Anti-social behaviour cases are often complex and can take a long time to resolve.
When council tenants report anti-social behaviour involving another council tenant, we will:
Assign a referral to an Anti-social Behaviour Officer
Keep in contact with complainants throughout the lifetime of a case
Work in partnership with organisations and agencies such as South Wales Police
Offer complainants appropriate support – this can include Victim Support
Attempt to resolve complaints about ASB in a restorative manner
Survey a sample of tenants about how their cases were managed
For emergency referrals, we will make contact within 1 working day
We can only deal with reports of anti-social behaviour from Council tenants, or those who have been affected by the behaviour of Council tenants.
For reports of other types of behaviour we will aim to contact you within 7 working days.
An Anti-Social Behaviour officer will provide updates and undertake the relevant actions to ensure cases progress.
You can report Anti-social Behaviour to the Anti-social Behaviour Team by:
If you feel in immediate danger or believe a crime is taking place call 999 and report it to the police.Anonymous referrals are difficult to resolve and we need to make sure that referrals are not malicious or unfounded.
We will need your contact details to investigate the complaint and to keep you updated of progress made.