, produces, cooks or sells food needs to comply with current food safety law​​​​​​Link opens in a new window


Food complaints

If you buy any food or drink that you are not happy with you should contact the shop, manufacturer or supplier where you bought the goods.


Our Food Safety Team only deals with food issues that pose a risk to public health, such as:

  • food unfit for consumption, e.g. decomposing meat
  • food that is contaminated, e.g. heavy mould growth on cheese
  • an item found within the food that shouldn’t be there, e.g. a bolt in a loaf of bread


Dos and Don’ts of making a food complaint



  • Make sure you’ve read the label and know the best before / use by dates and instructions for use.
  • Keep receipts.
  • Keep the food wrapper or container.
  • Keep food in the fridge or freezer, especially if your complaint relates to decomposition or off smells and tastes.
  • Make sure there is sufficient food left for sampling, in case we need to carry out tests on the food.


    Do not:


    • Remove any item found in the food – leave it in place
    • Put the item in your mouth or lick any of the food near it as this could affect any tests we may need to do on it.
    • Allow the food to decompose any further – keep it in the fridge or freezer.
    • Throw away any of the food.


      Food business complaints

      If you are concerned about food handling practices or standards of cleanliness at a food business in Cardiff, please give us the details so that we can investigate the issue.


      Make a complaint about a food business: